18montrose Reviews 

I'm giving 5 stars because the price is excellent, the shoes are perfect and the shipping was fast. I was also worried after checking reviews here and seeing other people say they weren't getting any confirmation emails after ordering. I had the same issue. Also no email received once dispatched so I couldn't track it. Customer service were really helpful and told me they would resend the emails but I still didn't get them. That does need to be fixed because it definitely looks like something is wrong there but apart from that absolutely no complaints from me and I will be shopping again here.

Had to chase them after a week for an order update. They had already charged my credit card for the whole order when 1 item was out of stock and they hadn't despatched. This contravenes their own policy that says money won't be taken "until your order has been picked and processed".
Because I had part paid on a gift card, they refunded me this instead of my credit card, even though it was their fault.
Like other customers, I did not receive any emails. They seem to have a big issue with Gmail but said they weren't aware of this!

BEWARE HUGE PERFORMING SCAM. THIEVES TO AVOID. NEVER ORDER FROM THEM

First of all, for my first order, paid, I never received a confirmation email (nor any proof) despite my many requests.
Then, 2 days later, the site charged me a second time for a non-existent order (£134). I asked them for an explanation: Morgan, their Customer Support simply refused to answer and closed the conversation. Since then, it has been impossible to contact them for valid information.
So I paid £280 with no proof of my first order and got robbed.

Like some other customers here, I felt reluctant to place an order based on the negative reviews. But I thought it was worth a punt, as the trainers I wanted were a BARGAIN on the 18montrose website!
I placed my order YESTERDAY (July 31st) and they just arrived TODAY! Boxed, and in perfect condition! So, YAY! Thank you! And I'll definitely use 18montrose again! x

Will give zero star if I could. Bought a Rick Owens jacket and received notification it is being shipped. Days past no update on tracking. Messaged customer service and told to wait while investigate. Days past have to sent reminder and was told to wait 3-5 business days. No results and have to chase again snd was told parcel is lost in warehouse! Nonsense! Bullsxxt

Saw a heavily discounted pair online. Decided to go in-store to try them on, and they were perfect. Shoes and box in excellent condition, very pleasant staff.

order 18MO40000077780900
Order date 13/7
Delivered 14/7
First time ever ordering from 18montrose and was hesitant at first due to all the negative feedback but I went ahead with it anyway.
Absolutely brilliant experience from start to finish and cannot fault them one bit. I will definitely be back again

Delivered to the wrong address then blamed the courier even though I had been very clear that I wanted it delivered to a shop due to previous issues with items being taken. Shared my personal details with the courier company. Was told it would be resolved in 3-5 days, then after that time it suddenly inflated to 28 days. Really let down. Even worse now they have said that as I had "leave in a safe place' directions on my home address that counts even though it should never have been delivered there as I was away for a long weekend

Ordered Filling Pieces shoe/trainers delivered thin bag , box falling to bits as clearly water damaged and shoes have water staining, only a chatbot to deal with and then the virtual agent cut me of after 3 secs as I tried to take and upload pictures as requested.
Terrible shopping experience and now I need to send back at my expense faulty goods.
I hope they refund my delivery and return shipping costs as they sent clearly damaged goods.
Avoid if you can the mass Sports Direct warehouse and all of these ‘Brands’ cannot deliver a quality service at the premium price being charged for both goods and delivery services.
Customer Service is non existent unless chat bots are the employees

Honestly, I am very surprised by what happened here, as it never occurred to me.
The overall shopping experience isn't great with no communications or order confirmation from them after the payment, a bit weird but ok.

What's hard to believe, given the reputation of 18Montrose as a well-known retail shop, is that the shoes I purchased—advertised as new—arrived with visible dirt under the sole and on the side, and even had a missing label. This situation is simply unacceptable and feels incredibly unfair to me.

I'd like to note that the box in which the shoes were delivered was incorrect. Nike ACG shoes, including the specific model I bought, are typically packaged in a brown-ish box, not the bright orange Nike box I received.

As a customer, I generally do not write reviews unless it becomes necessary to warn others. I have already reached out to customer support to address this issue, and I hope for a swift resolution. At this point, I would advise caution when considering purchasing from their online store."

