Overall, I had a nice experience with them. Only issue is the products are delivered without their original packages/tags. It's just a little confusing... Update: Thanks for your kindly reply, but I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this company. The shopping experience here feels luxurious. You buy an item and you are informed all the way til it comes to your home. The packaging is beautiful, and the returns really easy.... See more
Company replied
All the orders I place with 24S.com arrive very fast, sooner than their estimate. The items are carefully packed and dispatched. What I particularly love is their exclusivity on certain French haute... See more
Company replied
I LOVE 24S!!!!! They have hard to find bags from Bottega & LV. Their shipping speed to the US, is second to none!!!! I so appreciate receiving my items by overnight Fed EX shipping!!! Items have al... See more
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Company details
Written by the company
WHO WE ARE 24S is a proud member of the Louis Vuitton Moët Hennessy (LVMH) group. Bringing the spirit of Paris to life through an exclusive online shopping experience for men and women, 24S features a selection of more than 300 fashion and beauty brands, from the finest luxury houses to emerging designers, including the promising talent of the LVMH Prize. 24S is also the exclusive online partner of Louis Vuitton , Dior , Celine and Moynat globally. A UNIQUE EXPERIENCE A true global destination, 24S offers you a range of state-of-the-art services such as express shipping to over 100 countries, with 24-hour delivery to New York, London, and Milan, as well as same-day delivery within Paris. Our customer service team is available 24/7 and our expert personal stylists are at your disposal for tailored selections and shopping assistance. A loyalty program, shared with Le Bon Marché, lets you benefit from a suite of advantages: bespoke services, private events, member days, and more. LIVE FROM PARIS Like a code only insiders understand, the name 24S is inspired by 24 rue de Sèvres, home of Le Bon Marché, the iconic Parisian department store of which 24S embodies the digital experience. With its expert teams, 24S gives you the keys to Parisian elegance, the expression of an untethered and sophisticated aesthetic that marries heritage and modernity. "Live from Paris," 24S connects the world to Paris, the international capital of fashion, and its creative and cultural effervescence. The Parisian experience continues through to delivery, with special care given to the packaging. There's a little piece of Paris inside every 24S package.
Contact info
PARIS, France
- +33 1 70 37 14 79
- bonjour@24s.com
- 24s.com
4.3
Excellent
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Bad purchase experience! Buyer beware!
I bought an LV scarf #2P5MFSH that was advertised as 144cm on the 24S website. When it arrived, the physical tag and the actual measurement were only 124cm. That is a massive 20cm discrepancy!
When I contacted customer service, they admitted it was a "technical error" on their website but refused to provide any partial refund or compensation, simply stating they have "updated the website" now.
I am extremely disappointed by their arrogance and lack of accountability. They expect the customer to pay full price for a product that doesn't match the description. Avoid this site if you care about getting what you actually paid for!
April 23, 2026
Unprompted review
Reply from 24S
Bonjour,
Thank you for contacting us and for providing your valuable feedback. We sincerely regret any inconvenience you may have experienced concerning your LOUIS VUITTON Monogram Infinity Scarf and the subsequent support process.
We can confirm that our Customer Service team promptly alerted our Merchandising department to the discrepancy in the product description. This information has now been fully rectified on our platform.
Furthermore, we assure you that the measurements provided for the piece are accurate and align perfectly with the garment itself.
Please be assured that a dedicated Customer Care advisor will be in touch with you very soon via email to provide an update, along with details regarding a partial refund as a gesture of apology for this exceptional incident.
Should you have any additional questions in the meantime, please feel free to reach out to us at bonjour@24S.com.
Kind regards,
The 24S Customer Care Team
Pretty good 👍 no matter the product
Pretty good 👍 no matter the product, service and delivery
April 23, 2026
Reply from 24S
Bonjour,
Thank you for your wonderful feedback!
We are absolutely delighted to hear that you are consistently pleased with our products, service, and delivery, regardless of the item.
Your satisfaction across all aspects of your experience is truly rewarding for our entire team.
We sincerely hope that your MONCLER jacket brings you complete and utter satisfaction, adding a touch of elegance and joy to your life.
