20i - Web Hosting Reviews 

2,013
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff and responsive support team for patiently solving technical issues and answering questions quickly. People note that the overall hosting service is reliable, making website migrations and daily management exceptionally smooth and stress-free. However, some reviewers were not happy with occasional website downtime and caching problems that severely disrupted their online stores. A few people also felt that assistance could be limited when complex technical challenges unexpectedly affected their production environments. These users experienced frustrating delays and expected better troubleshooting when critical performance issues arose.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising the rapid response times and... See more

Staff

Users describe positive interactions with staff, frequently highlighting the quick response times and helpful... See more

Service

People report positive experiences with service, frequently praising the fantastic support team and quick... See more

Website

Clients share ambiguous opinions on website experiences, with many reviewers praising the fast, reliable... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising the lightning fast and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Terrific company. They always respond quickly, efficiently, and courteously. This applies to sales department (Ben) and technical support (Joshua). They even make good use of AI, which gave a first re... See more

Rated 5 out of 5 stars

Recently had to migrate from our previous developer hosting to 20i due to the developer ceasing trading. There were a couple of issues once I migrated the files and data across which I sort of expecte... See more

Rated 5 out of 5 stars

Our website went down right after launch — not ideal timing! Jake responded quickly, explained exactly what was happening, and had us back online fast. No panic, no waffle, just sorted. This is proper... See more

Rated 5 out of 5 stars

We’ve been with 20i since 2017 and have always found them to be responsive, patient and incredibly helpful. I had a support ticket resolved this morning by Marc B who handled everything perfectl... See more


Company details

  1. Web Hosting Company
  2. also in
  3. Cloud Computing Service
  4. Cloud Storage Service
  5. DNS Provider
  6. Email Service Provider

Information provided by various external sources

20i is changing web hosting. By combining cutting-edge technologies with the expertise of our team, we're able to create a unique hosting platform. Other companies rely on off-the-shelf products: we create our own. That means we can offer fast, efficient support and optimise our software and hardware to our customers' needs. Plus we also don't have to charge you licensing fees! Try us for a month: you'll never go back to a traditional web hosting provider.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,013)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
reseller

Rated 5 out of 5 stars

Amazing Customer Service

I am a reseller with 20i and left another reseller provider to be with 20i and it’s the best move I did!

There support is truly amazing, they’re always there to help and guide you and the company itself truly is focused on doing there very best for all their customers!

April 26, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, reliable, helpful.

The migration tools are a huge time saver and let you easily bring over a site including email from another provider

The Reseller package is extremely good: includes a full hosting sales environment that you can customise.

April 20, 2020
Unprompted review
Rated 5 out of 5 stars

One of the best options for re-sellers

I have been a reseller for about three months with 20i, I have had great support and their custom control panel, stackcp. Brings something new to the table to offer my customers while both 20i and myself get the benefits of selling hosting at affordable costs since we don't need to pay for expensive cPanel costs.

All in all 20i has been wonderful to host with; fast, reliable and brilliant support. I would recommend them to any small to medium web hosting resellers!

April 15, 2020
Unprompted review
Rated 5 out of 5 stars

One of the best!

Excellent, reliable and value for money hosting. 3 years ago, I moved my 450+ account from different providers here and I have not looked back since. I would recommend 20i with my eyes closed, to anyone looking for Reseller hosting solutions. Great team, excellent service.

April 7, 2020
Unprompted review
Rated 5 out of 5 stars

20i Reseller Hosting UK

Have been using their Reseller hosting for a few weeks now and I love them. VERY fast servers, VERY fast support and all the features you could ever need - they seem to have very bespoke systems, these guys are not your average cPanel host, much better. Since I have joined they have made three useful enhancements to the service, looks like they add stuff all the time.Give them a try!

EDIT: noticed the person below moaning that he wants to keep his backups in the web space. It's web hosting, not a remote backup service. Also if his site is loading in the time he says it must be coded badly or have slow plugins.

March 26, 2020
Unprompted review
Rated 5 out of 5 stars

Best value and service for Resellers

Just migrated all our client accounts over from Heartinternet and have been very impressed with the first class support service during the migrations. Also enjoying the much simpler Reseller Admin back-end. By offering free SSL, free CDN, 10Gb Mail Boxes, SSL protection for Mail Boxes, free, automated Malware scanning of all files and specially configured WordPress servers, our clients are also enjoying the cost saving we have passed on to them, making changing to 20i a bit of a no-brainer, really. Thoroughly recommend them.

