25home Furniture Reviews 

Feather Collection couch took 4 months to arrive. Upon arrival the white glove delivery left boxes and trash all over the driveway. Buyer's remorse for sure - the most uncomfortable couch we've ever sat on. It sits super low to the ground so it's hard to get up off of, and the cushions hold no shape. Nobody wants to sit on this couch! For the money we spent on it, we expected much better quality and customer service.

Bought a sofa, chair and ottoman. After repeated emails, the indicated the sofa was in, but not the chair unit. That’s where it stopped. Waited for further communication on either delivering just the sofa or waiting for all pieces. Crickets, nothing. Sad that this is what internet purchasing has come to. You can’t buy in person and online is often some sort of scam.

I was offered a complementary chair and a table. When I.I placed my order for my $6000 sectional that was August 4, 2025. It’s June 9, 2026, and I still have not received my chair.. each time I talk with or text with these guys there’s a different excuse. Now they’re no longer replying to my text or answering the phone. I will never do any kind of business with this company again. At this point, I’m researching how to or who to report them to for shady business practices.

I ordered a sofa for $4000 then it got delayed by delivery. It never arrived. I’m trying to dispute my credit card charge. I didn’t have any success as of now.

My experience with 25 home has been horrible. If I could give a negative 10 I would.
I ordered an air leather couch order#14524 in November 2025. I didn't receive the couch until January 2026. I also ordered pillows, they stuffed two pillows in a bag that busted. The courier fedex put tape to hold it together. It was delivered dirty and the tape damaged the surface. I contacted them to get the pillows replaced. I haven't received them yet. I was supposed to get a free chair with my order.....did not receive that. I contacted them within the timeframe to let them know that the air leather couch was not as advertised. It's basically a nice plastic that sticks to your skin when you sit on it. I asked to exchange for their linen couch. They told me I would have pay for shipping. I agreed. This was in February 2026. I have tried to contact them multiple times and they have ignored me. It is now May 2026 and there is still no resolution. Now I am stuck with a couch I hate, that is uncomfortable and sticks to my skin that I paid $4000.00 dollars for.. buyer beware. They are dishonest, not credible and treat the customer like they do not matter. This is a horrible company that needs to be out of business. They are selling furniture that is not the quality advertised and getting a lot of money for it. I should have seen the red flag when they did all transactions via text message only. When you email them they don't get back with you until many days after.
PLEASE DO NOT BUY FROM THEM. Many other options out there.

Never gave free chair. Always was a weird excuse and awful communication... took several months to get out item. very sketchy

Still waiting for my chair I ordered in September 2025. The sofa finally arrived in late January 2026 but still no chair. The were responding to emails up until February but stopped and now my emails are just bouncing. Don’t let them steal your money.

I got scammed. I was waiting for a lazy sofa and a recliner, since January!!! All items have been payed for......About a month ago or so, the company disappeared, website is down, email is unavailable, PayPal can not get in touch with them!! Just another scam !! Good thing i payed thru PayPal and hopefully i can get my money back !

The quality of the couch is poor- cushions are unevenly filled with feathers and lopsided in many different areas. Cushions also did not fill the couch space so lots of gaps. You are stuck with the couch once you get it because you can only return in original package and have to pay shipping (and it takes a really long time to get the couch in the first place- ours arrived an additional 2 months after it was supposed to be delivered). They also advertise the couch as pet friendly and scratch resistant but the couch scratched on the first day. I emailed them multiple times about the above issues and they said to try fluffing my pillows and to use a cushion cover to protect the couch from scratching from every day use. Also they had a promotion of a “free item” to go with your purchase. It seemed like a good deal with the free item but then they never sent the item. When I complained they told me to pick a different item or to wait another 3 months for the item I chose. I told them I wanted refunded the market value of the “free” item because it was part of the reason I made the purchase and they refused. I had to get my credit card company involved to dispute the charge.

This company was supposed to be sending me replacement couch covers due to tears in original due to poor craftsmanship. Now unable to get in contact with them and email no longer exists!

Bought my couch and Ottoman in Nov 2025, still had not received anything by end of March despite emailing back and forth on weekly basis after the first 8weeks passed. They suddenly stopped replying to my emails and when I searched for their phone number, I saw their website is shut down. I had to dispute the charges through my bank. Do not purchase from here.

DO NOT ORDER FROM 25Home

We purchased the Luna couch and it is, without a doubt, the most uncomfortable couch we’ve ever owned. The material is terrible—it constantly pulls at your clothing, and feathers come through the fabric and actually poke you.

On top of that, we also ordered a bed frame…which never arrived.

We’re currently going back and forth with Affirm trying to get our money back because we’ve received zero resolution from 25Home. Every time we reached out, instead of fixing the issue, they tried offering “free items” as a distraction—none of which ever showed up.

Shipping is also extremely misleading. The company is not based in the U.S., everything ships from overseas, and you’re looking at a minimum of two months—if your order even arrives.

Save yourself the time, money, and frustration. This has been a complete nightmare.

If I could give them a negative review I would. I paid $3500 for a couch that never delivered. I ordered back January 1st 2026 and their customer service team told me my order would ship within 4-7 weeks and it’s now been 14 weeks and still no couch. They told me they put in another expedited shipping request and I have reached out several times and no one has responded to my emails or phone calls and now I keep getting a bounce back message via email as their email is no longer in service. Stay far far far away from them, they are complete scammers!

We have waited since November 2025 for replacement couch covers. They respond to emails and promise free products in addition to the items ordered. Nothing has been delivered and they are no longer responding to emails. I firmly believe this is a scam and no one should order from this company.

Would give them 0 stars if I could. Ordered a sofa and chaise lounge. Took 6 months for sofa to arrive. Never got the chair and they've gone out of business now.

ABSOLUTE SCAM!! They stole 5,000 from me!!

This company does not exist. It is a scam. Do not buy from this company. They steal your money and then ghost you. $3,000 gone!

I ordered a bedframe in January 2026. After I bought it, I was told that it was going to take about six weeks until they got the shipment at there warehouse and another couple of weeks until t receive it. Today is March 28, 2026. Their email is down, and I can't get in touch with anyone.

Definitly a shady buisness that most likely went out of business. We ordered a sofa and paid $3k....they just went dark on us. Zero comunication and cannot get ahold of them by any means. Reporting this company to our credit company, the BBB and, Ontario police department.

🛑 BEWARE
I love the couch, when I saw it online. I paid for it. It came. Cushions were not deep enough and filler did not give good support. Leather is not leather. Be mindful of spending your money with 25 home.