We appreciate your trust and look forward to continuing to provide you with excellent service.
Kind regards,
The 24S Customer Care Team
Have not received item yet
April 17, 2026
Reply from 24S
Bonjour,
Thank you for contacting us. We sincerely apologize for any inconvenience you may have experienced with the delivery of your recent order.
We've checked the tracking information, and it shows your order is currently in transit in Memphis and should arrive very soon.
We understand that recent administrative changes have caused some customs clearance delays in North America, and we appreciate you bringing this to our attention. We've already shared your feedback directly with our Transport Team.
This helps us continuously improve our carrier performance and ensure a smoother delivery experience for all our valued customers in the future.
Please rest assured, one of our Customer Care advisors will be in touch with you shortly via email with a more detailed update and a commercial gesture to thank you for your patience.
In the meantime, feel free to reach out to us at bonjour@24S.com if you have any other questions.
Warm regards,
24S Customer Care Team
I have ordered from 24S several times…
I have ordered from 24S several times before, with no problems--but this time has been a different experience. Was supposed to receive my package last Tuesday, but it's been held up with FedEx/customs, with no resolution in sight. I have emailed and called every day since, with vague assurances that their transport team will fix the issue. The latest email I got from their customer service indicated that they're punting the problem to FedEx to work out with the 'customs declarant' (whatever that means). I have asked if I could either get a refund, or a replacement shipped--the answer was no. I have been a loyal customer over several years, but this latest experience has soured me on ordering from 24S again.
April 20, 2026
Unprompted review
Reply from 24S
Bonjour,
Thank you for contacting us. We sincerely apologize for any inconvenience you may have experienced with the delivery of your recent order.
Upon reviewing the tracking information provided by FedEx, it indicates that your order is currently in transit in Memphis and is expected to arrive very shortly.
We acknowledge that recent administrative changes have led to slight delays in customs clearance processes within North America. Your feedback is invaluable, and we have shared your comments directly with our Transport Team.
This measure is crucial for us to continually enhance our carrier performance and guarantee a more seamless delivery experience for all our esteemed customers going forward.
Please rest assured that one of our Customer Care advisors will contact you shortly via email with an update, along with a commercial gesture to acknowledge your patience.
In the meantime, please do not hesitate to contact us at bonjour@24S.com for any further inquiries.
Kind regards,
24S Customer Care Team
great brand and great discount!
April 22, 2026
Reply from 24S
Bonjour,
Thank you so much for your wonderful feedback!
We are absolutely thrilled to hear that you appreciate our brand and are delighted that you were able to take advantage of a great discount.
It's always a pleasure to know that our efforts to provide quality products and excellent value are recognized and valued by customers like you!
Your positive comments truly motivate our team to continue striving for excellence.
We look forward to serving you again soon on 24S and hope you enjoyed your CELINE bag!
Kind regards,
24S Customer Care Team
Great experience all around
Great experience all around. Ordering, swift delivery, packaging were top notch. Will order from you again. Very reliable!
April 21, 2026
Reply from 24S
Bonjour,
Thank you so much for your wonderful review!
We are absolutely thrilled to hear that you had a "great experience all around" with us. It brings us immense joy to know that our efforts in ordering, swift delivery, and packaging met your highest expectations.
We are particularly pleased that you found our service to be "top-notch" and "very reliable."
Your kind words are a fantastic encouragement to our entire team, as we constantly strive to provide an exceptional shopping experience for all our customers.
We eagerly look forward to welcoming you back for your next order on 24S!
Warm regards,
24S Customer Care Team
Reply from 24S
Bonjour,
We sincerely appreciate you sharing your positive and impactful feedback with us !
It brings us great pleasure to learn that your experience on 24S.com was enjoyable.
We are also glad to know that you appreciated your overall experience !
We trust that your MIUMIU Long-sleeved polo shirt will bring you complete satisfaction, and we eagerly await your return to 24S in the near future.
Kind regards,
24S Customer Care Team
Fast shipping
Fast shipping, excellent choice of designer clothes, beautiful packaging.