March 24, 2020
Unprompted review
Rated 5 out of 5 stars

These guys are great

These guys are great.

They will do everything for you. Not only are they the best help they also provide the ultimate web machine as reseller.

If I was an organisation I would buy from them their reseller just for the IT freedom it provides.

Top people.

March 16, 2020
Unprompted review
Rated 5 out of 5 stars

Great support and customer service

I've been with 20i for just over a year now with a Reseller account and it was a great decision to move to them. Every now and then I have a technical question, which they're always more than happy to help with.....even though I'm sure some of my questions are pretty silly. Highly recommend!

March 11, 2020
Unprompted review
Rated 5 out of 5 stars

WordPress Optimised Hosting Perfection

The speed of service, reliability, and value for money all deserve 5 stars. I moved circa 50 sites away from another well known host which fell victim to being bought out by one of the largest online providers. They took a notable decline in service, however 20i came to the rescue and provide an amazing platform. Their edge caching, WordPress optimising and competitive reseller package is brilliant.

March 2, 2020
Unprompted review
Rated 5 out of 5 stars

Really pleased with the service, highly recommend

Really been pleased with the service we have received with 20i, especially with how bad things had got with our previous.

The support staff are quick to reply and fix issues and have gone above and beyond to help, even when clients have deleted their emails they have recovered them for us, something our previous host would never have done and help out with things not of their doing or area of coverage.

I can highly recommend them and the Reseller Account we use.

I had previously given 4 stars not due to any lacking on their part but because there is always somewhere for improvement for even the best but after recently had even more excellent service from them going above and beyond I have increased it to 5 stars :)

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

20I - A hosting solution for complex business needs

We have a complex domain and website setup and did a lot
of research before settling on 20I as our future hosting environment.
The reseller setup at 20i is intuitive to learn. It has been stable and has exceeded our expectations.
It has opened up a lot of possibilities for our business to offer additional services to customers.
A particular thank you goes to Tanaka from 20I support, who has been very helpful and proactive.

February 25, 2020
Unprompted review
Rated 5 out of 5 stars

Most Brilliant Hosting Company!

Most Brilliant Hosting Company. They keep on bringing some bunch of new features every month. Replies to most of the tickets comes within 5 minutes & also I appreciate Directors of 20i because they're always ready to hear feedback from the customers directly and they also correct mistakes very soon. They do have an advanced load balancing technology to keep customer's sites 100% online & my site never gone down during the past 1 year journey with them. If you're running a high traffic site or if you are newbie in hosting websites then you should definitely try 20i because they come with StackCP panel instead of Cpanel which is more easy to use. Also if you need to start a Reseller hosting business you need to definitely try 20i, A Truly Unlimited Reseller Hosting Platform.

February 9, 2020
Unprompted review
Rated 5 out of 5 stars

The best hosting company

I've tried several hosting companies over the last few years and no one comes close to 20i. Not only is their platform really easy to use, their customer service is fantastic, really fast and always go above and beyond to help you solve any issue. I could not recommend this company more if you are looking for hosting (particularly reseller hosting).

Special mention to Ben, Andrew & Dominic in customer services.

February 5, 2020
Unprompted review
Rated 5 out of 5 stars

A Support Desk that REALLY knows its onions!!

On the several occasions when I have needed a swift support response as I have come across minor issues while creating my reseller business, the response from 20i has been unfailingly swift; on point; literate; accurate - and last but not least - has solved my problems!!

A refreshing change from most of the other 3rd party farmed out non-UK based support desks that I usually have to deal with.

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

The best hosting provider we have come across to date!

I thought my old UK hosting provider couldn't be beaten but after they raised our fees by over £400 per year on top of what we were already paying, we were forced to look elsewhere... which turned out to be a godsend!!!

Since switching to 20i, we have been able to take our reseller services to the next level with their Host Shop service. On top of this, their service is outstanding and nothing seems to ever be too much bother for the support team.

Both myself and my business partner could not be happier with 20i and hope to be sticking with them for many years to come

January 22, 2020
Unprompted review
Rated 5 out of 5 stars

Second to None

Great hosting, amazing reseller features, never any downtime and support is second to none. Would definitely recommend.

December 20, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look