1st Scenic Reviews 

33
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from Craig and his team. They arrived promptly, very clean and tidy when they finished. I was very impressed with their effciency in working plus the windows look brilliant. Would de... See more

Company replied

Rated 5 out of 5 stars

Couldn't fault Jamie or Luke in anyway at all,from start. to finish they was on time, courteous,polite always cleared up afterwards and done an outstanding job,our windows look amazing and we've had... See more

Company replied

Rated 1 out of 5 stars

Conservatory install which leaked from day one. Byfold doors were 10 mm to short so property insicure. As a master locksmith I made it secure. Rics surveyor condemned it. Due to the poor work. D... See more

Rated 5 out of 5 stars

I have just had new windows fitted by 1st Scenic and they look great. The fitters were very friendly, and I was especially impressed by how quickly and efficiently they did their work.

Company replied

Company details

  1. Home Improvement Store
  2. Double Glazing Installer

Written by the company

For great value double glazing and 1st class service, visit 1st Scenic. Based in Orpington, we're well placed to serve clients across Kent.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(33)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An absolute 💯 positive experience with…

An absolute 💯 positive experience with this company.
Very kind people from Debbie from admin to Sam whom I discussed the entire process.
Sam and Lou installed out back door and flag window. Did a really clean and neat job.
Definitely will use this company again.

Thank you for everything!

January 8, 2025
Unprompted review
1st Scenic logo

Reply from 1st Scenic

Hello Miss Szucs, So pleased to hear you are happy with our product and service. Thank you very much for taking the time to send us your review, it really is appreciated.

Rated 5 out of 5 stars

Top job

Absolutely without shadow of doubt a brilliant company. I’m am so pleased with everything from initial quote right through to the fantastic installation by Sam and Luke. They did an outstanding job not a mark inside or out, you wouldn’t know they have been here. Also to add the look and quality of the product is fantastic.

September 23, 2024
Unprompted review
1st Scenic logo

Reply from 1st Scenic

Hello Mrs Dilkes, We are so pleased to hear you are happy with your product and all of our services provided. As we are a small local company it really means a lot that you have taken the time to leave this review. We will certainly pass your comments on to Sam and Luke. With massive thanks all the team at 1st Scenic Ltd

Rated 5 out of 5 stars

great customer service and fitters

We had a very good experience with this company, from the sales, very knowledgeable and calm person that didn't insist on the sale, to a very good team of fitters. Our door looks incredible, just what we need!

March 8, 2024
Unprompted review
1st Scenic logo

Reply from 1st Scenic

Thank you so much for taking the time to send a review on our company and service. To have your feedback on your experience and to know that you are happy with your product and our works is greatly appreciated.

Rated 5 out of 5 stars

Excellent installation and service

Our installation was a new composite front door with side lights, and a new glazed porch door with side lights. We are very pleased with it - it looks smart and has completely transformed the entrance to our home. We received excellent service throughout the process, from Dave in Sales, through Debbie in Admin and our fitters Steve and Eamonn. Many thanks for doing such a good job.

February 2, 2024
Unprompted review
1st Scenic logo

Reply from 1st Scenic

Hello, Thank you so much for your kind feedback, it is much appreciated. We hope you continue to enjoy your new Porch and Front doors, if we can be of any further assistance please do get in touch!

Rated 4 out of 5 stars

Great end result!

Firstly, I must say that I LOVE my new Red Solidor London Door. I have a 1930's house which needed a slightly smaller gauge and pairing back of some rendering around the door and other companies I contacted couldn't really help me so 1st Scenic came to the rescue. The sales team weren't pushy at all and I felt supported throughout the process. I was contacted ahead of the expected date for installation a week before it was due.
My only not-so-good experience came on the day of installation (hence knocking a star off my rating) it took two additional days of waiting for the door to be installed and communication wasn't the best at this point. That being said, I was extremely impressed with the work that went into my doorframe (which was in a worse state than expected), and the door looks amazing. Despite another issue with the lock which was rectified immediately, I am happy to recommend 1st Scenic.