April 17, 2026
Reply from 24S
Bonjour,
Thank you so much for taking the time to share your positive experience!
We are thrilled to read your kind words regarding our Express shipping, excellent choice of designer clothes, and careful packaging.
It truly makes our day to know that our efforts to provide a superior shopping experience are appreciated.
We meticulously curate our collection to offer an outstanding selection of designer pieces, and we take great pride in ensuring that every order is processed efficiently and presented beautifully.
Your feedback is a wonderful validation of our commitment to excellence.
We eagerly anticipate the privilege of welcoming you back to 24S very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
Very good service overall
Very good service overall. Everything was delivered on time and as expected.
April 21, 2026
Unprompted review
Reply from 24S
Bonjour,
Thank you immensely for your delightful feedback!
We are absolutely thrilled to hear that your recent shopping experience with us was so positive.
It brings us great joy to know that you appreciated our expedited shipping service, and the carefully curated selection we offer.
We truly hope your new acquisition brings you immense satisfaction and seamlessly enhances your wardrobe.
We eagerly await the pleasure of serving you again at 24S for future discoveries and exceptional moments!
Warm regards,
The 24S Customer Care Team
A fantastic shopping trip and a…
A fantastic shopping trip and a wonderful experience! Thank you to the lady who helped me shop! I will definitely be back!
April 13, 2026
Reply from 24S
Bonjour,
We are thrilled and genuinely delighted to receive your wonderful feedback!
It brings us immense joy to hear that you had a fantastic shopping trip and such a positive experience with us. Your kind words are truly appreciated and serve as a tremendous encouragement for our entire team!
We are especially pleased to know that the assistance provided by one of our dedicated team members contributed significantly to making your visit so enjoyable and successful.
We hope that you enjoyed your ACNE STUDIOS Belted cargo pants.
We eagerly look forward to welcoming you back very soon, creating another exceptional shopping experience for you!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you so much for sharing your wonderful experience with us!
We are thrilled to learn that your overall shopping journey on our website brought you such satisfaction, and that our MARC JACOBS tote bag, Express shipping method, and unique selection particularly stood out and pleased you!
We sincerely hope that your new piece brings you complete and utter satisfaction, adding a touch of elegance to your life.
We eagerly anticipate the privilege of welcoming you back to 24S very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
I really like your site and customer…
I really like your site and customer service. Very easy to search and order, and pay. Good quality products and fast delivery too.
April 20, 2026
Unprompted review
Reply from 24S
Bonjour,
Thank you so much for sharing your wonderful experience with us. It is with great pleasure that we received your incredibly kind feedback!
We are absolutely thrilled to learn that your overall shopping journey on our website brought you such satisfaction, and that our dedicated customer service and unique selection particularly stood out and pleased you !
Every detail is crafted with passion to enhance your experience, and your appreciation is our greatest reward.
We sincerely hope that your new piece brings you complete and utter satisfaction, adding a touch of elegance to your life.
We eagerly anticipate the privilege of welcoming you back to 24S very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
Sur’L Herb
To whom it may concern it’s hard for me to give a full review when I have not received my product as of yet I’m still waiting if I haven’t received the product by Friday, I will be reaching back out seeing about getting a refund hopefully it comes by the end of this week
April 15, 2026
Reply from 24S
Bonjour,
Thank you for reaching out to us. We thank you for your comment and sincerely apologize for any inconvenience you may have experienced with the delivery of your recent order.
Upon reviewing the tracking information provided by FedEx, it indicates that your order is being in transit.
We understand that there have been slight delays in customs clearance processes within the United States, which we attribute to recent administrative changes.
Please be assured that your feedback is highly valuable to us, and we have promptly forwarded your comments to our dedicated Transport Team.
Indeed, our customer advisor will closely follow up with your order status.
We truly hope you receive your L'ARTISAN PARFUMEUR perfume and that it brings you complete satisfaction. We look forward to welcoming you back to 24s.com soon.
Kind regards,
24S Customer Care Team
I had a fantastic customer service…
I had a fantastic customer service assistance, with very clear and fast replies on my questions !
