247 Airport TaxisReviews 

If I could rate with zero stars I would.

Despite booking weeks in advance and confirming via a call to this company 24 hours before we were due to be picked up - the car didn’t arrive. They didn’t even let us know it wasn’t coming. I would not recommend this company.

Booked taxi they confirmed night before payment cash on day.
Did not turn up , when cased said i had not pre-paid
This was never asked for
as a result missed flights had to rearrange at an an extra cost plus a nights accommodation

will never use

Incredible lack of customer service. Left stranded at Luton airport at 3am. Awful awful awful service.
It’s a shame as the driver on the way to the airport had been really helpful. But that was on a Saturday afternoon. They are clearly poorly named as when we needed the service to run smoothly in the middle of the night it was non existent. When chasing on phone the guy who claimed to be Sam was clearly half asleep. No taxi ever arrived, no follow up, have yet to hear from them with an apology. We ended up hailing an airport taxi and the cost was no different and the service excellent. In my opinion this outfit is clearly not professional and would seem to be named so that they are confused with similar named companies who probably do give good service. I say avoid at all costs.

Horrendous service - do not use. They accepted a booking for airport transfer that they could not deliver, and did not tell us until after our flight was due to depart. This left us no time to find an alternative. It caused us a long and troublesome journey with two tired children. Appalling service from dreadful company - do not use. This happened 28th Oct 23, flight due to terminal 5 6pm

I'm very pleased with the service being provided

I would say they have nicest drivers in luton right now. I was truly amazed with their driver’s behaviour he came down few blocks to pick us up which rarely happens in taxi firms. Five stars

Deserve the appreciation. Nice to see they are making a solid name of themselves in Luton and surroundings.

Don’t normally post reviews, but their driver’s smile convinced me to put it anyway. I was really surprise how calm and cool he was. Recommended 100%

Was searching for airport transfers in luton and got to know them, I called the office and booked my journey over the call. The operator gave me an additional 10% discount as well.

They offer the quality services against cheap prices which is rare to see in London. Recommended

Booked a private pickup from London to Heathrow with 247 Airport Transfers via Airport Taxi Transfer due to the rail strikes, paid in advance at £86 to ensure I could get to the airport in time for my fight. Was a 7am pickup, and I was assigned 247 Airport Transfers to pick me up then. On the day, it got to 7:15 and no sign of a driver, and no contact from the company...

I called them directly, they put me on hold for a few minutes, then told me the driver had "been in a small accident, and was on his way to the police station, so they'll be cancelling & refunding the ride" - Zero interest in the fact that I was trying to get to the airport, complete disinterest in helping. I told them I urgently needed the ride I had booked and paid for, so they put me on hold for 10 minutes whilst they looked at options... After the hold, I was told they had "called other drivers, and called Uber, and nothing available so they're calling and refunding".. Ridiculous, and doesn't even make sense (you don't "call" Uber).

Eventually booked myself an Uber which arrived super quickly on the first try, and cost me £30 less than booking this company. The Uber driver was an ex-Cabbie who told me the "driver had a small accident" excuse is the go-to for dispatchers when they've overbooked, or want to keep cars local instead of doing airport trips, because they know people can't argue it - Which is a shocking way to operate.

Contacted the agent I used to book, who reached out to 247 Airport Transfer to investigate, and got no response or evidence to support their claim of the driver being in an accident, so was a clear lie because they didn't want to do the ride.

Trust me, not worth it - Just use a reliable option like Uber where you can track the car in real-time, this company has no communication, and a complete disinterest in how they impact their customers... They know that if they don't fulfil the ride, they just refund and it's no harm done for them, but don't care how that negatively affects the people who book with them.

On arriving at the airport at 12:30am our taxi was nowhere to be seen. We called them and supposedly the taxi had stopped on the motorway and wouldn’t re-start. Infuriating that they didn’t leave a message telling us and just a missed call whilst at passport control and unable to answer. They would only provide a refund and not the difference for an expensive taxi from the rank at the airport. Rude on the phone and expensive in the end.

Ops sorry ;)

We booked and paid online. Then we were phoned and asked for more money(they said a web mistake) we paid amount. Taxi turned up and we were loaded up ready to leave when I was called by the company and aggressively spoken to. The boss was demanding more money or the driver wouldn’t take us to our flight. We did not pay the extra and they did not take us to the airport - despite already having been paid. They did NOT issue a refund when requested.

arrived on time , me and my baby had a good and safe drive ,cleaned car and good price as well

Good price , the driver was very polite and good comunication

Excellent customer service and communication as our flight was delayed arriving and they kept in communication with me while also delayed at passport control. We rebooked for our return journey to the airport. Happy to recommend and well priced compared with some other transfer companies.

This company is the one I always use when travelling to the UK. Very efficient and friendly service. Highly recommended.

Too good - I had done last minute booking so i was worry but driver reached on time & was too coperative.
Most important wait atleast for an hour as flight got delayed.
Thanks to 247 airport taxis

Booked them last night when other firm canceled our job just before the pick up time. Spoke to the gentleman on the phone that he should make sure the taxi will be there he said you will see it by yourself. I would say perfect firm for airport runs.

I paid £68 for an airport transfer from my home and received an email booking confirmation (which I have double checked). The booking included two car seats for my 3 and 4 year old children. Then the taxi never turned up, and they didn’t answer their phone - it just went to voicemail every time I called. As a result me and my family very nearly missed our flight and had to pay a great deal more for last minute airport parking.
I have emailed them asking for a refund but am yet to hear from them - still no phone call and no email.
Needless to say I won’t be using them again.

Punctual, polite and friendly. Plus a very clean car. Would recommend and use again.

Great service!
Safe drive, very friendly and helpful driver!