After verification my withdrawal is in pending. I haven't received the funds as of yet. I can understand wait times but if it takes too long my review will go down. I will update to positive when t... See more
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Based on these reviews
Had a bet on a player to score a header at 17/1. Only had £10 on it so not talking mega money. Player scored a header and I thought great I've won. However the bet was settled as a loss. Contacted... See more
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I have played this site before and had no issues with withdrawals, however I have had a real problem this time around. I have a fully verified account but my first withdrawal attempt was rejecte... See more
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So much problems to withdraw my money keeps rejecting,since you appoint my VIp manager everything is gone worst
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Company details
Written by the company
1Red Casino is an online casino that offers players the chance to enjoy their favourite games, including slots, table games, crypto games and more. The casino is home to a large portfolio of software providers, to cater to all players. These providers include well-known names such as Relax Gaming, NetEnt, Nolimit City, Quickspin, Pragmatic Play and more. The casino is primarily available in English and can be enjoyed across most web and mobile platforms, including the latest smartphones and tablets. The casino is also fully licensed and regulated by the Government of Curacao.
Contact info
Curaçao
- 1red.com
3.4
Average
2K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 1Red Casino
Dear Fortunato Scarriglia,
Thank you for sharing your feedback! We’re thrilled to hear that you enjoy the game and that it left a positive impression on you. It’s always great to know that players are having fun and finding the experience engaging.
Your comments encourage our team to keep creating exciting and smooth gameplay for everyone. We hope your future sessions are just as enjoyable and bring even more memorable moments!
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Fortunato Scarriglia,
Thank you for your kind words! We’re delighted to hear that you enjoy the games and had a positive experience on the platform. Creating an environment that’s fun, smooth, and engaging for our players is always our goal, and it’s wonderful to know it made an impression on you.
Your feedback encourages our team to keep improving and adding even more exciting content. We hope your future sessions are just as enjoyable and bring you many more great moments.
Best regards,
1Red Casino Team
Withdrawals are a nightmare and have…
Withdrawals are a nightmare and have been waiting for 4 days to receive my money. The only response you get is like a copy and paste response they send to everyone regarding withdrawals. This really frustrating. We deposit money to play and we expert money in return.
January 27, 2026
Unprompted review
Reply from 1Red Casino
Dear customer,
Thank you for sharing your feedback. We understand how frustrating delays with withdrawals can be. Please note that the processing time can vary depending on the payment method chosen, as well as the verification procedures conducted by the relevant department in real-time queue order. These measures are in place to ensure the security and accuracy of all transactions.
If you are still experiencing extended delays or simply want to check the current status of your withdrawal, please do not hesitate to contact our support team via live chat or email. We will be happy to review your request and provide a clear update.
Best regards,
1Red Casino Team
Great app anndd fun
January 25, 2026
Unprompted review
Reply from 1Red Casino
Dear D Mcd,
Thank you for your feedback! We’re glad to hear that you find the app enjoyable and fun to use. Creating a smooth and entertaining mobile experience is a big focus for us, so it’s great to know you’re having a good time while playing.
We’re constantly working on improving performance and adding new features to keep things fresh and exciting. Your positive comment motivates our team to continue delivering an easy and enjoyable gaming experience.
We appreciate you choosing our app and hope many more fun moments await you.
Best regards,
1Red Casino Team
Great I am so happy with my games
Great I am so happy with my games
January 25, 2026
Unprompted review
Reply from 1Red Casino
Dear Emma Jermy,
Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying your games and having a positive time on the platform. Creating a fun and engaging environment for our players is always our top priority, so your kind words truly mean a lot.
We hope your luck continues and that every session brings more excitement and enjoyment.
Best regards,
1Red Casino Team
Easy site
Easy site
Just the site never loads pictures, the gamble is which game are you choosing!
January 24, 2026
Unprompted review
Reply from 1Red Casino
Dear Anne Bolton,
Thank you for your feedback and for taking the time to share your experience with the site. We’re glad to hear that you find it easy to use, and we appreciate your comments regarding the loading of images.