April 15, 2026
Reply from 24S
Bonjour,
We are absolutely delighted to read your glowing review and deeply appreciate you taking the time to share your positive experience with us!
It brings us immense satisfaction to know that you received fantastic customer service assistance and that our team provided very clear and fast replies to all your questions.
At 24S, we are committed to ensuring every customer interaction is positive, efficient, and helpful. Your feedback is a wonderful testament to the hard work and dedication of our customer service professionals who consistently strive to go above and beyond.
Hearing that we met and exceeded your expectations in terms of clarity and speed is incredibly rewarding and validates our efforts!
We sincerely hope that your Rosanna shoulder bag brings you complete and utter satisfaction, adding a touch of elegance to your life.
We eagerly anticipate the privilege of welcoming you back to 24S very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
Perfect!!!!!
April 15, 2026
Reply from 24S
Bonjour,
It was an immense pleasure and a source of great gratitude to receive your exceptionally positive and heartfelt feedback!
We are deeply pleased to know that your shopping experience at 24S was a complete success.
We sincerely hope that you will enjoy your new item immensely and that it will bring you great satisfaction for a long time to come.
It would be an honor and a privilege to welcome you back to 24S soon and provide you with another unparalleled shopping experience!
Warm regards,
24S Customer Service Team
I have always liked this website
I have always liked this website! Very nice clothing! Recently I had a problem with a return and they fixed it within minutes!!
A+ customer service!
April 13, 2026
Reply from 24S
Bonjour,
Thank you very much for taking the time to share such a kind and praising feedback with us.
We are delighted to hear that you love our 24S selection and have enjoyed your overall shopping experience on our website with a special mention for our wonderful collection, free return policy, and careful customer service!
We wish you a lovely - and most stylish - time wearing your new Cila cashmere t-shirt and hope to have the pleasure of welcoming you soon back on 24S.com!
We hope your new purchase brings you entire satisfaction and to see you soon back on 24S.com!
Kind regards,
24S Customer Care Team
I absolutely love this product
I absolutely love this product! It has made a real difference in my life.
April 17, 2026
Unprompted review
Reply from 24S
Bonjour,
We sincerely appreciate you sharing your positive and impactful feedback with us!
It brings us great pleasure to learn that your experience on 24S.com was enjoyable.
We are also glad to know that you appreciated your overall experience !
We trust that your new purchase will bring you complete satisfaction, and we eagerly await your return to 24S in the near future.
Kind regards,
24S Customer Care Team
Pleasantly surprised and very happy …
Pleasantly surprised and very happy with my first order. Glad I took the chance and ordered. The pouch is as described, it arrived fast, nicely packaged and ready to use. I will definitely be back for more. Thank you!
April 7, 2026
Reply from 24S
Bonjour,
Thank you so much for your fantastic review!
We are absolutely delighted to hear that your first order with us was such a positive experience and that you are so happy with your purchase of the pouch.
It's truly rewarding to know that the item met your expectations, arriving precisely as described on our website!
We're also thrilled that you appreciated the efficiency of our fast delivery service and the meticulous care taken with the packaging, ensuring your item arrived in perfect condition and ready for immediate use.
Your comment about being glad you took the chance on us is particularly heartwarming!
We eagerly look forward to welcoming you back to 24S for future purchases and are committed to continuing to provide you with the same high level of quality and service.
Warm regards,
24S Customer Service Team
Reply from 24S
Bonjour,
We were delighted to receive your positive and enthusiastic feedback!
We were very pleased to learn that your shopping experience at 24S was thoroughly enjoyable.
We sincerely hope you enjoy your JIMMY CHOO Bon Bon velvet bag and that it will bring you lasting satisfaction.
It would be an honor and a privilege to welcome you back to 24S soon and provide you with another exceptional shopping experience!
Kind regards,
24S Customer Service Team
It's always pleasant here.
April 7, 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and impactful feedback with us.
We are delighted to hear that you have enjoyed your shopping experience on our website!
We hope your new Memento organza blouse brings you complete satisfaction, and we look forward to seeing you back on 24s.com soon!
Kind regards,
24S Customer Care Team
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