20i - Web Hosting Reviews 

The 20i support team is extremely fast and knowledgeable. As a Reseller for many years, they have helped with a range of issues and provided great advice...

I also just read a review about Malware that someone posted, and 20i has been great with those issues. Unfortunately, the site owners also need to take responsibility for their own site updates/plugins and core files to ensure this doesn't happen or is managed properly, since the host isn't responsible for managing people's websites.

Title: Tech support is fast, and they actually stay on it
I have used 20i as a reseller for Real Wisconsin Website Design, and the reason I stay is the tech support team. Every time I have opened a ticket they have been on it quickly, followed through, and treated the issue as theirs until it was done. That is rare with a host.
The control panel is solid and the platform does what I need for client sites, but the support department is what earns the excellent rating. Clear replies, no runaround, and a response time I can count on when a client is waiting. I would recommend 20i to anyone who wants hosting backed by people who answer.
Jim Murphy
Real Wisconsin Website Design

Very limited support and a frustrating experience.

I currently have two reseller accounts with 20i, but I feel that they are forcing customers to use certain services or solutions that can end up blocking production services for clients. What’s even more disappointing is that when I raised an issue, the support team didn’t provide any alternative solution or practical workaround.

For a reseller hosting provider, I expected much more flexibility and better support, especially when production services for clients are affected.

I honestly regret subscribing to 20i and am now planning to migrate my accounts and clients to Hostinger.

I have been a 20i Reseller for 5 years, it's an innovative platform that is always evolving, support is top notch and I find the hosting fast and flexable.

I’ve been using 20i for around a year now on their reseller hosting plan, and I genuinely cannot praise their service enough.

Their customer service has been exceptional. On the rare occasions I’ve needed support, they’ve always gone above and beyond to help. Most recently, I needed to migrate more than 50 websites from another UK-based hosting provider. The 20i team didn’t just offer advice, they actually helped me move all of the websites across to their servers and onto my account.

That level of hands-on support is exceptional and, in my experience, very difficult to find elsewhere.

If you’re looking for a 5-star hosting service that combines excellent technical performance, great value for money and outstanding customer support, I highly recommend 20i. You will not be disappointed.

A special shout-out to James S, Tommy, Cory S, Alexis R and Jake E in particular for all their help and support throughout the migrations. Their patience, expertise and willingness to go the extra mile made what could have been a very challenging process so much easier.

Thank you to the whole 20i team!

Joined 20i as a reseller on 22nd June 2026, although I found their reseller a bit complicating at first, the support received was outstanding from the very second I got in touch with them.

Very responsive! which is great!

Thank you to Nathan N, Alexis R, Samuel D and the rest of the support team crew.

Always the best support - I have been a loyal Reseller for over a decade with 20i and I will remain loyal as I have never had an issue with them, plus they have the best support technicians who are so helpful and have always resolved any of my issues.

Been with 20i for a few years and been a "reseller" for many years back in the day since Webfusion,

20i is everything it should be and does exactly what it says on the tin. You pay your reseller fee and there are no nasty surprises or extras and everything you could possibly need is included. I've seen far too many other reseller companies hit you with extra for email addresses or features that should be included. But 20i gives you everything and their control panel is second to none.

Everything works as it should, it's fast, professional, and as a developer it makes life so much easier and I can give my clients a solid reputable hosting package with all the bells and whistles.

Tech support is fast although I've rarely had to use them. But always helpful and things get solved fast.

Can't imagine running my business without 20i to be honest.

Time after time I receive outstanding support when things are a little time consuming and complex. Joshua made going live with a new site extremely easy and along with the rest of the team provide outstanding feedback. I choose these guys years ago based on a friends recommendation and haven’t looked back. Bravo support team – Outstanding Reseller Hosting Service

I've used 20i for a number of years now as a reseller, their support staff are always there to help and replies are quick. The system is very robust, easy to use and packed full of features. I would recommend 20i for any serious agency reselling hosting to their clients.

20i’s customer support is truly outstanding. This is the kind of service you’d normally expect from a bank or insurance company, not a web hosting provider. I doubt many large hosting companies can match this level of responsiveness and expertise.

