247 Staywarm heating engineer Juan Roberts came yesterday and fitted a new Ideal Logic Combi 30cwt boiler. He worked non-stop, disposing the old 16-year old boiler, just drank 2 cups of coffee, leavi... See more
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The installation of the boiler was carried out swiftly and without any fuss. I pointed to the installer that the system might need flushing but he showed me the clear water and said didnot need flush... See more
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Everyone from 24/7 made the work that needed to be done so much easier than I thought, from telephone conversations , workers carrying out the the jobs etc. The job was carried out with not only respe... See more
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Want to thank Aaron Hayworth, national contracts manager, for being true to his word and helping me out of a very difficult situation with my tenants and agency. He truly understands customer service,... See more
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Company details
Written by the company
Boiler Installation Made Simple Enjoy stress-free heating with a brand new boiler, affordable monthly repayments, and 0% finance available. With our StayWarm Plan, you’ll get a 10-year Heating & Hot Water Promise, complete with annual boiler servicing for total peace of mind. The installation will include a brand new energy efficient boiler, affordable repayment options and next day installation is also available subject to site survey.
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United Kingdom
- 247staywarm.co.uk
4.7
Excellent
873 reviews
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Very quick service
Very quick service. Great on the phone. Engineer was great, couldnt of asked for more.
June 27, 2026
Reply from 247 Staywarm
Thank you for your fantastic review! We're delighted to hear you were happy with our quick service, found our team helpful on the phone, and that our engineer exceeded your expectations. Your feedback means a lot to us, and we look forward to helping you again whenever you need us.
Kind regards,
247 Staywarm
Reply from 247 Staywarm
Thank you for your wonderful feedback! We're so pleased to hear you found our service prompt and our team friendly and helpful. Your kind words are greatly appreciated, and we look forward to assisting you again in the future.
Kind regards,
247 Staywarm
Reply from 247 Staywarm
Thank you for your kind review! We're delighted to hear you were happy with the service and that our engineer made such a positive impression. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
247 Staywarm
Excellent Service
June 29, 2026
Reply from 247 Staywarm
Thank you for your wonderful feedback! We're so pleased to hear you received excellent service. Your support means a lot to us, and we look forward to serving you again in the future.
Kind regards,
247 Staywarm
Satisfactory professional punctual efficient
I was happy with the service provided on the day promised
July 10, 2026
Reply from 247 Staywarm
Thank you for your kind review! We're delighted to hear you were happy with the service and that everything was completed as promised. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
247 Staywarm
new boiler install
I had a new boiler installed by Juan. He did a great job. My previous boiler was not fitted correctly so Juan fixed the issues, installed my new boiler correctly and ensured everything was cleared away and working properly before he left. No issues with it so far.
July 10, 2026
Reply from 247 Staywarm
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Juan provided such a high standard of service and was able to correct the issues with your previous installation while fitting your new boiler properly.
It's great to know everything was left tidy and working perfectly, and that you're happy with your new boiler. We'll be sure to pass your kind comments on to Juan—they'll mean a lot to him.
Thank you for choosing us, and if you ever need anything in the future, we're always here to help.
Kind regards,
247 Staywarm
Excellent service received
Excellent service received. From ordering a new boiler to it being installed was just 4 days. The engineers were very friendly, professional and very efficient. They completed the installation within four hours. They left everything very clean and tidy. Before they left they kindly explained how everything worked making sure that I understood. I can only recommend 24/7 for their excellent service.
July 9, 2026
Reply from 247 Staywarm
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that you were pleased with the entire process, from ordering your new boiler to the installation.
It's great to know our engineers were friendly, professional, and efficient, and that they took the time to explain everything clearly before leaving. We always aim to provide a smooth, hassle-free service while treating every home with care and respect.
Your recommendation means a great deal to all of us. Thank you for choosing 24/7, and if you ever need us in the future, we're always here to help.
Kind regards,
247 Staywarm
quick and experienced service
I had a new boiler installed on the Monday. Tuesday I started to experience the same problem as I was having with the old boiler.
Liam, your engineer came on Wednesday morning and quickly diagnosed the problem and resolved it.
July 1, 2026
Reply from 247 Staywarm
Thank you for taking the time to leave us a review. We're sorry to hear you experienced an issue so soon after your new boiler was installed, but we're pleased Liam was able to attend promptly, quickly identify the cause, and get everything resolved for you.
We'll be sure to pass your kind comments on to Liam. Thank you for choosing us, and if you ever need any further assistance, we're always here to help.
