The process of obtaining insurance online was very easy. I’m unable to comment on any other aspects of their services as I’ve only just taken out the policy.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
recently got my car insurance with 1st Central and found the whole process really easy and straightforward. The quote was very competitive, and adding breakdown cover for extra peace of mind was simpl... See more
Company replied
Easily bought my car insurance online. Very easy process. Good email communication after. When the policy began I received a text message with my policy number and numbers to call if I break down or h... See more
Company replied
Generally the online experience was Generally good your insurence rates are good at this time we have been with you for some years now . Unfortunately your renewal rates are not as good as your onlin... See more
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
184K reviews
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Fast and easy service.
May 20, 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to provide excellent service.
Emily
Amazing extremely easy
May 20, 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service to our customers 😊.
Emily
Got a answer on the phone very quick
Got a answer on the phone very quick. Spoke to lady sorted me
Out with my inquirey .
May 20, 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We're glad we could assist you quickly and resolve your inquiry. Thank you for your kind feedback!
Emily
Fuss free and straightforward
Fuss free and straightforward. Easy to follow all the required questions with absolutely no hassle or hard sell, just valid options.
May 20, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your positive feedback! We're so glad our process was fuss-free, straightforward, and easy to follow.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service to our customers 😊.
Emily
No problem with the online site
No problem with the online site
Easy to work with
May 19, 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We're glad our online site was easy to use. We appreciate your positive feedback!
Emily
Easy to set up
May 13, 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to make things easy and straightforward for our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service to our customers 😊.
Emily
Easy to set up
May 20, 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service to our customers 😊.
Emily
Really straightforward and the best…
Really straightforward and the best price I could find.
May 20, 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We're happy you found our service straightforward and got the best price. Thank you for your feedback!
Emily
Reply from 1st CENTRAL Insurance
Hi
We're so glad you found us easy to communicate with. Thank you for your kind words!
Emily
Cancelled on my daughter due toner …
Cancelled on my daughter due toner getting a phone call or any email about having to connect the named driver tto the device even though the named driver was not present to connect to device, surely a phone call would of been suffice and now she has to pay £150 of charges. Would never recommend
May 20, 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We're truly sorry to hear about the issues your daughter experienced, leading to the cancellation and charges. We understand your frustration regarding the communication and the named driver requirement. We are reviewing our procedures to prevent similar situations.
Emily
Incredibly frustrating and annoying…
Incredibly frustrating and annoying trying to communicate on the phone. Been with them for over 2 years having insured 3 vehicles. High increase in insuring latest vehicle and when cancelling after 18 days charging exorbitant fees with no refund for remaining days of insurance prepaid.
May 20, 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with communication and the fees. We are reviewing your feedback to improve our services.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service to our customers 😊.
Emily
It seems like repeated screens of…
It seems like repeated screens of options which i had already salted
May 20, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback. We're looking into how we can improve our option displays.
Emily
Good car insurance policy with Good…
Good car insurance policy with Good prices
May 20, 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We are so pleased you found our car insurance policy and prices to be good.
Emily
Infuriating customer service
Infuriating customer service
For the privilege of having some dopey scooter driver hit my stationary car, my insurance policy is going up. Fine, I'll take the hit again. 1st Central says it will expire, so I need to pay the extra amount. Nowhere on their website does it say where I can input those payment details.
So I use the web chat. But they can't access my account.
So I call, waiting in line for 30 minutes. And the person on the end of the phone cannot help. I watch this particular call time tick past 1 hour and now I'm just bored. It won't take my card for payment over the phone. They can't let me pay via the web. What is the point? What an archaic, annoying, incompetent service.
THEN they email me to tell me that my payment hasn't gone through.
A massive waste of time, all for the privilege of paying the company more. Unbelievably poor customer service and user experience.
May 20, 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We appreciate you sharing your experience with our customer service and payment process. We are truly sorry for the frustration and inconvenience you encountered when trying to update your policy. We are reviewing your feedback to improve our systems and ensure a smoother experience for our customers.
Emily
It was wonderful experience
May 20, 2026
Reply from 1st CENTRAL Insurance
Hi
We are so glad you had a wonderful experience with us. Thank you for your kind words!
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service to our customers 😊.
Emily
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