1 Ace Training Ltd Reviews 

929
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable tutors for explaining difficult concepts clearly and making lessons engaging, interactive, and easy to follow. People note that the learning environment is exceptionally comfortable and professional, helping everyone feel well-prepared for their assessments. Some people were satisfied with the supportive management and the welcoming atmosphere provided by the front desk security and reception team. Consumers also highlighted that the practical sessions and thorough training methods significantly boosted their confidence throughout the entire course. Reviewers eagerly recommend this professional centre to anyone looking to complete their certifications with reliable guidance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting professional, knowledgeable, and patient... See more

User experience

Reviewers highlight positive aspects of user experience during their training courses. Consumers consistently... See more

Service

Consumers find service to be positive, highlighting professional and supportive training providers for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ve completed my academic course with 1 Ace Training Ltd, which is truly supportive for learners . Their management team are sincerely dedicated and supportive. Most specifically our tutor Mr Ahs... See more

Rated 5 out of 5 stars

Hi I had the best experience with Miss Reham. She explained the SIA course very clearly and professionally, which helped me pass on my first attempt. I highly recommend this centre to anyone looking... See more

Rated 5 out of 5 stars

I am currently taking my SIA licence course at 1 Ace Training and my experience has been very good so far. The trainers explain everything in a very simple and clear way, which makes it easy to unders... See more

Rated 5 out of 5 stars

A first-rate training facility, full stop / period ( end of story ) for all the COURSES offered or advertised on their WEBSITE Easily accessible ( by the roadside ). Behind SPROWSTON ROAD BUS... See more


Company details

  1. Educational Institution

Written by the company

1 Ace training might not be the oldest or the biggest in the sector of providing services, but at 1 ace training we pride our self with providing solutions catered and according to your specific need. We pride our self for providing quality services at unbeatable prices. Being cheap in price does not mean that one has to compromise on quality. We pride our self on providing excellent services to our client; we pride our self to be helpful to our students and going the extra mile for them in supporting them to guide them through their career progression in the field of security. We work differently from our peers, for instance you do the security guarding, door supervision or CCTV public space surveillance course with us, we will help you with your SIA application and with your CV we can also help you to get a job in the security either with us or from an associate. We operate through different locations around London and England UK through our associates and affiliates for certain category of courses which include SIA Door supervisor course SIA security guarding course SIA CCTV course First aid course Our head office is based in East London and we operate through our associates and partners located all over London and UK. Training for Security and Health and Social Care SIA Compliant Security Training Courses SIA compliant security courses are offered and conducted through our associated training providers which are approved by different awarding bodies entitled to offer SIA and other industry compliant qualifications. Every training provider associated with us has been approved by an awarding body which is approved by SIA and specific industry regulator. What are awarding bodies? Awarding bodies for qualifications are organizations which have been approved by OFQUAl to offer qualifications. Awarding organizations do not only award security qualifications in fact they award numerous other qualifications. Training for Health and Social Care Training in health and social care is being provided only for mandatory courses. The mandatory training is required to be refreshed every year if you wish to work in the health and social care sector. To know about mandatory training in health and social care follow this link. Operations in London We are operating in London for door supervisor security guarding CCTV course in Ilford, door supervisor security guarding CCTV course in Romford, door supervisor security guarding cctv course in east ham, door supervisor security guarding cctv course in manor park, door supervisor security guarding cctv course in Southall, door supervisor security guarding cctv course in elephant and castle, door supervisor security guarding cctv course in Chelmsford, door supervisor security guarding cctv course in hays, door supervisor security guarding cctv course in Ealing, door supervisor security guarding cctv course in Westminster, door supervisor security guarding cctv course in reading, door supervisor security guarding cctv course in mile end, door supervisor security guarding cctv course in white chapel, Romford, manor park . Operations in other cities Other cities that we are catering for SIA security training courses include Manchester, Leeds, Birmingham, Chelmsford, kent, oxford, Glasgow, Leicester, Luton the training that we might conduct in these cities would either by Keynes Training centre or through one of our associates in any of these cities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

929 reviews

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4.8

All reviews

(929)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My great experience at 1ACE training

My name is Chima I really admire and applaud rhe standard approach by staff in all the department for thier support and professionalism. My facilitator Sama Karamat was really a gem: her style of teaching and ensuring learners are grabbing illustrations to achieve successful outcomes durring practicaI was really amazing . Indeed I won't forget this experience that has led to my active development and impact in this filed of career that I have chosen.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Door Supervisor Training

After completing the Door Supervisor Training with 1Ace Training, I can confidently say the experience was exceptional. What truly stood out was the tutor, Sana Karamat, whose engaging and professional approach made the entire course worthwhile. From the practical sessions to the theoretical lessons, Sana’s teaching style made everything clear and enjoyable. This training centre offers an experience that leaves you wanting to learn even more. Absolutely loved it!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

RECOMMENDED FOR ALL!....

