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Rated 3 out of 5 stars

Tried withdrawing and ask for lots of details like bank statement, card details. Basically they made it impossible to withdraw even you provide all the information they need. Avoid at all cos... See more

Rated 1 out of 5 stars

Im still waiting for my money and they are stalling with saying "technical issues". Im sick of it and im going to email Malta gaming authorities because of this. You people need to understand that y... See more

Company replied

Rated 1 out of 5 stars

Once in my life I managed to win a few thousand euros in 18bet, but they never allowed me to pay out. Not even my deposit. All existing documents have already been requested. Of course, I sent it... See more

Company replied

Rated 1 out of 5 stars

Unfortunately 18bet just play around with you when it comes to winning. I deposit and won, they told me 2 times true live chat that I could withdraw money with fees instead of rollover, then they aske... See more

Company replied

Company details

  1. Betting Agency
  2. Casino

Information provided by various external sources

18bet is a leading gambling website providing Online Sports Betting, Live in-play sports Betting, Live-Casino gaming, and many online Casino Games.


Contact info

1.8

Poor

TrustScore 2 out of 5

666 reviews

5-star
4-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They cancelled my (winning) bet without…

They cancelled my (winning) bet without any notification. Not a happy surprise when you log in to your account to withdraw your winnings... They did not present me any evidence that my bet was cancelled before the event started. I lost my confidence on that booker and advice you to stay away.

December 8, 2024
Unprompted review
Rated 1 out of 5 stars

Not a serious company, if you win will do everything in their hands for you to lose your balance and not withdraw

I have been waiting for a withdrawal for over 5 days, while my account is fully verified. They claim that they process manually all the withdrawals and that’s the reason of the delay.

During this time, they offer you available the option to cancel your withdrawal, aiming that customers will do it and lose the balance.

Not recommended at all, not serious company.

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Never put money here

Never put money here, i won 700$ and they limit my account and decided to do withdraw and its been 9 days and im still waiting for my money. Live lives of 70 cents its ridiculous

November 4, 2024
Unprompted review
Rated 3 out of 5 stars

Tried withdrawing and ask for lots of…

Tried withdrawing and ask for lots of details like bank statement, card details. Basically they made it impossible to withdraw even you provide all the information they need.

Avoid at all cost unless you intend to use it as a practise account where you deposit a small amount of money and can keep track of your bets and play some jackpot games and live casino games.

Remember it is impossible to withdraw you been warned.
---------------------------------------------------
15/10/2024

After 3 months of waiting, finally got an email informing me my withdrawal was successful. Upgrade my review from 1 star to 3 star.

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

Withdrawal is pending for 10 days

My withdrawal is pending for 10 days ago, Still I have not received my pending withdrawal, Username: bethivarun108 and email id: (varunbethi1gmail.com) can you please solve my withdrawal problem immediately...

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS... THEY WILL JUST TAKE YOUR MONEY

After depositing over €1700 at 18Bet and playing for over 2 months, I tried to withdraw the little over €1500 I had left in my account. However, after several days of waiting, they now rejected my withdrawal and suddenly removed €1300 from my account with the claim that I breached the "bonus manipulation" rules of an €80 bonus I received (despite me losing money while wagering the bonus and the bonus being nowhere near the €1300 they removed) over a month ago, which was wagered (at a massive loss) several weeks ago.

Their claim is that I dropped my "average bet size" by more than 75% , because I played one bet at €724 and then one at €40, which is not true since my average bet size at the time was <€80, so it was not even a 50% drop. On top of that, they claim that I placed 1 (lost) bet for €40 on the NHL with a soccer bonus (I am not sure how that is even possible).

However, that is not even the real issue. They further claim that my "balance has been restored to the balance that you had before claiming the bonus", which is simply not true, since my balance before claiming the bonus was €1382. Moreover, I had net losses of several hundred euros during the period where the €80 bonus was wagered, which is obviously very far from the €1300 in winnings that they suggest.

Overall, 18Bet just removed €1300 from my account with the claim that I "manipulated" an €80 bonus, despite the fact that I lost several hundred euros while wagering that bonus. I have no clue how they reached the €1300 amount or how that is supposed to make sense in any way whatsoever.

