Great customer service and that includes their automated systems as well as person to person care. If something isn’t right, I receive a call from a service rep and my supplies remain on schedule. If... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every one of the customer service agents at 180Medical are always pleasant as well as professional. There is a great group of people to work with there I receive my monthly shipment of catheters li... See more
Company replied
Always very polite, well spoken, and helpful representatives. I have been a customer for eight years. The only disruptions in receiving my catheter shipments was due to my urologist Drs office staff n... See more
Company replied
First of all the company has established a regular delivery schedule. Secondly, 180 has made the reorder process simple. The tracking is accurate and on time! These are medical supplies that keep me... See more
Company replied
Company details
About 180 Medical
Written by the company
180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, our company was built on a vision of providing the kind of reliable, compassionate service he once struggled to find.
For over 20 years, we've proudly served customers across the country with high-quality catheter, ostomy, and related urology products, but we're more than just a supplier. When you call us, you're connected with a real person who cares. Our compassionate specialists are here to make the process of getting the catheter or ostomy supplies you need as easy and stress-free as possible.
We answer all your product questions, help you navigate your insurance coverage, and offer free samples and free deliveries discreetly to your door. Plus, we stand behind everything we send with our 100% Satisfaction Guarantee.
Why choose 180 Medical?
- Nationally trusted catheter & ostomy company with award-winning service
- Free samples
- Free discreet shipping nationwide
- Compassionate peer support and a team of Patient Advocates
- Secure online portal and app for easy reordering, tracking shipments, and more
- Help navigating insurance
Built on a foundation of compassion, integrity, and expertise, 180 Medical continues to set the standard as one of the most trusted medical supply companies that provide catheter and ostomy supplies today.
Contact info
8516 NW Expressway, 73162, Oklahoma City, United States
- 877-688-2729
- info@180medical.com
- 180medical.com
4.9
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady that I talked to on the phone…
The lady that I talked to on the phone was easy to understand, polite, and cheerful.
October 7, 2025
Reply from 180 Medical
We’re so happy to hear you had a positive experience! Thank you for your support and for taking the time to leave a review. If you need any further help, we’re just a message away!
Reply from 180 Medical
We’re so happy to hear you had a positive experience! Thank you for your support and for taking the time to leave a review. If you need any further help, we’re just a message away!
They were as usual polite and helpful
October 8, 2025
Reply from 180 Medical
Thank you for the kind review! We’re so glad to know our service met your expectations. We’re always here to support you, so feel free to reach out anytime!
Good company to work with
representative of company always polite, helpful, and able to meet our needs and answer our questions. The urologist's nurse is appreciative of them too.
June 10, 2026
Reply from 180 Medical
Your feedback means the world to us! We’re thrilled to know you’re happy with our service, and we look forward to supporting you again soon.
Deliveries always timely
Deliveries always timely. Professionalism each and every time.
October 7, 2025
Reply from 180 Medical
We’re so glad you had a great experience with us! Your feedback helps us continue improving, and we truly appreciate your support.
Great customer service and place to handle my medical needs
Every one of the customer service agents at 180Medical are always pleasant as well as professional. There is a great group of people to work with there I receive my monthly shipment of catheters like clock work. I couldn't ask for a better place to meet my ostomy needs.
October 7, 2025
Reply from 180 Medical
It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again!
I 80medical is always accommodating for…
I 80medical is always accommodating for my supplies.
Always go above and beyond to help with any situation.
October 10, 2025
Reply from 180 Medical
Your positive feedback truly makes our day! We’re so grateful for your support and are here whenever you need assistance.
Reply from 180 Medical
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
I have always had positive experiences…
I have always had positive experiences with 180 Medical. The shipments are always on time. Customer service is great. I really love the birthday cards and Christmas cards.
October 9, 2025
Reply from 180 Medical
Your review truly made our day! Thank you for sharing your experience. We appreciate your kind words and are so happy to have you as a customer. Feel free to reach out if you ever need anything!
I had a great experience with Carrie my…
I had a great experience with Carrie my rep who made my ordering process so easy. She was super helpful and made the process so quick and easy. I will definitely recommend 180 Medical to any one that needs compression socks.
July 6, 2026
Unprompted review
Reply from 180 Medical
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
I've been getting supplies from here…
I've been getting supplies from here for year's now. They have always been on time. Anytime I've called which was once nothing major but they were very helpful and very nice.
October 8, 2025
Reply from 180 Medical
Thank you for your great review! We’re so glad we could meet your expectations. We’re always here to help with anything you need in the future.
I can rely on my monthly order of…
I can rely on my monthly order of catheters and lubricating jelly to be processed timely and arrive by the stated delivery date.
October 7, 2025
Reply from 180 Medical
Your feedback means the world to us! We’re thrilled to know you’re happy with our service, and we look forward to supporting you again soon.
Dependability!!!
October 7, 2025
Reply from 180 Medical
We’re so happy to hear you had a positive experience! Thank you for your support and for taking the time to leave a review. If you need any further help, we’re just a message away!
180 Medical
It is always been a pleasure dealing with 180 Medical and its associates as they always care about your need and what you have to say.
January 20, 2026
Reply from 180 Medical
Thank you for the glowing review! It’s a pleasure to hear that you’re happy with our service. We’ll be here whenever you need help in the future!
Excellent Team Work
Very nice company the people are very nice and helpful.
The shipping dept get your order out to your home in 2 days.
You have an excellent group of people working together .
October 7, 2025
Reply from 180 Medical
Your review truly made our day! Thank you for sharing your experience. We appreciate your kind words and are so happy to have you as a customer. Feel free to reach out if you ever need anything!
Normal dependable service and attention…
Normal dependable service and attention to special needs when they occur.
May 19, 2026
Reply from 180 Medical
Thank you for your amazing feedback! It’s our goal to provide great service, and we’re so glad to hear you’re happy with it. Let us know if we can assist with anything else.
Reply from 180 Medical
Thank you for your kind words! We’re so happy to hear that you’re satisfied with our service. We’re always here if you need assistance in the future!
It was excellent
It was excellent, I need to update my payment information. It was handled fast and easy.
October 8, 2025
Reply from 180 Medical
Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
Clayton's review
Very cheerful friendly staff,product is delivered on time in perfect condition
July 8, 2026
Reply from 180 Medical
Thanks for the wonderful review! We’re grateful to have you as a customer and happy to hear you’re enjoying our service. Let us know if we can assist in any way!
Reply from 180 Medical
Thank you for the kind review! We’re so glad to know our service met your expectations. We’re always here to support you, so feel free to reach out anytime!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.