20i - Web Hosting Reviews 

2,013
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff and responsive support team for patiently solving technical issues and answering questions quickly. People note that the overall hosting service is reliable, making website migrations and daily management exceptionally smooth and stress-free. However, some reviewers were not happy with occasional website downtime and caching problems that severely disrupted their online stores. A few people also felt that assistance could be limited when complex technical challenges unexpectedly affected their production environments. These users experienced frustrating delays and expected better troubleshooting when critical performance issues arose.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising the rapid response times and... See more

Staff

Users describe positive interactions with staff, frequently highlighting the quick response times and helpful... See more

Service

People report positive experiences with service, frequently praising the fantastic support team and quick... See more

Website

Clients share ambiguous opinions on website experiences, with many reviewers praising the fast, reliable... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising the lightning fast and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Terrific company. They always respond quickly, efficiently, and courteously. This applies to sales department (Ben) and technical support (Joshua). They even make good use of AI, which gave a first re... See more

Rated 5 out of 5 stars

Recently had to migrate from our previous developer hosting to 20i due to the developer ceasing trading. There were a couple of issues once I migrated the files and data across which I sort of expecte... See more

Rated 5 out of 5 stars

Our website went down right after launch — not ideal timing! Jake responded quickly, explained exactly what was happening, and had us back online fast. No panic, no waffle, just sorted. This is proper... See more

Rated 5 out of 5 stars

We’ve been with 20i since 2017 and have always found them to be responsive, patient and incredibly helpful. I had a support ticket resolved this morning by Marc B who handled everything perfectl... See more


Company details

  1. Web Hosting Company
  2. also in
  3. Cloud Computing Service
  4. Cloud Storage Service
  5. DNS Provider
  6. Email Service Provider

Information provided by various external sources

20i is changing web hosting. By combining cutting-edge technologies with the expertise of our team, we're able to create a unique hosting platform. Other companies rely on off-the-shelf products: we create our own. That means we can offer fast, efficient support and optimise our software and hardware to our customers' needs. Plus we also don't have to charge you licensing fees! Try us for a month: you'll never go back to a traditional web hosting provider.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,013)

82 reviews in the last 12 months

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reseller

Rated 5 out of 5 stars

Excellent Service

Excellent Service
What more can I add to the already excellent 5 star rating. I moved all my domains to this company from Heart Internet and have not looked back.
If you are looking for a reseller package, look no further.

December 18, 2019
Unprompted review
Rated 5 out of 5 stars

Best reseller hosts - bar none

Been with these guys for nearly a year - they are brilliant. Today we ran into a serious issue on a WP site (nothing to do with 20i) and we were stumped to understand what the problem was.

Asked 20i support if they could shed light on it - to which they simply asked for a few .sql bits of info and 30 minutes later all sorted.

Brilliant service.

October 16, 2019
Unprompted review
Rated 5 out of 5 stars

This is a fantastic server company with…

This is a fantastic server company with tremeandous attention to client satisfaction. I have used several others but none match 20i.com.

Product devellopment is constant an support for the reseller is a standard I have never experienced before.

Forth Hosting give 20i a Big High 5

Doreen

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic and speedy support

Fantastic and speedy support, also the fastest and best for price in terms of resellers. Not one other host I have come across offers anything similar. This really is the only unlimited reseller plan, which actually works and is fast, available. Hugely recommend these guys.

October 11, 2019
Unprompted review
Rated 5 out of 5 stars

20i - They know how to do hosting!

Forget what you know about being a reseller, forget what your used to with your current hosts, forget the limitations, the downtime, the non automonous backend... Only one thing to remember, transfer over to 20i, They are more professional, more cost effective, have a brilliant backend, offer you more for your money, speaking of money, you'll pay a lot (LOT) less too.

So glad i made the change from heartinternet, these guys have it sussed. Brilliant, Superb, Fabulous.

Well done 20i

September 24, 2019
Unprompted review
Rated 5 out of 5 stars

Fast, Friendly Support

I've used 20i services as a reseller for over a year now, the support team are fast, friendly and super helpful!

They've never once told me they can't help, or made me feel incapable of doing my job. Huge respect to them as I know its not an easy job to do - I see the same names on the support desk still so they clearly enjoy where they work which speaks volumes to me!

September 16, 2019
Unprompted review
Rated 5 out of 5 stars

Head and Shoulders above the rest....

Just bought a new reseller package from 20i... The service from these guys is extremely good, very fast, very polite and sooooooo much better than the other reseller packages I have from other providers, so much so that I will be moving all my hosting from my current providers to 20i.

September 5, 2019
Unprompted review
Rated 5 out of 5 stars

outstanding support

I moved my reseller account from Heart Internet to 20i several years ago now because I wasn’t happy with the derive I was getting from Heart and it was the best decision I ever made, the support is 2nd to none, the team will go out of their way to help resolve any issues, I really can’t rate them high enough.

August 21, 2019
Unprompted review
Rated 5 out of 5 stars

Probably the best Website Host out there.

I've been using 20i on and off for a while now for domains, and finally chose to move my company over to them for website hosting. Firstly their customer service is second to none, rapid responses across the clock and exceptionally helpful.

Their custom created web panel is intuitive and easy to use, whilst containing features missing off key competitors such as SSH tools and backups.

To conclude, I think this is the last move for website hosting I will never need to make, and can't wait to get more customers on board for my company so I can move to the reseller hosting.

Keep up the good work 20i!

August 19, 2019
Unprompted review
Rated 5 out of 5 stars

Great support. Easy migration. Excellent UX and UI.

Been with 20i for a short time after migrating from Heart Internet. The support is just as good as Heart Internet but the major upside has been the Reseller User Interface is excellent. Really user friendly and fast loading. I'd recommend them to anybody looking to migrate (the process is surprisingly simple!) or setting up a new account.

August 15, 2019
Unprompted review
Rated 5 out of 5 stars

20i, easily the best hosting you can find.

20i, easily the best hosting you can find.

As a web developer, I already have accounts with many of the big names in hosting, I've slowly migrated most my sites to 20i because they excel in everyway, speed, resources, ease of use, features and more importantly support.

I signed up in early 2017 when there was only 9 reviews here on TrustPilot, I took the plunge buying a reseller account and have never looked back, and unlike all other hosting packages never considered leaving.

July 28, 2019
Unprompted review
Rated 5 out of 5 stars

Happy reseller

I moved all my client reseller hosting to 20i last year and I'm really happy I did. The interface is intuitive, there's more white-label work I could do, but I'm happy for clients to know it's 20i that's supporting them. Whenever I have an issue the customer support is great, really efficient, friendly and human!

July 11, 2019
Unprompted review
Rated 5 out of 5 stars

Very helpful and responsive…

Very helpful and responsive support/staff.The site is easy to use with a ton of helpful links and guides. I would highly recommend.

The reseller services are also worth mentioning as it’s billed as unlimited and to their credit it seems to be the case - with a lot of hosting companies labelling packages “unlimited”, a few hundred accounts later and your bill suddenly’s increased.

June 27, 2019
Unprompted review
Rated 5 out of 5 stars

20i Have been phenomenal so far

20i Have been phenomenal so far. Support has been quick, helpful and detailed. The platform itself is extremely clean and easy to use. The reseller tools are great and user friendly enough, even for beginners.

Couldn't recommend them enough

June 20, 2019
Unprompted review

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