25home Furniture Reviews 

Wonderful super comfortable couch and great customer service! Definitely will be buying more furniture from them!

I had ordered a sofa set from 25Home Furniture. Since it was an online purchase, I was skeptical, but I had really LOVED the sofa's look. The order was delayed due to some customs inspection, which made me suspicious of this online purchase. When I spoke with customer care via chat, they assured me of a new delivery date and offered a complimentary gift.

Later, the sofa was delivered, and I LOVED the look and feel of it. Thank you, 25Home Furniture team, for your support. I would definitely buy again from this company and refer it to my family and friends.

Suggestion to the company: Please ensure your estimated delivery time is met, as customers do plan around delivery times, like I did.

had an issue and am awaiting a new cover

This is fake company with absolutely no stock as they claim on their site. I ordered a sofa set waited for almost two months and they still haven’t shipped it. It was showing as in stock in their site. The customer service person by the name of Sanchez Black which sounds kinda fake and creepy has been providing fake dates and promises. FAKE COMPANY BE AWARE. This company is in China without any stock in the US claiming to deliver your furniture but none knows of its ever going to be delivered. STAY AWAY.

I ordered the Aalto feather sofa without seeing it, based on the reviews. What I like is coiled frame with feather washable cushions and it was customizable. I got the sofa home and ordered 2 more pieces to make it a sectional. The service I received was great, Sunny, not only helped me with my order but got a discounted price on the additional pieces. Sunny really stuck with me and helped me through the process. The delivery guys were great as well very nice and took care during my free delivery even they were giving 25home good reviews.

I ordered a sofa and after arrival was able to order an additional middle piece and ottoman. The sofa quality is excellent. Shipping was awesome and both packages arrived without damage. The company even sent me complimentary sofa riser when I voiced concern about the sofa being a little low for a family member. Would purchase from this company again.

This company is a SCAM. Customer support does NOT exist. I tried contacting them prior to receiving my couch - The FEATHER couch - they would not cancel it! This couch arrives and it's terrible! Extremely cheaply made ($3600.00!!!) - you sit down and you hit the board beneath the paltry cushion. The material is scratchy and NOT plush. I called the company - no answer. I tried emailing - no response. So I opened a dispute on my credit card and then they responded. I could get a refund if I had original packaging, pay the shipping back AND a 10% restocking fee. This cheap crap is not worth $500!!!!! Don't buy from them!!!

I am very happy 😊 after shopping my home furniture from 25home furniture.
Highly satisfied with their service and prices.
They delivered my furniture in time. I luv the cloth texture and the making of the furniture.
Easy to assemble and not heavy material.
I would highly recommend everyone to buy their home furniture from 25 home furniture.

I chose the feather couch with camel air leather. It is an incredible material that is so much more comfortable than leather. (Not cold)! But the most fantastic feature is the cushions, they are beyond plush. They give and come right back to shape. I had to wait some time for delivery but I got great support from the staff and all my questions were answered promptly. Thank you 25Home

I purchased the 110” Aalto Boutique Beige Feathers Sectional and unfortunately regret this decision. While the fabric is easy to clean and customer service was good, the sofa itself doesn’t work for our family.

The width is too narrow, making it uncomfortable with accent pillows or for curling up unless you’re on the L section. The cushions are not plush, and the overall quality is lacking for the price.

If you’re on a strict budget, this company may be worth considering, but if you expect long-term comfort and quality, I recommend saving the $2,000–$3,000 and investing in a sofa from a more reputable brand. This really is a case of you get what you pay for.

25Home is a great company with good customer service and quality products! I purchased the Aalto Boutique Boucle white feather sofa over a year ago and it’s been everything I hoped for! It’s comfortable, well built, easy to clean (washable covers) and still looks great! Without a doubt my next furniture purchase will be from 25Home.

I purchased a boucle sofa with two ottomans. It's very comfortable and holding up to a 40 pound dog well. I like the fact that it is washable. I did have a problem with a zipper after the first wash but the company is replacing it. My experience with customer service has been positive.

Amazing experience! This company is the real deal. Communication was flawless from start to finish, and the price was unbeatable. The sectional itself is incredible. I’ve practically lived on it since it arrived. It’s unbelievably soft, deep, and wide, honestly feels more like a bed than a sofa.

Sunny was fantastic to work with, and Monica and Sanchez made sure the inventory came through quickly. Huge thanks to the delivery team as well, they were prompt, professional, and even called ahead to schedule. Couldn’t be happier!

Just received my Burger sofa from 25homeofficial. I love it! The cushions are nice and deep, great from cuddling up and getting comfy. The color is great. Just what I was looking for.

We ordered a custom sofa with fabric. However the fabric started to produce a lot of lint, I am also disappointed a little with the alignment of the sections (it is not a straight line). The fabric is advertised with someone using a fork over it and it remains solid, however in my experience we are seeing lints everywhere. The only resolution we got was a small credit to buy a lint shaver. I did not pay over $4000 for a sofa poorer than ikea quality. My $1200 ikea fabric sofa lasted 7 yrs without any lint problems. Last product I buy from here, never again.

The Worst Company I’ve Ever Dealt With – A Complete Scam”

If I could give ZERO stars I would. Buying from 25Home has been the single worst purchasing experience of my life.

They promised me my couch in 7 weeks. It has now been 3 MONTHS and still nothing has been delivered—not the couch, not even the “gift” La Mamma chair they dangled in front of me to close the deal.

I’ve begged them to cancel my order, but they flat-out ignore every request. Instead, they string you along with empty promises and shifting excuses. The salesperson Sunny will tell you whatever you want to hear just to get your money—an absolute con artist. And their so-called customer service rep Joanna? She feeds you nothing but lies about shipping dates over and over, like a broken record.

At this point, I don’t even believe the couch exists. I feel completely scammed. They are unreliable, unresponsive, and dishonest from top to bottom.

Please do yourself a favor and RUN from this company. Save your time, money, and sanity—buy from literally anyone else.

After several months of waiting, I thought I was getting one of the most beautiful, expensive ($4K+) 9 ft. leather couches that I could actually sit on and relax. I got a lot of the former, and none of the latter. It is the hardest, priciest piece of furniture I have ever purchased. I have to apologize to guests as they react to its board-like firmness. Why? It's so very gorgeous but almost unusable. So disappointed. If I had only known.

They waited for me to pay off the couch in full and then sent me the wrong color couch and now they wont return my emails, calls etc…. Shady business not to mention they make the couches out of goose feather in which they would be participating in plucking the poor geese alive! They should be using a down alternative and not advocate animal cruelty. Another thing is the couch is not durable enough for kids and dogs. You cant even clean them. Wiping them with a rag is not going to work. Way too expensive as well!!! Shall I keep going?

The sofa is a fiasco. It’s very uncomfortable. The saddest thing is that you can find a similar sofa, if not the same one, for the one third of its price (Just look it up online, and you’ll see). I wanted to return it, but they are not answering my calls. Very bad purchase, so disappointed.

Had a great experience with this company. I was concerned at first because it was my first time buying from them and it was a significant purchase for me. Very happy with the sofa I ordered, the shipping process and communication.

Have been using my sofa for almost 2 months now and it’s very comfortable. The only thing I’m not 100% happy with is the fabric. Softness and color are amazing. Up close is not what I expected so I advise requesting a swatch.