Kind regards,
247 Staywarm
Service 2nd to none
I will be honest. I initially did have issues with 24 7 but they did come through for us in the end. They were swift to deal with this particular issue. The first problem was to do with my plan. However when my boiler broke down they came up with an affordable idea that suited my needs.
The lad that installed it was fabulous. He was polite, he cleaned up after himself, and made a great job of it.
The customer service at Burnley was amazing. I wish I could remember their names. I thank you most sincerely 🙏 my husband is disabled and you certainly helped us.. thank you again
Mrs Mary Collins
July 6, 2026
Reply from 247 Staywarm
Thank you for taking the time to share your experience and for your honest feedback. We really appreciate it.
We're sorry to hear there were some initial issues with your plan, but we're so pleased we were able to resolve everything and find an affordable solution that met your needs when your boiler broke down.
It's wonderful to hear that your installer provided such excellent service, working professionally, leaving everything clean and tidy, and doing a great job. We're also delighted that our Burnley customer service team made such a positive impression. Although you can't remember their names, we'll make sure your kind words are shared with the whole team—they'll be delighted to know they made a difference.
We're especially pleased that we could help make things a little easier for you and your husband during what can be a stressful time. Thank you for placing your trust in 247 Staywarm, and we look forward to continuing to support you in the future.
Kind regards,
247 Staywarm
247 Staywarm are absolutely fantastic…
247 Staywarm are absolutely fantastic and I couldn't recommend them enough! We took out boiler cover with 247 when another provider let us down. We hoped to never need it, but during May 2026 we experienced a small leak with our boiler. I booked an appointment with 247 and they made an appointment to suit me. I moved this appointment twice and they still accommodated me without any issue. A quick side note; their call center staff are fantastic. Based in Burnley, they are extremely quick to answer and I never had to fight to get through to someone. Always polite and helpful and eager to help. So, our engineer arrived; Carl was incredible. He was polite, professional and personable. Incredibly knowledgeable and able to explain the situation with our aging boiler. He conducted an extensive service of our boiler and I couldn't be happier.
Our boiler was getting on in years and I wanted to have it replaced. Carl gave his opinion and helped me make an informed decision. There was no pressure or sales tactics, just an honest guy doing a great job.
So I booked in for a new boiler with 247, and once again I didnt make things easy for them; rearranging the appointment date twice and they still accommodated me fantastically. Organised around my work schedule for a suitable time and date. The engineers that fitted the boiler did a brilliant job and got us up and running in around 5-6 hours. They flushed the system and provided a new wireless thermostat controller. It looks fantastic and has worked seamlessly. I received a follow up courtesy call from the team in Burnley checking everything was OK the next working day.
Overall im very happy with the service we've received and can safely say 247 Staywarm have a customer for life. Their pricing was much more affordable than their competitors and their service is miles ahead. As I say, we used a couple of competing companies over the years and they were difficult, and oftentimes pretty unhelpful when attending our aging boiler.
Our experience from start to finish has been wonderful. The entire team deserve praise for making a potentially stressful situation a breeze. From the call center staff to the engineers, absolutely brilliant.
July 6, 2026
Reply from 247 Staywarm
Thank you so much for taking the time to leave such a detailed and thoughtful review. We're absolutely delighted to hear about your positive experience with 247 Staywarm.
It's fantastic to know that our Burnley customer service team made arranging your appointments as easy as possible, even with the changes, and we'll be sure to pass on your kind words to them. We're especially pleased to hear that Carl provided honest, knowledgeable advice and helped you make the right decision for your home without any pressure. We'll also share your lovely feedback with our installation engineers, who will be delighted to know you're happy with your new boiler and thermostat.
Providing reliable service, clear advice, and great customer care from the first phone call through to installation and aftercare is exactly what we strive for, so it's incredibly rewarding to know we've achieved that for you.
Thank you again for choosing 247 Staywarm and for trusting us with your boiler cover and replacement. Your recommendation means a great deal to the whole team, and we look forward to looking after your heating for many years to come
Kind regards,
247 Staywarm
Happy customer
I have been with this company for eight years, and throughout that time they have always been helpful, professional, and willing to assist whenever needed. They provide excellent customer service, are reliable, and offer great value for money. I would happily recommend them to anyone looking for a dependable company.
July 6, 2026
Reply from 247 Staywarm
Thank you so much for your kind words and for your loyalty over the past eight years. We truly appreciate your continued trust and support. It's wonderful to hear that you've consistently found our team helpful, professional, and reliable. Providing excellent customer service and great value is what we strive for every day. Thank you for your recommendation—we look forward to continuing to support you for many more years to come!
