Great customer service and that includes their automated systems as well as person to person care. If something isn’t right, I receive a call from a service rep and my supplies remain on schedule. If... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every one of the customer service agents at 180Medical are always pleasant as well as professional. There is a great group of people to work with there I receive my monthly shipment of catheters li... See more
Company replied
Always very polite, well spoken, and helpful representatives. I have been a customer for eight years. The only disruptions in receiving my catheter shipments was due to my urologist Drs office staff n... See more
Company replied
First of all the company has established a regular delivery schedule. Secondly, 180 has made the reorder process simple. The tracking is accurate and on time! These are medical supplies that keep me... See more
Company replied
Company details
About 180 Medical
Written by the company
180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, our company was built on a vision of providing the kind of reliable, compassionate service he once struggled to find.
For over 20 years, we've proudly served customers across the country with high-quality catheter, ostomy, and related urology products, but we're more than just a supplier. When you call us, you're connected with a real person who cares. Our compassionate specialists are here to make the process of getting the catheter or ostomy supplies you need as easy and stress-free as possible.
We answer all your product questions, help you navigate your insurance coverage, and offer free samples and free deliveries discreetly to your door. Plus, we stand behind everything we send with our 100% Satisfaction Guarantee.
Why choose 180 Medical?
- Nationally trusted catheter & ostomy company with award-winning service
- Free samples
- Free discreet shipping nationwide
- Compassionate peer support and a team of Patient Advocates
- Secure online portal and app for easy reordering, tracking shipments, and more
- Help navigating insurance
Built on a foundation of compassion, integrity, and expertise, 180 Medical continues to set the standard as one of the most trusted medical supply companies that provide catheter and ostomy supplies today.
Contact info
8516 NW Expressway, 73162, Oklahoma City, United States
- 877-688-2729
- info@180medical.com
- 180medical.com
4.9
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
on time shipment
October 8, 2025
Reply from 180 Medical
Thank you so much for your kind review! We’re thrilled to hear you’re happy with our service. If there’s anything more we can do for you, don’t hesitate to let us know. We’re always here to help!
Customer service associates exceptional.
Customer service associates always professional and knowledgable!
February 16, 2026
Reply from 180 Medical
Your review truly made our day! Thank you for sharing your experience. We appreciate your kind words and are so happy to have you as a customer. Feel free to reach out if you ever need anything!
Only positive experiences.
It is always easy to call and discuss relevant issues. They are always courteous, friendly, and knowledgeable.
June 26, 2026
Reply from 180 Medical
We are grateful for your kind words!
the products have always been great and…
the products have always been great and i have always had a great experience when i needed it.b ut i do need a paper invoice with supplies.
October 8, 2025
Reply from 180 Medical
We truly appreciate your time!
I've been with this provider for 9…
I've been with this provider for 9 years. NEVER any problems or concerns. Quick response to any questions. Excellent billing arrangements with medicare. I feel well cared for.
October 10, 2025
Reply from 180 Medical
We are humbled by your response!
Reply from 180 Medical
We are proud to provide you excellent service!
Reply from 180 Medical
Feedback like this is why we do what we do!
Your Reps are excellent
Your Reps are excellent. They go out of their way to order what you need or help you with a possible change in supplies.
October 7, 2025
Reply from 180 Medical
Grateful to have you as part of the 180 Family!
Years ago when life threw me a curve ...
Years ago when life threw me a curve, I was not a happy camper, 180 Medical stepped into my life. I was not happy that I now need there products. But what a great group of people they are. There I was crying in my beer so to speak, and they lessoned to me and then gave me answers, not a bunch of "What If's" just good from the heart answers to my problem, like what there product would do for me. Now, years later I've moved on, and still 180 Medical is at the top of there game so to speak, and I'm very happy camper with them and there products.
October 7, 2025
Reply from 180 Medical
We look forward to continuing to work with you in the future!
Reply from 180 Medical
Thank you for entrusting us with your supply needs!
Best company that I have ever worked…
Best company that I have ever worked with for anything, EVER (personally or professionally)!
October 7, 2025
Reply from 180 Medical
Please accept our deepest thanks!
Reply from 180 Medical
Thank you for allowing us to help you!
Products come reliably on time
Products come reliably on time, no mistakes. If anything arises, customer service gets right on it.
June 24, 2026
Reply from 180 Medical
We are grateful for your kind words!
The company is very reliable in…
The company is very reliable in supplying my catheters each month. Always on time and delivered with care each month. When I am traveling, 180 Medical conveniently delivers my catheters to my new temporary address.
October 8, 2025
Reply from 180 Medical
Your honest and positive feedback is important to us!
Reply from 180 Medical
Your honest feedback is beyond helpful!
Reply from 180 Medical
We are delighted at your response!
This is a wonderful company!
I would actually give this company 20 stars if I could, they are so wonderful. Several years ago I was having trouble finding a company to supply my very needed catheters. A nurse happened to mention 180 medical and I have been so happy ever since. They’re incredibly reliable. And if I ever talk to them on the phone, they are amazing. PLUS, they send birthday cards signed by all the employees! How cool is that
October 8, 2025
Reply from 180 Medical
Please accept our deepest thanks!
They deliver the product when needed.
October 7, 2025
Reply from 180 Medical
Your honest feedback is beyond helpful!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.