There can be several reasons why images may not appear correctly, such as cached data, browser cookies, or internet connection issues. If these factors have been checked and the problem still persists, we kindly suggest contacting our support team either via email or live chat. They’ll be happy to assist you in resolving the issue and ensuring the site works smoothly for you.
We appreciate your patience and hope your future sessions are seamless and enjoyable.
Best regards,
1Red Casino Team
These people are a disgrace
These people are a disgrace , all they do is take your money , and when you win they just keep cancelling your payments . Time and time again disgusting . Do waste you time and money . How they get away with it , i will never know . I will never use this site again .
January 24, 2026
Unprompted review
Reply from 1Red Casino
Dear Dexter Hall,
We’re very sorry to hear about your experience and understand why this situation has caused frustration. We take all reports of canceled withdrawals seriously and would like to review the details of your case from our side.
However, without your account information, we are unable to investigate properly. For security reasons, please contact us via the email address registered to your account so we can verify your profile and look into what happened with your transactions.
Once we have the necessary details, we’ll do our best to provide a clear explanation and assist you in resolving the situation. Your feedback is important to us, and we want to ensure any issues are addressed properly.
Best regards,
1Red Casino Team
So far a very decent casino
So far a very decent casino
At first i lost £300 after o won £750, I withdrawn £250 which is in pending for a few hours now, honestly if they pay it would be a good casino, if they will pay fast, I would say is a fantastic casino, slots pay well, betting odds are good
I will update to 5 stars or less depending on the withdrawal process cuz we all will lose long term on any casino let's be honest, but at least when a win happens, just be serious and pay us, will give it back anyway 😂
Of course the withdrawal was in pending till it made me cancelling and lost all my money, I will close the account, save your money and play somewhere else!!!
January 24, 2026
Unprompted review
Reply from 1Red Casino
Dear customer,
Thank you for taking the time to share such a detailed review. We completely understand that the withdrawal process is an important part of the experience, and we appreciate your patience while your request is pending. It’s great to hear that you’re enjoying the slots and betting odds so far — we always aim to provide fair and enjoyable gameplay.
We assure you that withdrawals are carefully processed to ensure accuracy and compliance, and we hope yours will be completed smoothly very soon. Your honest feedback is valuable, and we look forward to earning that 5-star rating from you once everything is finalized!
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Ben Brown,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you find the platform easy to use and navigate. Creating a smooth and intuitive experience for our players is something we take very seriously, so it’s great to know it’s appreciated.
We hope you continue to enjoy playing and exploring all the games!
Best regards,
1Red Casino Team
Very hard to withdraw
Its very hard to withdraw money, its happened a few times but arouns christmas I won approx £3000, i made sure to submit passport photos and after multiple attempts all withdrawals were canceled 😞 i then proceed to loose the money. Edit: they contacted me saying my account wasn't verified... but as the review states they rejected my passport and bills photo multiple times... and have no worries accepting deposits
December 20, 2025
Unprompted review
Reply from 1Red Casino
Dear James Stubbs,
Thank you for sharing your experience. We understand how frustrating it can be when withdrawals don’t go through as expected. Upon reviewing your account, it appears that it was not fully verified at the time of your withdrawal attempts. Because of this, the system was unable to process your requests, and the withdrawals were canceled.
Full account verification is essential for the security of all transactions, and unfortunately, withdrawals cannot be completed without it. If you need assistance completing the verification or want guidance on making a successful withdrawal, please contact our support team via email or live chat. They will be happy to help you through the process to ensure everything works smoothly.
We appreciate your understanding, and we’re here to help make your future withdrawals quick and secure.
Best regards,
1Red Casino Team
Scam unlicensed/unregulated website
Scam unlicensed/unregulated website. If you are from the UK and considering using this site give your head a wobble!! You might as well just burn your money. read genuine online reviews about the scammers that they are at the likes of casino guru. 2.9/10 safety index VERY LOW tells you everything you need to know. Don't think that maybe you'll be lucky and they'll suddenly stop being a scam......they won't.
