24Segons Basket Reviews 140

Reply from 24Segons Basket

Oct 14, 2025

Dear Customer,

Thank you for your review. We sincerely regret the frustration caused by the delay in your delivery and your experience with our Customer Service team.

We understand that you are disappointed by the change in the expected delivery date from the 10th to the 15th, and we want to clarify a point regarding the shipping process.


We have reviewed your order history and can confirm that your package left our warehouse for shipping on the morning of the 7th, the same day you placed the order.

The standard delivery timeframe of 2-4 days refers to the service level we purchase from the courier company. Once the package is picked up by the external shipping agency, they are responsible for fulfilling that delivery timeframe.

We sincerely do not know why there was such a significant delay and why the courier updated the delivery date so late. It is important to clarify that, once the package is in the hands of the courier, the management of the transport and the exact delivery date is out of our direct control; we rely on their service to meet the committed timelines.

Despite this limitation in managing the courier's internal process, we are taking your feedback very seriously. We will **immediately investigate what happened with the shipping agency to understand why your order was delayed in this manner and ensure this does not happen again.

We appreciate your understanding regarding the external logistics process and thank you for your feedback, which is essential for us to improve our internal processes and relationships with our logistics partners.

Sincerely,

The 24Segons Team.

Reply from 24Segons Basket

Aug 11, 2025

Hello David,

We regret this incident with your order. We have just seen your second comment on Trustpilot, we were waiting to receive your response to the email and we have just seen that your message had been placed in the Junk Email folder.

We apologize. The customer service team has already returned after the holidays, we have transferred your incident so that it is dealt with as quickly as possible.

We will contact you from the email devoluciones@24segons.es, which is actually in charge of customer service for cases like yours.

Again, we apologize and thank you for your understanding. We hope to resolve your incident as soon as possible.

Regards,

24Segons Team

Reply from 24Segons Basket

Feb 21, 2025

Dear Thomas,

We are thrilled to read your positive experience with our ecommerce! Thank you for sharing your thoughts.

It’s great to hear that your purchase through our raffle went smoothly and that you received them quickly. We strive for fast shipping and timely delivery, so we’re glad we met your expectations.

We appreciate your kind words about our selection of basketball products. Your recommendation to others is invaluable.

We look forward to serving you again in the future. Thank you for choosing us and for your trust in our service!

Regards,

24Segons Team

Reply from 24Segons Basket

Updated Jun 18, 2024

Hola Ricardo, lamentamos tu mala experiencia. Debido a un problema informático hemos tenido que cancelar algunos pedidos. Entendemos tu decepción y tu enfado. Estamos trabajando para solucionar este problema de raíz y evitar que vuelva a suceder. Esperamos que nos des otra oportunidad para poder demostrarte que ha sido un error puntual. Te agradecemos la comprensión. Atentamente,
Equipo 24Segons

Reply from 24Segons Basket

Jun 3, 2024

Dear Milan,
We are deeply sorry for the inconvenience caused by the recent incident with your order. We understand the frustration and disappointment this has caused and we are working diligently to resolve the issue as quickly as possible. We are implementing a new inventory management system to prevent such errors from occurring again.
We appreciate your patience and understanding as we work to resolve this matter. If your incident has not yet been resolved, please email us at devoluciones@24segons.es with your order reference. We will personally help you resolve this issue.
Sincerely,
24Segons Team

Reply from 24Segons Basket

Jun 3, 2024

We deeply regret the inconvenience caused by the recent incident with your order. We understand the frustration and disappointment this has generated and are working diligently to resolve the issue as soon as possible.
If your incident has not been resolved yet, please send us an email to devoluciones@24segons.es with the reference number of your order. We appreciate your understanding and patience while we work to resolve this matter.

Reply from 24Segons Basket

Jan 30, 2024

Thank you so much for your words!