24Bottles Reviews 14,315

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Great bottle, sturdy and keeps my water cool. No metallic taste which I love. And it’s super healthy being stainless steel. Customer care was 10/10. Delivery super fast. I will definitely be buying mo... See more

Rated 3 out of 5 stars

I was hit with expensive charges from FedEx. With that taken into consideration, it's really not worth the price and I would probably return it if I could. If you're shopping from the UK, I would abso... See more

Rated 5 out of 5 stars

I absolutely love 24Bottles products. I buy them for myself, my kids, and also as gifts for friends and business partners. The wide variety of designs means there’s something for everyone, and it mak... See more

Rated 5 out of 5 stars

Exceptionally quality, beautiful and practical products. Order and delivery extraordinarily profesional and fast. Products very carefully packed in quality box. Everything is praisworthy. It was my f... See more

Company details

  1. Fashion Accessories Store
  2. e-Commerce Service
  3. Kitchen Supply Store
  4. Outdoor Sports Store

Written by the company

24Bottles® is the Italian design brand born in 2013 with the aim of reducing the impact of disposable plastic bottles on the planet and our lives. Our focus is to combine form and function in order to offer uniquely lightweight collections of bottles, coordinated accessories and smart solutions, so as to foster a more sustainable and comfortable lifestyle, while keeping personal style in check.

LIFETIME WARRANTY

Written by the company

Timeless design lasts for life: it's a PROMISE.
We offer a lifetime warranty on every single product we design. And remember, our water bottle isn't just a product, it's a promise: the promise of endless hydration, non-stop adventure, and customer service that will make you feel like a rock star. So, get ready to say goodbye to water bottles that don't keep their promises and say hello to your new adventure companion. Because once you try our water bottle, you'll never want to go back. And with our lifetime guarantee, you'll never have to.

Worldwide Standard Free Shipping from 49€

Buy a Clima Bottle, an Urban Bottle and get Worldwide Free Shipping

Buy a Clima Bottle, an Urban Bottle and get Worldwide Free Shipping
Order for your friends and family, make gifts and be part of the 24Bottles® community: don't look for just good products, choose your heroes, and you'll never need anything else. Enter 24LAB: select colours, accessories and engraving, receive your fully customised 24Bottles and bring it on all your adventures. Now the 24Bottles® range includes also the Lunch Box and Snack Box collections, for a lunch break with an unmistakable style.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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1-star

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Rated 1 out of 5 stars

No response whatsoever to a defect repor

I ordered two Travel Tumblers (600 ml). One of them arrived with a broken lid. I reported this and requested a solution via the 24Bottles portal. That was a month ago. I even sent a reminder. Still no response at all. Do not order from them.

September 2, 2025
24Bottles logo

Reply from 24Bottles

Hello,

We are sorry to hear about your experience, and we apologise for the delay in providing assistance.

I would like to reassure you that our Support Team has just emailed you to proceed with the replacement of the damaged item.

We look forward to hearing from you.

Best regards,
24Bottles Trustpilot Team

Rated 1 out of 5 stars

No response

At first I was very happy with my bottle as it stays warm for a long time and it has a beautiful design.
Unfortunately the lid broke (while it was not that old, even the sticker on the bottem was still on there) and I emailed them about it.. 2-3 times and I havent heard anything from them so far.
Quite sad as I liked the bottle very much at first, but I cannot use it anymore.

October 28, 2025
Unprompted review
24Bottles logo

Reply from 24Bottles

Hello,

We sincerely apologize for the delay in handling your request.

Please rest assured that our Support Team has just reached out to you via email to assist you further and help identify the most suitable solution.

We look forward to hearing from you and remain at your disposal for any additional support.

Best regards,
24Bottles Trustpilot Team

Rated 5 out of 5 stars

Great light weight, all metal bottle

I was looking to replace my bottled water and insulated bottles with plastic spouts. 24bottles is the one! I have the habit to thouroughly scrub and rinse my bottles with very hot water after each use, and I often worry plastic will leach into my water, so I frequently replace my bottles. I only use this for water, but it has no metal or weird smell at all even with just plain water. The silicone ring is a little hard to dig out, but there are no hard-to-get-into crevices. The 500ml is more lightweight than I thought, and carrying it is just like carrying a standard plastic bottled water. I'm very impressed with the quality of this bottle. Will definitely repurchase in the future.

October 3, 2025
Rated 1 out of 5 stars

Received a bottle with a bad quality…

Received a bottle with a bad quality printing, asked the next day to return it and to send me a new one. Didn't receive any response. Tried to reach out like 10 times, on their website, by email, ... it's been a month now. Still nothing.

