Overall, I had a nice experience with them. Only issue is the products are delivered without their original packages/tags. It's just a little confusing... Update: Thanks for your kindly reply, but I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this company. The shopping experience here feels luxurious. You buy an item and you are informed all the way til it comes to your home. The packaging is beautiful, and the returns really easy.... See more
Company replied
All the orders I place with 24S.com arrive very fast, sooner than their estimate. The items are carefully packed and dispatched. What I particularly love is their exclusivity on certain French haute... See more
Company replied
I LOVE 24S!!!!! They have hard to find bags from Bottega & LV. Their shipping speed to the US, is second to none!!!! I so appreciate receiving my items by overnight Fed EX shipping!!! Items have al... See more
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Company details
Written by the company
WHO WE ARE 24S is a proud member of the Louis Vuitton Moët Hennessy (LVMH) group. Bringing the spirit of Paris to life through an exclusive online shopping experience for men and women, 24S features a selection of more than 300 fashion and beauty brands, from the finest luxury houses to emerging designers, including the promising talent of the LVMH Prize. 24S is also the exclusive online partner of Louis Vuitton , Dior , Celine and Moynat globally. A UNIQUE EXPERIENCE A true global destination, 24S offers you a range of state-of-the-art services such as express shipping to over 100 countries, with 24-hour delivery to New York, London, and Milan, as well as same-day delivery within Paris. Our customer service team is available 24/7 and our expert personal stylists are at your disposal for tailored selections and shopping assistance. A loyalty program, shared with Le Bon Marché, lets you benefit from a suite of advantages: bespoke services, private events, member days, and more. LIVE FROM PARIS Like a code only insiders understand, the name 24S is inspired by 24 rue de Sèvres, home of Le Bon Marché, the iconic Parisian department store of which 24S embodies the digital experience. With its expert teams, 24S gives you the keys to Parisian elegance, the expression of an untethered and sophisticated aesthetic that marries heritage and modernity. "Live from Paris," 24S connects the world to Paris, the international capital of fashion, and its creative and cultural effervescence. The Parisian experience continues through to delivery, with special care given to the packaging. There's a little piece of Paris inside every 24S package.
Contact info
PARIS, France
- +33 1 70 37 14 79
- bonjour@24s.com
- 24s.com
4.3
Excellent
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent products and good service.
January 12, 2026
Reply from 24S
Bonjour,
Thank you very much for taking the time to share your positive feedback with us.
We are delighted to hear that you enjoyed the 24S selection on our website and had a flawless experience!
We hope your new purchase brings you complete satisfaction and that we see you back soon on 24S!
Kind regards,
24S Customer Care Team
Fast delivery
Fast delivery, dress arrived nicely packed. have boght several times, never encountered problems
January 14, 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and positive feedback with us.
We are grateful to hear that you have always been satisfied with our fast delivery and thoughtful packaging.! Your continued trust means a lot to us.
We wish you a wonderful time styling your new dress and hope to welcome you back soon on 24!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for your positive feedback!
We are pleased to hear that you have always had a smooth experience with 24S!
We wish you a lovely day and hope to see you soon on 24S!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your positive experience with us.
We are glad to hear that you have enjoyed a pleasing shopping experience on 24S and our fast delivery services!
We hope your new purchase brings you complete satisfaction and look forward to welcoming you back soon on 24S!
Kind regards,
24S Customer Care Team
Service is great
Service is great. The products arrive very quickly and nicely packaged. Customer service is also great too.
January 2, 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and impactful feedback with us.
We are glad to hear that you have enjoyed your shopping experience on our website. We are also pleased to know that our Customer Care team was able to assist you and make the whole order experience more smooth!
We hope your new purchase brings you entire satisfaction and to see you soon back on 24S.com!
Kind regards,
24S Customer Care Team
Ordered from them twice in 3 years and…
Ordered from them twice in 3 years and was not disappointed! They used fedex for shipping now so that was easy to use for a scheduled pickup at one of their locations. Love my new bags!
January 13, 2026
Reply from 24S
Bonjour,
Thank you very much for your positive feedback and for your continued trust over the years!
We are delighted to hear that you are happy with your new bags and that the FedEx shipping option made your experience even more convenient and smooth!
We wish you a wonderful time wearing your new bags and hope to welcome you back soon on 24S!
Best regards,
24S Customer Care Team
One of the best luxury online shops…
One of the best luxury online shops I've experienced. Good selection of brands and products. We live in UK and orders are sent from France. Shipping and returns have been super smooth. They process the orders and returns both reeeeally fast, I really appreciate this. Packaging is good, return is easy.
