1800battery.com Reviews 429

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenience of the service, with technicians often arriving promptly and providing efficient, professional battery installation. People frequently highlight the helpfulness and knowledge of the staff, who are often praised for their communication and ability to handle complex installations. However, some people were dissatisfied with issues related to delivery and scheduling, with reports of long wait times, missed appointments, and incorrect addresses. There are also instances where customers received defective or incorrect products, and a few reviewers mentioned negative experiences with customer service regarding these issues.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising the quick, efficient, and professional technicians... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the efficiency, friendliness, and... See more

Product

Clients share ambiguous opinions on product. While some customers praise the quick delivery and installation... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised the convenience and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used 1-800-Battery a few times and I appreciate their help so much! This time, Ray G. came and helped us when my daughter's car left her stranded after we ate at a local restaurant. Luckily,... See more

Rated 4 out of 5 stars

I was informed of each stage of the service with regular updates on the status of my request. The technician was very knowledgeable, courteous, and efficient. My battery was replaced with a new high... See more

Rated 3 out of 5 stars

Tech team turned up as scheduled with a battery different than the one pictured and ordered expecting I accept on faith that the delivered battery was better. I did not argue the issue and accepted... See more

Rated 5 out of 5 stars

Everything was so seamless, so easy. We ordered the batter needed and the installation and less than three hours later our battery was installed and the car ready to go. Our car’s battery is difficu... See more


3.6

Average

TrustScore 3.5 out of 5

429 reviews

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Rated 5 out of 5 stars

Outstanding service - exceeded my expectations on all levels.

A friend recommended 1800battery when I told him I needed a new battery installed in my garage kept mustang and that I couldnt figure how to take off the battery harness. I called and they were extremely helpful on the phone and scheduled for the next day. The guy showed up on time and was super friendly and showed me how to remove the battery and install a new one. He did this in less than 10 minutes! I am so impressed overall and would recommend 1800Battery to anyone having issues with their battery.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Got it done

I had some stripped bolts on my car seat (battery located underneath) and the technician as still able to get in and swap the battery without damaging the car.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

My car has a pretty complicated battery…

My car has a pretty complicated battery situation, and the tech was able to take it apart, replace the battery and return all of the parts back in the appropriate places. Very professional and quick service.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Isaac was great

Isaac was great. Let em know when he’d arrive and kept me updated throughout. Quick fix and on our way. Thanks!

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

Lie marketing

They sale as an today service, after charge you they call to schedule to next day. Not a professional company. After cancelation they hold your payment for several days.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience, Highly Recommend

My battery died and my car was stuck in the driveway. I made an ASAP appointment, but I missed the 4 pm deadline for same-day. But they reached out to me promptly to let me know that they will schedule a technician for the next morning. The technician was at my house by 11:30 am, and he replaced the battery in under 30 min. He was very nice, knowledgeable, and even entered the radio code for me. It was like nothing ever happened! I was so grateful for his help. The car is running great. I highly recommend these guys for sure!

May 14, 2025
Unprompted review
Rated 3 out of 5 stars

I called 1-800 battery and was very…

I called 1-800 battery and was very surprised at how quickly I got a service man to come out and help me. Unfortunately, trying to replace the battery in my mini Cooper turned out to be too difficult for him and the car!

When I called after to let the company know that I shouldn’t get charged for the battery, again, I appreciated how quickly they took care of my bill.

The only upsetting thing was when I got charged $129 for the service call, after Joe had told me a service call would be $99.

I would appreciate a $30 credit.

Thank you again.
Gary

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

I needed a replacement engine battery…

I needed a replacement engine battery for my 2008 Winnebago View. This is a Mercedes battery. I took a picture of the battery, made the call. They came out the same day within 2 hours and replaced the battery!! That is what I call Great Service!!

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

They said they will deliver between 8 and 10..I chatted several time and they said 5 min away after they called and said they need 1 hour...Horrible service

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

I paid for a battery… the website says…

I paid for a battery… the website says the charge is for with installation. I had to pay an additional $89 for installation and I did so. The tech broke my battery terminal and left. They want to charge me a $90 service fee for breaking the terminal.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

I'm a busy guy

I'm a busy guy. Came out in the morning at 7:30 am, my Land Rover's battery had died. Called this 800battery.com. on a whim.
They said someone would be there within 90 minutes. So I was prepared to wait around half the day.
But, the driver was there, with the correct battery, installed it and I was on my way by 9 am! It was a pleasure ! Highly recommend !

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Warranty coverage

I had problems with the battery and worried that they would not come back out under their warranty promises. Reality was just the opposite. They came out and put in a new battery and tested my electrical system with no charge. They’re not only as good as using The Chevrolet dealer for my 2019 Corvette but they are better. I strongly endorse them.

May 1, 2025
Unprompted review
Rated 4 out of 5 stars

The design of contemporary cars today…

The design of contemporary cars today is not conducive for the lay person to perform the replacement themselves. In my case several items beneath the hood had to be removed in order to gain access to the battery. In addition, a battery tender had to provide power to the car's computer system to insure that all systems maintained their settings. The service this company provides is there perfect solution. First you go to the website and identify the make and model of the vehicle. This ensures that the technician has the knowledge on how to execute the service. {I also own a Mini Cooper, and you have to dismantle a ton of stuff to remove the battery} In my case, my technician had no problem with the Lincoln, but admitted that he could not do a Mini. It still took him well over an hour to make the swap out.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

I took a chance hiring 1800 Battery

I took a chance hiring 1800 Battery, not knowing who they were. The reviews online were fairly positive so I decided to give it a try. My tech arrived on time and was done within 30 minutes. I was very impressed and grateful for his work and the convenience of coming to my home. Would I recommend 1800 Battery? Absolutely yes. Thank you, well done.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

This was the first time 800battery.com

This was the first time 800battery.com. The whole experience was seamless, professional, and worked out great. My technician arrived in the time window they were supposed to, explained everything and did his work quickly. Also very friendly and professional. I would recommend this highly to anyone.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Sent out installer twice.

Sent out installer twice.
1st time had a window of 8-10am called at 130pm
2nd time installer called and said he couldn't find car, the installer was sent to BILLING address twice.
canceled order and installed myself.

April 13, 2025
Unprompted review

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