Kind regards,
247 Staywarm
The engineers that came to fit my new…
The engineers that came to fit my new boiler were outstanding. They were polite and thoughtful as well as being very professional. When an unexpected problem arose with the existing pipe work, they stayed and sorted it out. I am extremely happy with the service and boiler
June 8, 2026
Reply from 247 Staywarm
Thank you for your fantastic review! We're so pleased to hear you're happy with your new boiler and the service from our engineers. We'll be sure to pass on your kind words to the team. Thank you for choosing us!
Kind regards,
247 Staywarm
Great Service
Helpful, professional staff and service. Work completed as planned for boiler installation, friendly engineer, no mess afterwards. Very satisfied customer.
July 1, 2026
Reply from 247 Staywarm
Thank you for taking the time to leave such a lovely review! We're delighted to hear that you found our team helpful and professional, and that your boiler installation was completed as planned. It's great to know our engineer was friendly, left everything clean and tidy, and made the whole experience a positive one. Your satisfaction means a great deal to us. Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
247 Staywarm
After having been told by the engineer…
After having been told by the engineer my boiler is finished after a good 19 years of service, I got a new A rated boiler replaced and fitted after 3 days. With a 10 year guarantee , I think it's a great price. The customer service is great too, informing me of updates and additional work needed to be done.Thank you for the quick and efficient response from 247 Stay warm.
May 28, 2026
Reply from 247 Staywarm
Thank you so much for taking the time to leave such a wonderful review! We're delighted we could get your new A-rated boiler installed so quickly and that you're happy with both the service and the 10-year guarantee. Keeping our customers informed every step of the way is important to us, so we're pleased you appreciated the updates throughout the installation. Thank you for choosing 247 Stay Warm—we're always here if you need us. Stay warm and enjoy your new boiler!
Kind regards,
247 Staywarm
Good customer service
Good customer service. Swift turnaround. Experienced engineer, who left place tidy. Good communication throughout. Very happy with received service. Highly recommend the company and staff.
June 12, 2026
Reply from 247 Staywarm
Thank you for your wonderful review! We're delighted to hear you were happy with our customer service, communication, and the work carried out by our engineer. We really appreciate your recommendation and thank you for choosing us.
Kind regards,
247 Staywarm
Reply from 247 Staywarm
Thank you for your great review! We're pleased to hear you found our service professional and efficient. We really appreciate your feedback and thank you for choosing us.
Kind regards,
247 Staywarm
Boiler Installation
I had my old system boiler replaced with a Combi boiler.
I can say that everything went like clockwork, from the moment I agreed with the deal offered to the job completion.
Both Customer service and Technical services where very helpful and concise regarding the all procedure.
The Engineer that made the installation was considerate and polite, left the place clean and explained the functioning and controls of the Boiler when the job was done.
June 24, 2026
Reply from 247 Staywarm
Thank you for your fantastic review! We're so pleased to hear everything went smoothly from start to finish and that our team provided helpful service throughout. We'll be sure to pass your kind words on to the engineer. Thank you for choosing us, and we hope you enjoy your new combi boiler!
Kind regards,
247 Staywarm
What you need to know
The actual service, speed, quality and efficiency was great - but the number of telephone calls and messages after to try and get feedback was edging towards harassment!!
June 29, 2026
Reply from 247 Staywarm
Thank you for your feedback. We're delighted to hear that you were pleased with the quality, speed, and efficiency of our service.
We do, however, appreciate your comments regarding our follow-up calls and messages. We always aim to gather valuable customer feedback to help us improve, but we certainly never want our communication to feel excessive. Your feedback has been noted, and we'll review our follow-up process to ensure we strike a better balance in future.
Kind regards,
247 Staywarm
Reply from 247 Staywarm
Thank you for your fantastic review! We're delighted to hear that you found our service quick and efficient, and that our team left everything clean and tidy. It's especially lovely to know you enjoyed dealing with our staff. We really appreciate your kind words and your support. Thanks again for choosing us!
Kind regards,
247 Staywarm
Great service and options to spread the…
Great service and options to spread the cost which I am not used to doing but in this case with a sudden broken boiler a no interest loan and a quick call out professional service which doesn’t try to over sell was really helpful!
June 25, 2026
Reply from 247 Staywarm
Thank you for taking the time to leave such a thoughtful review! We're so pleased we could help during the stress of an unexpected boiler breakdown. It's great to hear that our interest-free finance option made things easier and that you appreciated our prompt, professional service and honest approach. We believe in providing the right solution without any unnecessary sales pressure, so your feedback means a lot. Thank you for choosing us, and we're here if you ever need us again.
Kind regards,
247 Staywarm
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