PLEASE STAY AWAY FROM THIS CASINO

P.S. 18Bet did not raise any issues at all while the bonus was being wagered or in the weeks after the bonus had been wagered. It was not until I tried to withdraw my money from the account that they suddenly claimed that I "manipulated" their bonus when, in fact, I lost an amount much larger than the bonus while the bonus was being wagered.

February 24, 2024
Unprompted review
Rated 1 out of 5 stars

void the bet

I was deposited 2000 EUR. Tried to place bet on NBA market, in the bet slip odd was 1.91 and allowed limit was around 3700 EUR. I tried to bet 2000 EUR and it was declined, odd lowered to 1.89, I tried again to put less, 1000 EUR. And it was accepted. Then after 2 hours they just cancel my bet and told that they made it because they cancel the bonus given on 1st deposit. I didnt used bonus money and it looks just like a cheating. I hope they will be pay back my deposit, because I wouldn't like to start from cheating and abusing me as player. I will file a complaint to Maltese regulatory. I dont recommendt this site.

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

not paid

Withdrawal was approved but not paid
I made a withdrawal request. I received an email requesting several documents, which I sent.

After that my withdrawal was approved, however, until the present date (over 8 days) it has not been credited to my account.

User: chulong9

November 11, 2023
Unprompted review
Rated 1 out of 5 stars

Don't trust 18bet.com a penny thief

Don't trust 18bet.com a penny thief. I was register on 18bet.com on Jan 3, 2020 with user id limbong1984.
At the beginning I was active and look like normal.
Due to some reasons I was not active for such period time. At the time I remember that I still have about $260 in my balance. On Sept 19, 2023, I want to login to my account but I cannot.
I go in through live chat and the support advice me to send email. Soon, I send email at Sept 19, 2023 but no response until Sept 26, 2023.
I go in through live chat and asking why no response to my email. She just response to me that my account doesn't exist any more without explanation why as well as they didn't send alert email to me before they remove my account and steal my penny.
What a shame.....what a scammer.......

September 25, 2023
Unprompted review
Rated 1 out of 5 stars

How on earth did 18bet managed to get…

How on earth did 18bet managed to get highly reputable Malta license with these their dubious attitude it's been 7good days now I placed a withdrawal on my account even though I was already verified they still requested for an additional verification of which I did same day ever since then they have refused to reply to any of my mail And on live chat they will always tell me that my withdrawal is with their relevant team how on earth Will a withdrawal request Reviewing take up to 6days and still not completed ?? It's now clear to me that 18bet uses this strategy to refuse paying out to their customers..scam bookie

August 19, 2023
Unprompted review
Rated 1 out of 5 stars

They make verification and withdrawal…

They make verification and withdrawal way too complicated. They wanna purposefully make it as hard as possible to get money out of their site. They are gonna ask for all kinds of documents and reject them for no reason. Terrible site...

August 6, 2023
Unprompted review
18bet logo

Reply from 18bet

Hello,

The verification procedure is an important process, that is used for the protection of both the player and the casino.

If you believe there is an issue with your account, please give us your 18Bet’s username and we will check it.

Kind Regards,
18Bet Casino Team

Rated 1 out of 5 stars

I keep getting the same error when…

I keep getting the same error when trying to place a bet. The customer support says that it's because of changed odds and removed markets.

However I get the same error after placing 3-5 bets on the same match. They clearly try to limit me but don't want to admit it.

I really tried to show the customer support the screen shots etc. but he kept talking about changing odds. Even though I tried to make a bet doing halftime when the odds are as steady as they can be.

Not sure if I would recommend anybody to get stuck in a live betting situation where you are unable to be any more.

June 28, 2023
Unprompted review
18bet logo

Reply from 18bet

Hi Jeff,

Thank you for taking the time to leave your feedback.

We are sorry to hear that you are experiencing this issue, however in order to make any additional check on your case, we would like to ask you to provide your 18bet account details – username or email address.

We are looking forward to hearing back from you soon.

Best Regards,
The 18Bet Team

Rated 1 out of 5 stars

Withdrawal was approved but not paid

I made a withdrawal request on June 6th. I received an email requesting several documents, which I sent.

On the 9th of June my withdrawal was approved, however, until the present date it has not been credited to my account.

