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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being helpful and friendly, and many appreciate the high quality of the facilities, noting their cleanliness and the availability of amenities. Reviewers also often highlight the engaging and motivating instructors, who are seen as knowledgeable and dedicated. However, some people were dissatisfied with the pricing, finding it expensive and the membership system inflexible, especially regarding freezes and credit rollovers. A few other people also felt that the user experience was occasionally poor, citing issues like broken fans in studios or rude interactions with staff at specific locations.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the instructors for being incredible,... See more

Facilities

Users describe positive interactions with facilities. Many customers praise the cleanliness and maintenance... See more

Price

Consumers find price to be ambiguous, with some considering it high but justified by quality, while others... See more

Location

Customers consistently note ambiguous experiences with location. While some reviewers praise specific venues,... See more

User experience

People report ambiguous experiences with user experience. Many customers praise the great classes,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I generally really like 1Rebel and am a long-time member, but their new charging system for cancellations is really unfair/excessive. You used to lose a credit if you didn't make a class, which is fai... See more

Company replied

Rated 5 out of 5 stars

Initially I was concerned about the music level in these classes. I'm used to eat being I guess more like yoga in the sense of calm quiet music. I came to 1rebel quite ready to be disappointed. Howeve... See more

Company replied

Rated 5 out of 5 stars

The staff was very lovely and helpful as a first time guest (and traveler to London). I signed up for the first time 3 sessions promo while on holiday. There is a lot of amenities and class variety th... See more

Company replied


Company details

  1. Gym
  2. Fitness class

Written by the company

1Rebel is the ultimate group fitness destination. Our collection of carefully curated classes across 13 studios are designed to get you fit, strong, and feeling good. This is fitness as it should be - fun and completely judgement-free. The best workouts. The best trainers. The best facilities. The best recovery. The best in class in every class. Choose from Reshape, where the treadmill and weights come together for a full body workout like no other. Reformer, pilates but not as you know it, with big beats and big moves. Ride, the ultimate spinning party on the bike. Rumble, a boxing and strength combination, and Reset, one of London's leading sauna and cold plunge studios. The perfect compliment to our workout to level up your recovery.


Contact info


3.7

Average

TrustScore 3.5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Class was incredible

Class was incredible! Bella, the trainer, made everything so enjoyable, whilst the class was challenging I never felt that I didn't know what I was doing as there was continuous support throughout. Bella had stepped in to cover but she was excellent nonetheless. The gyms facilities are brilliant and the studio that the class is in makes this a real experience.

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

1Rebel

I have been training at 1Rebel for 6 years, tried every type of class they offer and would not go to another gym in London. The trainers are amazing, facilities are excellent and there are so many familiar faces it really does feel like a family. Its obviously at a higher price point than budget gyms in the city, but nowhere near the prices of some others like Equinox, and in my opinion you get what you pay for. Shoutout to the GM's who run the clubs, especially Bella and Louis who are always smiling at Angel and Southbank.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

So good! Highly recommend!

I wasn’t sure what to expect but I did a reshape class and loved it. It was such a great workout, hard but so much fun! Everyone was very nice and made me feel very welcome. Will definitely be returning!

November 5, 2022
Unprompted review
Rated 5 out of 5 stars

So fun

I’ve done a few classes now with Bella at Hammersmith and Covent Garden and she has been amazing. Classes made really fun and as someone who doesn’t often enjoy exercise 1Rebel makes me actually enjoy the experience. :)

July 16, 2022
Unprompted review
Rated 5 out of 5 stars

Reshape at 1Rebel - highly recommend

I love going to Reshape at 1Rebel! Have been to the ones at Oxford Circus and in Angel & every time I go I feel leaving amazing, refreshed and strong. Bella the trainer whose classes I have been to normally, really pushes everyone to really do and feel their absolute best, she’s super motivating and also has the best tunes! Highly recommend.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Most enjoyable gym experience to date…

I’ve been to 1Rebel for 2 different classes recently and have thoroughly enjoyed both!

I did a “Reshape” class at the Angel club and a “Ride” Class at the St. John’s Wood club and both experiences were the best I’ve had at any gym.

The staff at the front desk were super helpful and the facilities are top notch… complimentary towels, water bottles and the changing facilities / showers were super clean! Absolutely loved the post-exercise cold towels - a great little touch!

The classes themselves were insane… in a good way! gyms / classes I have been to in the past can be pretty intimidating and although the classes are intense, there is absolutely no pressure to keep up with the rest of the class.

The instructors were both great and really gave a boost of energy and encouragement throughout. Really liked how the instructor at the “Reshape” class was calling people by name to offer encouragement… It’s the little touches!

The studios are another level. It’s like being at a concert!! The production, lighting and sound is crazy good and makes the class so much more enjoyable.

Best experience I’ve had at any gym / exercise class and for those who are intimidated by high intensity classes, don’t be! Some people who go are absolute beasts but it feels like a good community and such an enjoyable place to exercise.

October 2, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing workout and team!

Amazing workout and team at Rebel! Was so apprehensive going along but was made to feel totally comfortable. Can’t wait to go back!

October 16, 2022
Unprompted review
Rated 5 out of 5 stars

Wow what an amazing place

Wow what an amazing place! Can I say a special thanks to Taylah for motivating me in my spin classes every time I attend, she is truly amazing!

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

Epic studios!

Epic studios, great facilities with the most amazing/friendly FOH, cleaners and trainers. Top quality classes!

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

The best workout in London

The best workout in London. The team are so friendly and always make me feel so welcome, even though I'm still quite new to fitness. And the workout is incredible. 1Rebel has changed my life.

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Love 1Rebel!

Amazing experience! Love 1Rebel and their classes! Trainers are so good and the staff at reception are super friendly and welcoming.

October 16, 2022
Unprompted review
Rated 5 out of 5 stars

King of Gyms no doubt

King of Gyms no doubt! Great experience, friendly front of house and best trainers! Everything is well-thought through, got particularly pleased by small details like post-workout eucalyptus towels.

October 15, 2022
Unprompted review
Rated 5 out of 5 stars

If you’re looking for a good workout

If you’re looking for a good workout, with great instructors and friendly people, then this is the place! I’ve been coming here for almost a year now and Taylah continues to motivate me every week! I’m always recommending to friends.

September 22, 2022
Unprompted review
Rated 1 out of 5 stars

Awful. Try to avoid.

Imagine being charged a no-show fee for a pre-booked class you failed to attend due to catching COVID. A class you had already paid for, not as an Unlimited class member but someone who bought a package of classes. The equivalent would be the train company charging you a no-show fee for not making your train. The penalty is that you lose your pass/ticket. Charging a no-show fee is unreasonable. Shame that you took a respectful, friendly local gym like Core Collective (St Johns's Wood) and turned it into a scammy corporation. Enjoy the 15 quid.

Trainers are great though.

October 14, 2022
Unprompted review

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