They definitely set a good standard to the other companies.
January 18, 2026
Unprompted review
Reply from 24S
Bonjour,
Thank you very much for taking the time to share such a praising feedback with us!
We are delighted to hear that you consider 24S one of the best luxury online shops and that you appreciate our selection, fast shipping and returns, and quality packaging!
Your satisfaction is extremely important to us, and we are pleased to know that our service meets your expectations. Thank you for recognizing our efforts to set a high standard in luxury shopping!
We wish you a lovely month of January and hope to welcome you back soon on 24S!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your praising and positive feedback with us.
We are happy to hear that you have enjoyed a pleasing experience on our website with a special mention for our swift delivery service!
We wish you a lovely time wearing your new piece and hope to have the pleasure of welcoming you soon back on 24S.com!
Kind regards,
24S Customer Care Team
Superior service and delivery and…
Superior service and delivery and beautifully packaged .
January 12, 2026
Reply from 24S
Bonjour,
Thank you very much for your wonderful feedback!
We are delighted to hear that you were impressed by our superior service, prompt delivery, and iconic Parisian packaging!
We wish you the best time wearing your new piece and hope to welcome you back soon on 24S!
Kind regards,
24S Customer Care Team
Pleasing experience
Jessica was really helpful so far in the process, I appreciated the way communicated and was glad she reached out.
January 8, 2026
Reply from 24S
Bonjour,
Thank you very much for sharing such a kind and praising feedback with us.
We are delighted to hear that you had a pleasing experience and that Jessica was able to assist you throughout the process! We greatly appreciate your kind words about her communication and initiative.
We wish you a lovely month of January and hope to see you soon on 24S!
Best regards,
24S Customer Care Team
Fast delivery
Fast delivery, item as expected,was pleased to get in time to give as a gift
January 9, 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and positive feedback with us.
We are delighted to hear that you have found your gem among the 24S selection and that you have appreciated our swift delivery service!
We wish you and the recipient of your gift a joyful moment and hope to see you again very soon on 24S!
Kind regards,
24S Customer Care Team
Extremely quick and careful delivery
Extremely quick and careful delivery. Loved that I got the same product without having to walk into a boutique and lug it back myself
January 6, 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are delighted to hear that you have appreciated our fast and careful delivery, and that you enjoyed the convenience of receiving your product directly at home without the need to visit a boutique!
Your satisfaction is very important to us, and we look forward to welcoming you back soon on 24S!
Best regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your positive experience with us.
We are happy to hear that you have found your gem among the 24S selection and that you have appreciated our swift delivery service!
We wish you a wonderful time wearing your new piece and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
was struggling to find the size…
was struggling to find the size anywhere until i found this website, and it was reduced in price also!
January 6, 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and positive feedback with us.
We are delighted to hear that you were able to find the size you were looking for on our website, and that you benefited from a reduced price! Your satisfaction is very important to us.
We wish you the best time wearing your new item and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
Good quality with speedy delivery 👍
January 2, 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your positive experience with us.
We are grateful to learn that you have found your gem among the 24S selection and that you have enjoyed our prompt delivery service!
We wish you the best time wearing your new piece and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us!
We are delighted to hear that you are satisfied with the quality of our products and our swift delivery service!
We hope your new purchase brings you complete satisfaction and hope to see you back soon on 24S!
Best regards,
24S Customer Care Team
It was all great from purchase to the…
It was all great from purchase to the fast delivery
November 3, 2025
Reply from 24S
Bonjour,
Thank you very much for your positive feedback!
We are delighted to hear that you were satisfied with every step of your shopping experience, from purchase to fast delivery.
We wish you a lovely day and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are happy to hear that you have enjoyed your overall shopping experience on our website and that your new pieces bring you entire satisfaction !
We wish you a lovely month of January and hope to see you soon back on 24S.com !
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your positive experience with us.
We are delighted to hear that you have enjoyed our prompt delivery service and our famous Parisian packaging!
We wish you a lovely month of January and hope to welcome you back soon on 24S!
Kind regards,
24S Customer Care Team
I love shopping on this site
I love shopping on this site. Great products at great prices and wonderful communication and service!
December 30, 2025
Reply from 24S
Bonjour,
Thank you very much for sharing your praising feedback with us.
We are glad to hear that you have appreciated your overall shopping experience on our website. We are also pleased to know that our Customer Care team was able to assist you and make the whole order experience smoother.
We wish you the best time wearing your new piece and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
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