User Marilia_007

June 9, 2023
Unprompted review
18bet logo

Reply from 18bet

Dear Mari,

The issue with your withdrawal lies with the payment provider. You were advised to use an alternative payment method.

Kind Regards,
18Bet Team

Rated 2 out of 5 stars

Be careful with them

Be careful with them. I lost a few deposits with them And yesterday I won my first one. I deposited 50€ and won 137.50€. I tried to withdrawal And now they are saying I must rolllover 5 times all the deposits I did even the ones I lost! It’s crazy isn’t it? So They are asking to rollover 1253€ just because I won one time after 5 or 6 deposits!!! Be aware that even if the promotion says There’s no rollover associated with it And can be withdrawn immediately they will ask you to rollover 5 times THE VALUE OF ALL THE DEPOSITS YOU DID! That’s crazy isnt it?

Edit after reply:
Dear Team, That's nothing to do with the promotions...your terms and conditions says that every deposit must be rolled over 5x even for losted deposits so it makes almost impossible to withdrawal some money you can win. After some forth and back support told me I can withdrawal but with a 8% fee which is better than rollover. That's all I have to say. Rate Experience updated from 1 to 2.

June 1, 2023
Unprompted review
18bet logo

Reply from 18bet

Dear Pedro Ferreira,

We would like to ask you to provide your 18Bet account details and let us know in which promotion did you participated?

Kind Regards,
18Bet Team

Rated 1 out of 5 stars

18bet.com confiscated my winnings

18bet.com confiscated my winnings, claiming bonus manipulation. But I bet normally! I didn't do any manipulations, that's a big injustice! I want my money back! My id is: jessica10M

May 31, 2023
Unprompted review
18bet logo

Reply from 18bet

Dear Marley,

We acted based on the established Terms and Conditions, which you accepted upon your registration. We detected bonus manipulation, which is a direct breach of the T&C.

You were informed of the decision.

Kind Regards,
18Bet Team

Rated 4 out of 5 stars

I have been asked to provide source of…

I have been asked to provide source of funds. I sent in documents and they were approved. However, afterwards they asked me to provide source of wealth, which is exacly the same thing. I will update this when I have recieved an answear, changing it to 5/5 if being approved, else i’m out of here… Those documents I sent has been approved by all other bookies.

So far 18Bet has been awsome so I hope this one will not chang everything.

Edit: So I have been sent email after email, open livechat dozen of times but they won’t simply give a f***ck so I have emailed asking to get my account closed. I no longer wish to be a customer here. I have proved my Source of Funds thinkin that would be enouge and I don’t want to comply Source of wealth now when I think about it since other players stating it’s a nightmare to complete.

From 5 stars to 1 star.

Edit: My account were verified. I will come back and edit it if my future withdraw will be approved.

May 22, 2023
Unprompted review
18bet logo

Reply from 18bet

Dear Simulki,

Thank you for taking the time to leave your feedback.

We are sorry to hear that you were not satisfied, however in order to make any additional check on your case, we would like to ask you to provide your 18bet account details – username or email address.

We are looking forward to hearing back from you soon.

Best Regards,
The 18Bet Team

Rated 2 out of 5 stars

Withdrawal Problem

I lost my first two deposits, but on my last deposit of 60 euros I won 700. I sent the necessary files for verification by email, which were approved 3 days ago. However, I cannot make a withdrawal, because pressing the withdrawal button brings up an account verification window. I will update how this goes. For now, only two stars.

Update March 12th: they fixed the problem on March 10, after which I made a withdrawal request. I sent one more identification photo and the next day I received my money. I don't know, I feel that the bigger win was getting the money into my bank account. Hopefully the company will improve from this, but my own gambling is done.

May 10, 2023
Unprompted review
18bet logo

Reply from 18bet

Hi Tim,

Thank you for taking the time to leave your review.

We are sorry to hear that you were not satisfied and we appreciate your feedback.

We are looking forward to hearing back from you soon.

Best Regards,
The 18Bet Team

Rated 5 out of 5 stars

Noce good hehe

March 29, 2023
Unprompted review
18bet logo

Reply from 18bet

Hi,

Thank you for taking the time to review us on Trustpilot.

We are happy to see you satisfied with our services. Be sure to get in touch with our Support Team in case of any inquiries.

Kind Regards,
The 18Bet Team

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