October 1, 2025
Unprompted review
24Bottles logo

Reply from 24Bottles

Hello,

We are sorry to hear about your experience and the delay.

Please rest assured that our Support Team has just emailed you to offer assistance.

Thank you for your understanding and patience.

Best regards,
24Bottles Trustpilot Team

Rated 5 out of 5 stars

I just love all my 24 bottles.

I just love all my 24 bottles.
The collors are great. The quality is the best.
The water stays cold and I bring my bottle with me every where.
The bottles are super as gifts.

October 1, 2025
Rated 5 out of 5 stars

Superb!!!

Lovely bottles, great design, brilliant hot drink lids. Really happy - keeps my coffee warm for hours. Like them so much I've bought two. I consider this make a really lucky find! ❤️

September 30, 2025
Rated 5 out of 5 stars

Grazie ;-)

Finally I got all of my ordered product and I'm very happy with all of it. Grazie ;-)

October 20, 2025
24Bottles logo

Reply from 24Bottles

Hello,

We are very sorry for the delay in responding to your request.

Please rest assured that our Support Team has just emailed you to assist you and find a solution to your case.

We look forward to hearing from you.

Best regards,
24Bottles Trustpilot Team

Rated 5 out of 5 stars

Love my Clima

Love my Clima. It keeps my water cold. The design is beautiful, and the bottle is plastic free.

August 22, 2025
Rated 1 out of 5 stars

Lid broken after 4 days

I bought this bottle for my kid but, just after 4 days, on the first time that my kid dropped the bottle on the floor, the lid broke.
For the price that I paid, I was expecting more durability, especially when it’s described as being a “kids bottle”.
I tried to contact the company but my message was sent almost 3 weeks ago and no one ever contacted me back. This shows that the customer service is also not that good. That’s a shame as I had high hopes for this product.

September 23, 2025
24Bottles logo

Reply from 24Bottles

Hello Marcela,

We apologise for the delay in responding to you, and we understand that your experience did not meet your expectations.

Please rest assured that our Support Team has replied to you and that we are ready to assist you.

We wait for your reply via e-mail.

Thanks for your cooperation.

BR,
24Bottles Trustpilot Team

Rated 1 out of 5 stars

Real company or scam group?

I don't know if I had an experience with a real company or a scam group. I bought a tin bottle thinking it was a "thermos" because the content on the page was quite confusing. I only realized this after filling the bottle with cold water. I returned the bottle the same day but was refused a refund simply because it was used. It's best to stay away from them.
(After your reply, I’m even more convinced of what I wrote. You still have a long way to go toward transparency, professionalism, and courtesy — all qualities with which, for now, you don’t seem very familiar.)

August 19, 2025
24Bottles logo

Reply from 24Bottles

Dear Antonio,

We’re sorry to hear that your experience did not meet your expectations. However, we would like to offer some clarification for transparency.

The product you purchased belongs to our Urban Bottle line, which is non-insulated and designed to be lightweight and compact, as described in the product page.

The returned item showed signs of use and did not meet the conditions outlined in our Return Policy, which allows refunds only for unused products in original condition. For this reason, we were unable to issue a refund. As a gesture of goodwill, we offered to return the item at our expense.

Despite our efforts to find a constructive solution, the tone and nature of the communication unfortunately did not allow for a collaborative exchange. 
We remain committed to fairness and transparency, and are always open to respectful dialogue.

Best regards,
24Bottles Trustpilot Team

Rated 1 out of 5 stars

Bad quality -don’t keep the temperature

I loved the packaging and it seemed very good bottles. However, I bought 2 and they are terrible quality. The water does not remain cold in summer.

July 15, 2025
Unprompted review
24Bottles logo

Reply from 24Bottles

Hello Alba,

We are sorry to read your experience.

We take this opportunity to inform you that one of the products you purchased is Urban Bottle, which is our non-thermal stainless steel bottle. 

Our Support Team has anyway just contacted you to have more information and provide our assistance.

Best regards,
24Bottles Trustpilot Team

Rated 2 out of 5 stars

exchange process complicated

bottle looks nice - but i received the wrong color and i have sent an email to make an exchange - the process appears complicated - I have not received a reply to my email in 5 days.

September 18, 2025
24Bottles logo

Reply from 24Bottles

Hello,

We regret to learn that you find our returns process complicated. However, I would like to reassure you that our Support Team has just emailed you to arrange the free return and offer assistance.

We are available via email if you need us.

Best regards,
24Bottles Trustpilot Team

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