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1LUX Reviews 32

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TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

My 14 year old son made a purchase online using a voucher he had for Xmas but clicked on the wrong payment method using his brother’s stored bank details. I immediately contacted customer service ask... See more

Rated 5 out of 5 stars

My experience with 1lux over the past couple years has been excellent. I consign and sell trainers to them and they’re super easy to deal with . I don’t have to do a single thing other than give them... See more

Rated 5 out of 5 stars

I’ve been a customer for many years now. I shop at 1LUX because the staff in the shop are so helpful with any queries and sourcing stock. I was looking for a unique pair of trainers that I couldn’t ge... See more

Rated 5 out of 5 stars

After my family member ordered a wrong size they were able to cancel the order and get me my money back within 24hrs. Sadly they don’t have a lot of items, otherwise all my clothes would come from the... See more

Company details

Written by the company

1LUX was launched in 2019 on the solid foundations of more than a decades worth of interest & experience from the founders within the fashion sector. After originally setting out to address the immense local demand for emerging sneaker & streetwear trends, operating solely from an instagram account, the wider opportunity quickly became apparent to the team. Today, 1LUX has grown to a support of more than 50,000+ followers online, through widening our e-commerce offerings as well as successfully opening 2 one-of-a-kind physical retail stores in both Scotland & England. At the root of this rapid expansion lies the enthusiasts in ourselves, meaning that what we aim to provide to the market continually goes under review to ensure that all avenues are explored & catered to. 1LUX is your platform for luxury - spanning sneakers, streetwear, high-fashion, accessories, watches, jewellery, homeware, beauty - our wealth of industry specific knowledge and connections keeps our global clientele covered on all bases, from only the best brands worldwide. Join the UK’s most inclusive, exclusive community today by visiting us In-Store or Online to witness what makes our brand stand out thanks to a unique blend of product to personnel.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

32 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

My 14 year old son made a purchase…

My 14 year old son made a purchase online using a voucher he had for Xmas but clicked on the wrong payment method using his brother’s stored bank details. I immediately contacted customer service asking to cancel this order and sent multiple emails asking for help with not a single reply. I am disappointed with the lack of communication. They also do not offer a refund even though I asked to cancel the order within 5 mins of purchasing. I do accept my son’s responsibility for this however no help to resolve this issue was offered. VERY POOR customer service.

January 12, 2026
Rated 5 out of 5 stars

10/10 Service

Next day delivery paid for and was with me within less than 24hrs. Definitely recommend this top business. Will 100% be back! Thanks guys!!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer support

After my family member ordered a wrong size they were able to cancel the order and get me my money back within 24hrs. Sadly they don’t have a lot of items, otherwise all my clothes would come from them.

November 3, 2025
Rated 1 out of 5 stars

I have not received my order

May 19, 2025
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Reply from 1LUX

Hi Gennaro,

Your order was dispatched the next working day and is currently going through customs, which is a standard part of international shipping. This process can take 1–14 days to clear and is unfortunately outside of our control.

Rest assured, your item will be delivered once it's released by customs. If you have any further questions or need help, please feel free to reach out to us at info@1lux.co.uk we’re happy to assist.

Thanks
1LUX

Rated 5 out of 5 stars

One happy son!!

Ordered a hoodie for my son on Monday night and it was delivered on the Wednesday! Very prompt service. My son is very happy with his hoodie!!!

January 21, 2025

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