February 1, 2025
Unprompted review
Reply from 1Red Casino
Dear DMR,
Thank you for sharing your concerns. We understand the importance of safety and transparency when it comes to online gambling. Please note that the Casino only accepts players from countries and regions where online gambling is permitted by law. It is each player’s responsibility to ensure they are complying with the local gambling regulations before using the platform.
We take compliance seriously and operate only in jurisdictions where our services are legally allowed. If a player’s country prohibits online gambling, they are not permitted to use the site. This is a key part of maintaining a safe and responsible gaming environment.
We appreciate your feedback and encourage all players to always verify the rules in their jurisdiction before placing bets.
Best regards,
1Red Casino Team
3 times i’ve tried to withdraw funds…
3 times i’ve tried to withdraw funds from my account today- £185 so not even thousands of pounds; however every time i try, i get an email saying withdrawal request received and then less than an hour later it says they have cancelled it. i spoke to someone on live chat who said i’ve to set up an ewallet but then didn’t actually help to set this up. each time i’ve tried to withdraw from this website i’ve had nothing but issues, i won’t be using it any longer and would strongly suggest everyone else AVOID AT ALL COSTS.
January 22, 2026
Unprompted review
Reply from 1Red Casino
Dear christopher young,
Thank you for your feedback and for sharing your experience. We understand how frustrating it must have felt when your withdrawal requests were initially canceled. Upon reviewing your account, we can see that earlier attempts were declined due to insufficient verification of your account.
We’re pleased to confirm that your account is now fully verified, and your withdrawal has been successfully processed. Everything is now in order, and future transactions should proceed smoothly without any issues.
We appreciate your patience while these checks were completed, as verification is essential for ensuring the security and integrity of all transactions. We hope this resolves your concerns and restores confidence in the platform.
Best regards,
1Red Casino Team
I've come back to write another review…
I've come back to write another review on the 19th of this month at 21.54 pm I did a withdrawal it was pending until gone 10 pm the next evening when I looked my withdrawal was rejected I asked them why they said a technical glitch and to re do the withdrawal and they would get it sorted all in all from the 19th its been 2 and half days with one withdrawal being cancelled I've sent numerous emails to support and my vip manager and the vip department themselves all they keep saying is it's being processed to wait and will get an email when funds released all the emails say the same thing it's like I'm talking to a robot like all the messages are automated. Support won't even help me when I email them all they say is I have a vip manager to message him and he will sort the issue. They keep saying there doing all they can to expedite things clearly not. In there terms and conditions it says fast withdrawal it's 2 -24 hours faster withdrawal if your vip.!! Ever since I signed up the only withdrawal I got was the one on the same day I signed up and it was instant the amount of withdrawals I've put in and the amount I've won since being with them and I've actually never received. I'm trying to find who else I can complain to about the company to make sure I get my funds.. even the time I've been waiting is past the time stated on there own terms and conditions page I'm at a loose end and getting no help of getting my winnings this is still on going and my winnings still say pending from the 19th with a 2nd withdrawal done due to the 1st being cancelled there end
January 19, 2026
Unprompted review
Reply from 1Red Casino
Dear Kirsty,
We are sorry for the frustration caused by the pending withdrawal. Please note that all withdrawal requests are handled by our dedicated payments team in a live queue, and each request undergoes thorough AML verification to ensure security and compliance.
While we understand this can feel slow, these steps are essential. We are making every effort to complete your withdrawal as soon as possible and greatly appreciate your patience.
Best regards,
1Red Casino Team
Withdrawals non existent
Waiting over three weeks for my pending withdrawal. As many others report the support team just reply with a generic response about the finance team having to conduct regulatory checks and no timescale can be given. When most other sites process withdrawals in 48 hours it sounds very suspicious. My requests for escalating as a complaint are met with the same response and empty apologies for the frustration. It's now beyond frustration and my hope of ever getting my withdrawal are quickly diminishing. As others suggest, do not use the site.
