247 Home Rescue Reviews 

On 17/11/25 I took out a policy with the above company covering Annual Boiler,  Service Boiler , Breakdown Central Heating System, Drainage Eligible For 2 Year Price Fix, Home Electrics Home Security, Pest Control and Plumbing paying £25.06 per month.  In April 2026 I called and arranged for an appointment to carry out the boiler service and was given an appointment for 01/05/26.  When the engineer attended we found out that the gas meter was not working and he informed me that he cannot complete the service if the gas meter is not working.  He informed me that he will have to arrange for another visit to service the boiler.

Since then I have not heard anything and yesterday I tried to call but the call was not answered but today they called me back and I proceeded to request for the boiler service.  I was informed that the service was completed even though I was not given any documentation and that if they send another engineer I have to pay. They were acknowledging that the service was not completed at the same time saying it was completed and it was a very confusing discussion.  They even said they can now send me documentation that it was completed!  Eventually I asked them to cancel the service and that is when I was told that I have to pay £84 for the completed boiler service because the engineer attended!  But I have been paying since November 2025 how can I then pay as if I did not have a policy.

I have paid out of duress but I feel this is so unfair and unacceptable

Lovely professional engineer. On time would highly recommend

Good service on our boiler, quick and efficient service

The engineer, Liam was extremely thorough with the service. Excellent manner,very respectful.
Carried out detailed inspection.
Thank you
Alex

Professional service

Excellent until had to make claim term and condition came into it 😂
Boiler working : 15/07/25: Engineer safety check / service
Return from Holidays no hot water no heating I have a heart condition 🤔🤔🤔
2nd Engineer : 19/09/25 : PCB failure no issue identified by first engineer
Long story : £160 to the Valiant engineer who has serviced twice still working
You have to prove that the first engineer interfere with it ££££
Live and learn ...
If you have a boiler which is 13 years old get a local reliable plumber to deal with it
I do not recommend this company
Claim free service you have to pay £95 excess ..
Please for your peace of mind do not use this company
Have a good day

Found a great quote for boiler cover & home insurance with 24/7. It appears to be fully comprehensive covering the boiler, central heating & other home utilities. Includes a boiler service too. So I have switched from British Gas. I can’t review what the actual service is like yet but the agent was very good explaining everything about the process & cover.

I was able to speak with someone who clarified all my concerns.

The Engineer-arrived within the time scale ringing to say he was 20 minutes away. He was very polite and explained about a minor fault with our gas meter which is problem for our gas supplier to resolve.A good service.

Easy process

Haven't used the company's services yet but parson I spoke to to arrange cover was very patient and helpful

The lad who handled my insurance setup was pleasant helpful and efficient

The engineer was polite and professional in his dealings with me.
He gave advice on the boiler and future maintenance tips.

Great service guy did a great job fast

The engineer, Hassan,was polite, efficient and quick. The service went very well and was soon completed. Very Happy.

Excellent very good brilliant service would recommend to others

Just renegotiate a new yearly cover for my home heating I must say another well done 24/7 for giving me a great offer again excellent servicing my boiler & heating many thanks 😊