20i - Web Hosting Reviews 

2,013
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff and responsive support team for patiently solving technical issues and answering questions quickly. People note that the overall hosting service is reliable, making website migrations and daily management exceptionally smooth and stress-free. However, some reviewers were not happy with occasional website downtime and caching problems that severely disrupted their online stores. A few people also felt that assistance could be limited when complex technical challenges unexpectedly affected their production environments. These users experienced frustrating delays and expected better troubleshooting when critical performance issues arose.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising the rapid response times and... See more

Staff

Users describe positive interactions with staff, frequently highlighting the quick response times and helpful... See more

Service

People report positive experiences with service, frequently praising the fantastic support team and quick... See more

Website

Clients share ambiguous opinions on website experiences, with many reviewers praising the fast, reliable... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising the lightning fast and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Terrific company. They always respond quickly, efficiently, and courteously. This applies to sales department (Ben) and technical support (Joshua). They even make good use of AI, which gave a first re... See more

Rated 5 out of 5 stars

Recently had to migrate from our previous developer hosting to 20i due to the developer ceasing trading. There were a couple of issues once I migrated the files and data across which I sort of expecte... See more

Rated 5 out of 5 stars

Our website went down right after launch — not ideal timing! Jake responded quickly, explained exactly what was happening, and had us back online fast. No panic, no waffle, just sorted. This is proper... See more

Rated 5 out of 5 stars

We’ve been with 20i since 2017 and have always found them to be responsive, patient and incredibly helpful. I had a support ticket resolved this morning by Marc B who handled everything perfectl... See more


Company details

  1. Web Hosting Company
  2. also in
  3. Cloud Computing Service
  4. Cloud Storage Service
  5. DNS Provider
  6. Email Service Provider

Information provided by various external sources

20i is changing web hosting. By combining cutting-edge technologies with the expertise of our team, we're able to create a unique hosting platform. Other companies rely on off-the-shelf products: we create our own. That means we can offer fast, efficient support and optimise our software and hardware to our customers' needs. Plus we also don't have to charge you licensing fees! Try us for a month: you'll never go back to a traditional web hosting provider.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,013)

82 reviews in the last 12 months

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reseller

Rated 5 out of 5 stars

Fantastic

Fantastic! I am currently testing 20i reseller platform, using another reseller hosting but after what i am seeing from test site which gets A grade and TTFB of 36ms! and load time of 1,2 seconds! I think i move to 20i! :)

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

Best UK Reseller Hosting

Recently moved all my reseller hosting over to 20i after a poor experience with another UK company. The overall experience has completely blown my last provider out of the water. Reasonable prices, amazing customer support, quick and easy migrations, and site speed (particularly TTFB) has improved enormously. Plus, HostShop makes it super easy to get my customers signed up to my plans, and manage payments. Couldn't be happier with my decision to move to 20i.

June 18, 2021
Unprompted review
Rated 5 out of 5 stars

Astonishingly good

I almost don’t want to tell people about this company, because being a reseller of their services gives me a major edge over my competitors.

I’ve enjoyed outstanding systems, prices and support for the last 3 years. I do hope it stays that way.

The migration tools are genius!

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

Seriously the best web hosting company…

Seriously the best web hosting company - please please please stay this way - dont change your rules of reseller plans like heart internet did. totally love them and transfering all my websites here - and very awesome support - they intend to resolve your ticket, rather than waste time asking generic questions like other hosting companies sometimes do.

April 10, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent! 5 star reseller account

I have been with 20i now for almost 3 years. My initial multi-site migrate from my previous reseller host was pretty smooth, with minimal disruption.

Since then, the service and support have been impeccable! Websites are stable and fast loading and the control panel is extremely user friendly.

The support staff are always friendly, knowledgable, courteous and helpful and have, on quite a few occasions, gone above and beyond to get a problem resolved. My reseller account is great value for money and allows for the smooth running of my small business

Thanks 20i and keep up the good work!

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and stable platform

I have been a 20i customer since they launched I have to say their support is fantastic. Having been a previous reseller with Fasthosts and Heart Internet both providers had never-ending outages. Then treated you like rubbish when you complained despite costing me £1000s in lost revenue. I am glad to say I haven't had a single outage in the several years I have been with them their platform is extremely stable and quick support is top notch.

March 1, 2021
Unprompted review
Rated 5 out of 5 stars

I cannot express how much I love 20i

I cannot express how much I love 20i. After the disaster that was my previous host, everything about 20i is perfect. Always improving their services, stellar support at stellar speeds, and just an all round great company to do business with.

I've got around 50 clients with them, utilising their Reseller Hosting, Managed VPS services and more.

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Support has been fantastic!

Support has been fantastic over the years! 20i.com's reseller platform and VPS offerings are innovative and flexible depending on our needs.

Here's to many more years

February 9, 2021
Unprompted review
Rated 5 out of 5 stars

An exceptional company best by far.......

If you are looking for exceptional support day or night 365 days a year look no further these guys are absolutely brilliant.
This is by far the best hosting provider worldwide, they always go the extra mile and are very professional in everything they do.
I would recommend to anyone whether it is for just one website or as a hosting reseller you cannot go wrong.
My best wishes to everyone at 20i. THANK YOU :)

February 8, 2021
Unprompted review
Rated 5 out of 5 stars

20i are fantastic in every way

20i are fantastic in every way

Unbeatable support, unbeatable platform and unbeatable on price.

The use of the reseller api has allowed our business to white label our hosting offer.

January 22, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing!

Great customer service, very knowledgable and happy to assist with most things! Reseller and VPS are both very good services and easy to re-sell to clients.

December 28, 2020
Unprompted review

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