First of all Hats off to my trainer SANA KARAMAT for her efforts she put in on our training and her involvement throughout the course.

1 ACE security has done a good job in creating a professional and learning environment.

They show flexibility and tend to understand one's situation. I had a great time throughout the course and have learned every important aspect of SIA course through theoretical and practical learning and assessments.

October 24, 2025
Unprompted review
Rated 3 out of 5 stars

Sana Karamat is the best trainer

Sana Karamat is the best trainer! She has incredible patience and explains everything with great clarity. Her teaching style is thorough and easy to understand — she makes learning an enjoyable experience. Highly recommended

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed my Door Supervisor…

I recently completed my Door Supervisor course with 1AceTraining and I’m really glad I chose them. The training was both enjoyable and very informative — I had fun while learning a lot. The instructor explained everything clearly and made sure we understood all the important parts of the job.

I now feel confident and well-prepared to for my SIA license. I’d definitely recommend 1AceTraining to anyone looking to get into the security industry.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Training review

What made the experience great, most for me is the new experience l have gotten from the training and lecture from sana karamat and Reham. Knowing fully well how to defence and care for other people. However learning new things about the Act videos of how terrorist are operating, also the guards about fire.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

The security trainer was very…

The security trainer was very professional, clear, and helpful. I learned a lot in a short time. All thanks to 1 Ace Training and specially thank you to Sana and reham mam who is helping throughout the training. Thank you!

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Not trustworthy

I paid this company £50 on 26 June as a deposit for a taxi course which they advertised as a one-day training leading to qualification. Instead of providing the course themselves, they passed my personal details, to another company without my consent.

When I questioned this, they admitted they were only acting as a course booker and not the actual training provider, which was never made clear to me at the start. I was very unhappy with this, as it felt misleading and untrustworthy.

I requested a refund on 1 July, but since then they have ignored my emails and have not returned my money. It has now been weeks with no response or refund.

This has been a very disappointing and stressful experience. Based on my experience, I cannot recommend this company. They failed to deliver what they promised, shared my details without consent, and have not honoured my refund request.

Thank you for your response. However, I stand by my experience.
1. At the time of booking, I was not informed that you are only a booking agent and that my personal details would be passed to another provider. This was only revealed after I had paid, which I consider misleading.
2. I was told the course was a one-day training leading to qualification, and only later discovered that there were additional requirements, delays, and costs which were not made clear upfront.
3. I requested a refund on 1 July, provided my bank details as instructed, and as of today (weeks later) I have not received it. My emails have gone unanswered.
4. I am not trying to “pressure” a refund outside of policy — I am simply asking for the return of money paid for a service that was not delivered as promised.

I believe potential students should be fully aware of my experience before booking.

June 26, 2025
Unprompted review
1 Ace Training Ltd logo

Reply from 1 Ace Training Ltd

Hi Shah,

Thanks for taking the time to leave a review. However, we kindly ask that you refrain from spreading inaccurate information. The course you referenced is not advertised as a one-day training, and all relevant details—including provider information—are clearly outlined in our terms and conditions, which were agreed to at the time of booking.

As stated in those terms, we operate both directly and through affiliate providers depending on the location, which is standard practice in the industry and not misleading.

Regarding your refund request, we encourage you to review our refund policy, which explains the conditions under which refunds are processed. Using public reviews to pressure a refund outside of policy is not appropriate. Please note, we maintain a zero tolerance policy for abusive or misleading conduct.

If you have any further concerns, feel free to contact our support team directly through the appropriate channels.

Best regards,

Rated 5 out of 5 stars

Review

The. SIA courses are effective as eficiente in all areas with professional Professors I recommend them 100%
Staff is so professional

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed the door…

I recently completed the door supervisor course at1Ace training Center and can confidently say it was one of the best training experiences I've had. The instructors was incredibly knowledgeable, engaging, and created a supportive learning environment. The course materials were well-structured, and the hands-on exercises really solidified my understanding. I'm already applying what I learned in my work and would highly recommend this training to anyone looking to develop their skills in the same field.
Tulips was very supportive

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Door supervisor training at 1 ace training

Ms Sana was very friendly intuitive and interactive, explained all the knowledge well and gave real life examples to help us understand the information. She never left is in the dark in regards to the practicals, and gave us explanations as much as we needed till we fully understood. The other staff on the premises were also friendly, and class rooms were kept clean and tidy. If you're looking to get into security and need the training definetly recommend. 5 stars for sure

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Studying at 1 ACE

It was the perfect experience at 1 Ace the teaching methods were extraordinary and i really enjoyed the overall training time at the institute especially our instructor was exemplary and she was very calm and brilliantly taught us everything and helped us preparing for everything at the i would love to say that it was a tremendous experience.

April 11, 2025
Unprompted review

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