January 3, 2026
Unprompted review
Reply from 1Red Casino
Dear Phil,
Thank you for sharing your experience. We completely understand your frustration and the concern regarding the delay with your withdrawal. Please be assured that these delays are due to necessary checks conducted by the relevant department in a live queue, including AML (Anti-Money Laundering) verifications. These procedures are essential to maintain the security of all transactions and protect our players.
We truly appreciate your patience as our team works to process your request as quickly as possible. While we strive to handle everything efficiently, the verification steps are crucial for both compliance and safety. Your feedback is taken seriously, and we are committed to ensuring your withdrawal is completed correctly and securely.
Thank you again for your understanding, and we hope to resolve this for you very soon.
Best regards,
1Red Casino Team
Yet another week has passed and my…
Yet another week has passed and my withdrawal is still pending. Getting fed up with the lies told by this company. Do not use this company as they do not payout.
January 21, 2026
Unprompted review
Reply from 1Red Casino
Dear Mr Spencer,
Thank you for your detailed feedback. We understand your frustration regarding the delay in your withdrawal. Please note that all withdrawal requests are carefully processed by our payments team in a live queue and go through mandatory AML and security checks to ensure the transaction is safe and compliant. These checks can sometimes extend the processing time, even after initial verification steps have been completed.
We greatly appreciate your patience during this process.
Best regards,
1Red Casino Team
Awesome casino
Awesome casino, been using them for years. Fast payouts and Awesome staff. Love em!
January 21, 2026
Unprompted review
Reply from 1Red Casino
Dear Gareth Vanstone,
Thank you for your wonderful feedback. We are thrilled to hear that you have been enjoying the platform for years and that our team has been able to provide fast payouts and helpful support. It is always rewarding to know that our efforts to create a smooth and enjoyable experience are recognized.
Your loyalty and kind words mean a lot to us, and we look forward to continuing to provide you with the best possible service and gaming experience.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Piotr,
Thank you for taking the time to share your experience. We are pleased to hear that you found the payout process quick and straightforward. Ensuring that transactions are handled efficiently and without unnecessary complications is an important part of providing a reliable service.
We appreciate your feedback and hope your future experience will continue to be just as smooth.
Best regards,
1Red Casino Team
28 emails and 10 weeks later still…
28 emails and 10 weeks later still waiting to be paid my £1000 withdrawal this site is bullshit
STAY WELL CLEAR OFF IT
If only there was a solicitor that would run a class action law suit against these clowns there's way to many of us owed money yes there is a few that got paid out but the ones that havnt out number by far .they need gambling license taken away the low life thieving pieces of shit
November 14, 2025
Unprompted review
Reply from 1Red Casino
Dear Nick,
We’re very sorry to hear about the delay with your withdrawal. The time it takes to process payments can be affected by the verification procedures carried out by our withdrawals team, which operates in a live queue, along with AML and security checks.
Please rest assured that we are working hard to complete all pending requests as quickly as possible. Your patience is greatly appreciated, and we thank you for understanding the importance of these security measures.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Tracey Taylor,
Thank you for sharing your first impression. We’re glad to hear that everything has been going well for you so far. Creating a smooth and reliable experience from the start is important to us, and it’s great to know we’re meeting that expectation.
We appreciate your feedback and look forward to continuing to provide you with an enjoyable experience moving forward.
Best regards,
1Red Casino Team
Really simple casino and set up
Really simple casino and set up, loads of fun games
January 18, 2026
Unprompted review
Reply from 1Red Casino
Dear Jonathan Phylip-jones,
Thank you for your kind feedback. We’re pleased to hear that you found the setup straightforward and the games enjoyable. Keeping the platform simple while offering plenty of fun options is something we focus on every day.
We appreciate you taking the time to share your thoughts and hope you continue to have a great time exploring the games.
Best regards,
1Red Casino Team
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