Edit: After being in contact with them, they collected the shoes. Today I received back the same shoes with a letter saying they won't accept them as a return. I am speachless

Edit: Finally I managed to have the shoes collected and my money back. I still would not recommend this experience

I ordered some trainers last week & the were supposed to be delivered to my allocated store on 15/06/23, I received a text message from DPD saying it was delivered. When i went to the store they did not have my parcel so I contacted 18montrose who opened a dispute with DPD and told me they would contact me within 48 hours.

They did not contact me so again today (19/06/23) I chatted with their customer services team who told me the parcel had been delivered to my allocated store and so the dispute had been closed by DPD.

Again I went to the store who informed me that they have an exclusive contract with Evri and so don't even take delivery of DPD parcels.

Something seems pretty fishy here, I contacted 18montrose who basically told me there is nothing they can do, when webchatting to them they just copied and pasted the same thing over and over again rather than actually give me any help whatsoever. They basically said there's nothing they can do despite this quite clearly looking very suspicious.

My only recourse is to open a dispute through paypal, I can honestly say i've never experience this lack of customer service before. I know that sometimes sellers can't solve the problem but to just copy and paste the same text over and over and not even bother to try and help me in any way is pretty poor.

I know before placing the order I had some doubts as the site looks less than professional and I had heard some people say to avoid it. Now I know I would never use it again, it seems very dodgy and to just tell a customer that there's nothing they can do when I haven't received my item and clearly something fishy is going on isn't very good to say the least.

The prices might be cheaper but in my case I've actually paid money for nothing so just pay that little bit extra and go to a reputable seller.

EDIT: Still haven’t sorted out the issue and just been completely unhelpful, no such thing as customer service with these guys.

UPD: We were able to resolve with support thank you

Bought two pair of sneakers. Fast shipping from UK to JP and stuff was legit but they didn’t even double box the shoeboxes just packed it in a thin plastic bag, they didn’t even wrap the shoe boxes with airbag as a result, one of the shoe boxes was damaged, which of course did not affect the sneakers themselves, but I bought the sneakers with a set that also includes a shoe box (by the way, the cost of the sneakers was more than 300GBP). I contacted support but was denied a partial refund as they "are not responsible for the condition of the shipment in transit" however they could have been generous with double packaging. For sure not good as first experience with 18montrose.

Ordered on Saturday and received on Monday. Happy days.

Perfect transaction. Order placed on Wednesday for converse reduced to an amazing £23. Basic delivery selected and the order arrived the next day. Cannot fault this company.

Fantastic price on trainers I ordered recently. They were dispatched and recieved super quickly. Unfortunately they were the wrong size (I bought mens instead of ladies). I had to return them, customer service was impeccable and refund received swiftly.

Disgraceful company!! Ordered a pair of trainers which were never delivered. Tried to chase up and you just receive computerised replies and cannot speak to a human. Complete waste of money and no options for recourse. Sickening. Do not buy from this company!!

Writing this review as I was so put off from all the negatives. 4 stars because I ordered shoes and they came in 2 days with no issues at all, very good price as well. Only reason that it's not five is no confirmation email which shows a lot of unprofessionalism and the fact that I tried to contact on Instagram with no reply. Don't let the reviews put you off these guys!!

Unsuccessful in raffle I got refund the fourth working day.
They totally respect what they say on Terms and Conditions.
Great costumer service , especially Charlotte and Sam, thank you guys

If I could give 0 star I would. Entered a raffle for pair of trainers. No acknowledgment email or reference number. I got misleading email stating that my order has been delayed and will be shipped tomorrow. At the bottom email there was a free shipping code (which I will never use).

Come to find out, I was not selected (you win some and lose some) and will be refunded within 3-5 working days.

Yesterday was fifth working day, since the raffle ended and I’m still waiting for my refund.

Companies that are in financial distress, hold on to customers funds/money.

Sort it out 18montrose! This is very poor.

Terrible experience, still unresolved. Entered a raffle, no email to say if successful or not. Managed to get hold of them on Instagram, and they asked for my order ref, name etc to let me know if I'd won or lost, but no response to that for 3 days now despite me sending 3 further follow up messages (marked as seen). Auto chat on website is a waste of time, no phone number (that works), still haven't refunded my money or told me if I've been successful or not.