January 14, 2024
Unprompted review
1st Scenic logo

Reply from 1st Scenic

Thank you so much for taking the time to send a review on your experience with us. As a small family run business it is greatly appreciated. Unfortunately, there was a delay with your installation and a communication issue on the day which we do apologise for. We will take steps to help ensure that this will be better dealt with in the future.
We hope you continue to be happy and enjoy your new front door and that as a valued customer we can be of service to you again in the future.

Kind regards all the team at 1st scenic Ltd

Rated 5 out of 5 stars

Wow ! What an excellent Company

Wow !! What an excellent, well run Family Company, from start to finish the whole process was above excellent, from Sam to Debbie and
The fast and efficient fitters on the day, nothing was too much trouble,
A big thank you & we are so happy with our lovely new window. 👍👍👍

September 26, 2023
Unprompted review
1st Scenic logo

Reply from 1st Scenic

Thank you for your review, we really appreciate your kind words and we are glad to hear you were happy with the services provided.
The Team at 1st Scenic Ltd.

Rated 5 out of 5 stars

Excellent service

Excellent service. The installation teams were brilliant, tidy, friendly and worked so hard. We could not fault them. Highly recommend

September 22, 2023
Unprompted review
1st Scenic logo

Reply from 1st Scenic

Thank you very much for your review, we appreciate this greatly and are glad to hear you were happy with the service provided.
The Team at 1st Scenic Ltd

Rated 5 out of 5 stars

Excellent customer service

I've been a 1st Scenic customer for 4 years. I had a problem a while ago but since the company has been under new ownership, I have found 1st Scenic to be incredibly customer-focused, quick to respond to my questions, and very fast to turn things around. The team are friendly, professional, and respectful. After fitting my new patio doors, they left the place clean and tidy. Even the after-sales and customer service are very responsive and I felt in safe hands. The price was very reasonable and I'm very happy with the quality. I will always use them for glazing and doors and highly recommend them to everyone looking to replace doors and windows. They genuinely care about their customers and this made the whole experience of dealing with them a joy. I highly recommend them.

July 7, 2023
Unprompted review
1st Scenic logo

Reply from 1st Scenic

Thank you so much for your kind words, it is greatly appreciated to hear you were pleased with the service received and you are happy with your new patio doors. If you do feel as though we could be of service to you in the future please do not hesitate to get in touch.

Thank you from the 1st Scenic team.

Rated 1 out of 5 stars

Have a leaking roof on conservatory…

Have a leaking roof on conservatory roof, company inadequately insured for damage caused. Still fighting against a rude and aggressive staff after 4 years don't touch with a barge pole

December 27, 2020
Unprompted review
1st Scenic logo

Reply from 1st Scenic

Hello, we are sorry to hear you were disappointed with the service provided by 1st Scenic. We have since changed Ownership and do pride ourselves on customer satisfaction.

Rated 5 out of 5 stars

Guttering Soffit & Fascia replaced

All the Guttering, Soffit & Fascia were replaced. The two fitters done a neat & tidy job taking away all the rubbish working through the bad weather.
I would be happy to use them again.

October 21, 2020
Unprompted review
1st Scenic logo

Reply from 1st Scenic

Thank you very much for your review, we appreciate this greatly and are glad to hear you were happy with the works.
The Team at 1st Scenic Ltd

Rated 1 out of 5 stars

The worst company we have ever dealt…

1st Scenic have to be the worst company we have ever dealt with. So many problems with very poor workmanship and errors and unprofessional in so many ways. Certainly not a company we would deal with again or recommend to anyone.

April 7, 2019
Unprompted review
1st Scenic logo

Reply from 1st Scenic

Hello, we are sorry to hear you were disappointed with the service provided by 1st Scenic. We have since changed Ownership and do pride ourselves on customer satisfaction.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look