13cabs Reviews 

Booked a week in advance to be picked up at Geraldton airport (me and 2 kids aged 12 and 9). No car arrived and the car tracker told me it was trying to locate a car. Phoned the number and eventually got to talk to a person after asking the AI 10 times to put me through to an operator.

Person on the phone said the request for a cab was out to be picked up by a driver (i had booked it a week before).

Eventually gave up as luckily someone saw it was steanfed with 2 kids and let me share their taxicab.

This is a safety issue if cars do jot arrive and it takes time to talk to a person at a call centre who can do nothing to help.

Would give zero stars if I could.

Totally useless service!
Three days ago I booked a taxi in Byron Bay to pick me up from Byron hospital to take me home to Brunswick Heads. There was no other option but to do the booking via their Ai service.
I waited half an hour until I rang there number again, only to have Ai telling me the same rave again: Taxi will come soon...
Another half an hour, still no taxi. It was 10 pm and should not take a taxi more than 10 minutes within Byron.
Cancelled the booking.
Got Byron Bay taxis instead, which got to the hospital in 7 minutes.
Be aware to avoid 13 cabs, perhaps anywhere, looking at the very poor ratings!

I recently moved back to the Northern Beachs only to find that Manly Cabs has closed.
It was simply run into the ground by the relatively new management.I wonder if they were the same people that now run 1300cabs. They have a ai service that cant find my address and phone staff the dont speak English.
8 out of 10 times they cant find a cab and on they rarly show up when.

Despite pre booking with 13cabs, they left my 88 year old father, in his wheelchair, at the crematorium waiting to be pick up for over an hour and half. We had a confirmed, prescheduled pick up time for a disabled, maxi taxi. They knew he had a break in his spine. They knew he was out on day realise from hospital to attend mum’s funeral. All that did not matter and he missed mum’s wake (only 18 minutes drive away.) He arrived as it was finishing. They had been married 62 years and 13Cabs caused so much distress and especially to a vulnerable man.

Ordered a ride the day before. Driver came exactly on time. Car clean and driver courteous. Got to my destination on time. Return journey ordered and completed uneventfully. Thanks guys . Having g read your other reviews I feel I need to accurately report my satisfaction from the Glen Waverley Office.

I booked a maxi taxi - for a wheelchair and 7 passengers for Sat evening to get to my daughter's debutante ball about 20 mins away. It had been booked almost a week in advance. IT DID NOT SHOW!!!!
Trying to ring you cannot get an operator to find out where it is. Awful system and made the night EXTREMELY stressful!
If I could give zero stars I would!

Nearly double the cost of an uber. $62 vs $35. Taking the p*ss. NEVER EVER AGAIN.

I made a booking online for immediate pick up to go for an appointment. Received confirmation of booking but no further communication. Stood outside my house in the cold for thirty minutes and gave up. Cancelled my booking with cabs, but I get the impression that none was going to pick up the job because it wasn't real lucrative I guess. Felt dreadful. Lesson learned, won't be doing that again.

Incorrect booking details, they charged $95 for a 1.7km and refuse to charge correctly. Zero customer service.

The pay terminal showed a fare price and despite there being the right money in my account, the pay terminal continually declined payment. On closer inspection the final fare price did not change, however each time I brought my contactless payment method to the terminal in order to pay the fare the terminal would covertly add another dollar to the contract and remove it again after its failure to steal money.

When I requested, I was charged $35 but when I got to the airport I was asked to pay almost $50.

I’m very disappointed and don’t think I can refer anyone to the robbed like they did to me.

Even 1 star is too many. Whatever you do, please do NOT use 13cab. Millions of people have missed their appointments and flights due to no shows and drivers failing to come are the solid living proof why you never use them. They are life flash when deducting fares out of your cards and slow as sloths when reimbursing. Please folks, never use them. This company needs to go out of business.

Booked a 13cab last night for a 6am fight this morning and taxi canelled 5 mins before arriving like an Uber. This caused me to miss my flight and lots of stress.

The driver couldn't give me a receipt to claim back from my employer, he said he raised a ticket but it's been 3 days and no response from them. Disappointing and unprofessional.

Horrid company.
Order a cab day before and prepay,
Wait next day for 30min and no cab turning up. On call… next available.
Automated booking is a total disgrace, Sonia the lying operator.
That’s Darwin 13 cab for you.

Poor service. Unreliable and late despite pre booking the day before. I booked for 6.45 am and at 6.35 the app indicated he was 5 minutes away. At 6.44 it indicated he was 12 minutes away and was driving away from my location! Egregious conduct. Had to cancel and get DiDi which showed up in 5 minutes. NEVER AGAIN will I use 13CABS. And still waiting on my prepaid fare. Rip off!

Cab never showed up for a booking I made for a wedding. We had to take multiple of our own cars just to get there on time. No communication from the company at all. I booked days in advance.

Did not show up at booked time, unable to contact company other than via automated booking line.

Took booking then cancelled 30 mins later as no cars available