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Rated 2 out of 5 stars

Ordered Tuesday evening online. Message from 1stop Wednesday to confirm dispatch. No delivery by Saturday - answerphone massage left for 1stop. Email from 1stop early Monday stating delivery had b... See more

Rated 2 out of 5 stars

Well, we had a few problems with the Order. Some Sockets and an expensive dimmer switch came with scratches. I have to say they did get it replaced straight away without any problems, but the replaced... See more

Company replied

Rated 1 out of 5 stars

I have had severe difficulty with their extremely dogmatic Customer Services. Very dogmatic, argumentative and most unhelpful

Rated 3 out of 5 stars

The pewter touch dimmer I ordered had some of the pewter finish rubbed off, or scratched off in a couple of places. It was not bad enough to reject the item (because the hassle of sending items back... See more

Company replied

1.3

Bad

TrustScore 1.5 out of 5

79 reviews

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Rated 2 out of 5 stars

Easy On Line Service - Shocking Delivery

Ordered Tuesday evening online. Message from 1stop Wednesday to confirm dispatch. No delivery by Saturday - answerphone massage left for 1stop. Email from 1stop early Monday stating delivery had been attempted Thursday (I question this - no courier missed delivery card left and my wife was at home all day on the look out for other deliverires we were expecting on Thursday)
In the email chain exchanged on Monday 1stop changed the delivery instuctions to APC stating either neighbour or leave in rear garden.
Tuesday: Contacted by APC wanting to arrange re delivery - they hadn't received the updated delivery instructions from 1stop. I drove to APC (12 miles from home) to collect in person.
Regards
Mike

September 4, 2014
Unprompted review
Rated 5 out of 5 stars

best price , quick delivery

Ordered a varilight dimmer for the MK grid system around 25% cheaper than anywhere else I saw and arrived quickly well protected in a thick padded envelope .No complaints.

August 29, 2014
Unprompted review
Rated 4 out of 5 stars

good range - v easy to browse

the shopping was easy - an option to get parcels collected would be helpful considering I am also a TNT user and I know that it would have been 20 euro to collect and deliver the same parcel if it was on my account. all good other than that

August 5, 2014
Unprompted review
Rated 3 out of 5 stars

a good company would order again

There was a mix up with my address hence a delay.

Having contacted them they reacted positively but this should not of happened in the first instance.

July 27, 2014
Unprompted review
1stopelectrics logo

Reply from 1stopelectrics

Hi Fanny, Thank you for your review. Apologies for the address mix-up, I can only think there was a glitch either with the website or human error. Either way, we apologise and will ensure it never happens again.

Rated 5 out of 5 stars

Great speedy service

Everything was really speedy, I got an immediate confirmation email, the delivery was spot on and also I was impressed by how all the things I ordered were put together to minimise the packaging, which is great compared to a lot of other online deliveries with way too big parcels & too much packing material.

July 3, 2014
Unprompted review
Rated 5 out of 5 stars

Great products and service.

I love my new light switches! Ordering was quick and easy. They were delivered promptly and I was kept informed via email about my order.

June 20, 2014
Unprompted review
Rated 5 out of 5 stars

Great service

Items arrived within 2 days, which I didn't expect! Well-packed and exactly what I ordered.
Will definitely be using this supplier again.

June 8, 2014
Unprompted review
Rated 3 out of 5 stars

Good service, but disappointed with the product finish

The pewter touch dimmer I ordered had some of the pewter finish rubbed off, or scratched off in a couple of places. It was not bad enough to reject the item (because the hassle of sending items back and getting them replaced is usually a real bind), but I certainly considered this. Perhaps the company should perform a quality visual inspection before sending items out, to avoid the same thing happening to other customers.

May 12, 2014
Unprompted review
1stopelectrics logo

Reply from 1stopelectrics

HI Neil, Thank you for your review. We think it's unnaceptable if there is a problem with the finish of the plate (Never use masking tape on the product when decorating, as this does strip the finish from the plates). If, though, that is how you received them from us, we are happy to replace the 'faulty' products. We have streamlined our returns process to make it easier and so customer gets refunded for postage incurred if the problem is our fault (like in this case). We prompt all our customers to contact us if there are any problems whatsoever with their orders, and we will happily resolve as quickly as possible. Please email alex@1stopelectrics.com where all emails will be answered the same working day.

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