Technically, the platform stands out clearly compared to traditional cPanel or Plesk-based hosting:

1. Websites are not tied to a single server. Unlike typical cPanel setups where all sites live on one machine, 20i runs on a distributed cluster, making traditional LVE limits largely irrelevant.

2. A built-in CDN is included. Content is usually served from the nearest edge location, improving performance while reducing load on origin servers.

3. Managed WordPress hosting includes a dedicated plugin that allows CDN caching to be controlled directly from the WordPress dashboard.

There are many other strong features, but to keep this review brief, I’ll skip those.

The only real limitation I’ve noticed is that HostShop (their WHMCS alternative) does not yet support one-click upgrades. Aside from this issue, 20i’s reseller hosting platform is powerful and well-designed in almost every aspect.

We recently migrated several client sites to 20i, including Ruby on Rails, Laravel, WordPress and WooCommerce. Some of these systems are technically demanding, and the experience has been very positive.

The 20i platform is solid, but what really stands out is the support. From first-line through to senior engineers, everyone we dealt with was knowledgeable, pragmatic, and genuinely helpful. There’s no default assumption that “it must be the website” — when issues arose, they were approached sensibly and collaboratively.
As with any migration there were a few technical edge cases, but these were handled calmly, clearly, and without any finger-pointing. Cloud services were easy to spin up and worked exactly as expected across Reseller, VPS and Managed Cloud setups.
A hosting company that understands real-world agency use cases and provides actionable support when it matters. Happy to recommend.

I tried out the reseller hosting and found the customer service and the whole platform amazing. The customer service especially was some of the best i've encountered from any company in the last 12 months.
Not quite what I needed for now but will be back and would 100% recommend. Sam T especially helpful.

I have had a reseller account with 20i for a long time and am continually impressed by the high standard of customer care. Today 'William' was brilliant.

Subject: Heartfelt Thanks and Appreciation to 20i Team

Dear 20i Team,

I would like to express my deepest gratitude to 20i for the incredible technological and human support I received during one of the most difficult periods of my life.

A few months ago, after the war in Sudan, I lost everything. I moved abroad and decided to restart my web hosting reseller business. In Sudan, my company was among the very few — only the fourth — to provide such web hosting services. When I discovered 20i, I was immediately impressed by your high-quality services and dedication to excellence. I left my previous UK providers to work with 20i because I firmly believe that delivering excellent service to clients requires first ensuring quality and reliability.

Shortly after starting with 20i, I faced financial difficulties that made it very challenging to continue. When I reached out and shared my situation, I was deeply moved by the human and compassionate response from Jordan G (Sales Team), who extended my reseller account for three months free of charge. This gesture went far beyond business — it touched me personally and showed me that 20i genuinely prioritizes customer care over profit.

I would also like to sincerely thank your support team, who always respond promptly and professionally to every inquiry. Your dedication to service is truly remarkable, and it makes 20i the best hosting company in the world in my eyes.

Finally, I want to extend my heartfelt appreciation to Mr. Tim Brealey, Founder and Director. I wish for my words to reach you, as you have a truly invaluable team. These three months of support may seem small, but to me, they are priceless — a lifeline that restored my hope and determination.

I hope to overcome my current challenges soon and become a reseller who proudly spreads 20i’s services across Sudan and the Middle East, because your company truly deserves recognition and success.

With my deepest respect and gratitude,
Mansoor Hassan Mousa

Great hosting platform for a reseller. Been using 20i since 2021. They have strong support, are ethical and servers are fast and reliable.

Louie R provided great support for our reseller hosting. They are always on had and respond within 30 minutes to any queries. Thank

Without a doubt, not only the best reseller hosting around but also the best technical support. Shout out to Alex S in the support team for going above and beyond to help get a migrated site working.

I recently started a reseller plan with 20i, and I’m very impressed with the quality of their control panels and the ease of use. The support team is extremely helpful and responds quickly to any inquiries or issues. I appreciate their professionalism and commitment to customer service. I highly recommend 20i to anyone looking for reliable hosting and excellent support.

been using 20i for my reseller hosting for a few years now, fast service with exceptional support when needed. recommend to anyone that host multiple sites!