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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a long delay in receiving my 2nd piece, I finally got notice that it was shipping out soon. I specifically asked that the piece not be shipped while I was on vacation and I gave the exact dates... See more
I had ordered a sofa set from 25Home Furniture. Since it was an online purchase, I was skeptical, but I had really LOVED the sofa's look. The order was delayed due to some customs inspection, whic... See more
I purchased a boucle sofa with two ottomans. It's very comfortable and holding up to a 40 pound dog well. I like the fact that it is washable. I did have a problem with a zipper after the first wash b... See more
Company details
Written by the company
25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style. Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind. Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
Contact info
5521 Schaefer Ave, 91710, Chino, United States
- 310-651-0603
- vip@25home.com
- 25home.com
3.3
Average
652 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 week
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Great couch
Great couch. Good customer service. Was skeptical at first but their communication and customer service was great. Arthur was great at keeping me updated and informed. Would recommend to others.
March 27, 2025
Unprompted review
Replacement Pillow Cushion Ease
I needed to place a replacement order for a pillow cushion for my sandwich couch. My customer service representative was immediately prompt and helpful in understanding and ordering the pillow I needed.
March 9, 2025
Unprompted review
Great customer service
Great customer service, everything arrived and looked just like the pictures. Would recommend to anyone.
March 21, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
Customer Service is Excellent!
My experience with 25home has been excellent. Prompt replies to emails and consistent communication during the shipping process was impressive. However, the delivery of my sandwich couch took way more time than I expected. One reason I ordered the couch was the promise of "ships within 3 days" on the website. I waited a long time for the couch, but it arrived just as pictured and described. I love the color and the feel of the leather. It is well made and beautiful. It is definitely a couch made for lounging, with deep seats and very soft cushions. Because it is very low, I requested some 3 inch legs and they arrived quickly.
I have low back problems and the cushions are soft, providing little support where I need it, so I am considering purchasing a set of the firm cushions to customize it. My communication with the representatives about this has been thorough and top-notch. I would caution anyone buying the couch to keep all the original packaging in case you are considering a return. It is always a risk when you buy a couch you have not actually sat on, this company strives to make the experience positive and easy.
March 20, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
25Home Furniture is Wonderful!
25Home Furniture is Wonderful! We saw the Sandwich Couch-Camel at an AirBnB we stayed at for a month and loved it. Since we had been looking for a couch of our own for a while, we reached out to 25Home. I talked with Tomas and he was super knowledgeable and patient to all my questions. We have 2 kids and a big Labrador dog, so it was important that the couch be easy to clean and tough without having to sacrifice softness and comfort. This Sandwich couch is perfect. Tomas led me through the buying process easily. The couch was delivered as promised and after 3 months of non stop use by our family and the dog, it has not only stayed in perfect condition, but become our coziest, favorite place to hang out together. We also purchased the matching ottoman and love it with the couch as well.
Customer service was great all around. Joanna was very helpful with a phone call and emails to explain how to clean the couch and when our couch was coming and pillows were arriving. The delivery company was very courteous as well.
I would definitely recommend 25Home, their service and their furniture.
December 27, 2024
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
The two toned sofa
OMG, just got the sofa delivered. It exceeded my expectations and I love, love, love it. The extra thing that sold me was the beautiful stitching detail on the arms. It’s the little added details that make the design for me. I was afraid it was going to be too low and that’s why I asked for taller legs. I didn’t receive them but I am happy with the legs it came with. Super easy to put together and love the feel of the buttery soft leather. The color is on point and thank you for sending a fabric swatch. I was a little reluctant to order a piece of furniture that I haven’t sat in but have no regrets. The seat cushion is a little firmer than I expected but it is a welcome surprise. The seat depth is great for my tall son in law. And I wanted to use it as an extra sleeping space for which it is perfect. I couldn’t be happier with the service. You were happy to answer any questions I had and promptly. The delivery was easy also. An easy 5 stars on every front. Thank you Lisa and your company for the quality of your product and the kind service.
March 18, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
Feather sofa
I purchased the feather sofa with the Ottomans. It arrived promptly. It was easy to put together and I’m glad we did it. I would do it again. I also ordered the taller legs for the couch.
March 5, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
I saw this furniture website two weeks…
I saw this furniture website two weeks ago when we were looking for Sofa for living room. At first I was skeptical but we gave it a try and ordered 4 section Cloud Couch. We like it a lot. Great quality of wood and also excellent material. Was delivered by FedEx 4 days after order was placed. We highly recommend 25home furniture
March 18, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
I had a great experience with 25 Home…
I had a great experience with 25 Home and Lisa. Everything from the swatches to the delivery of the sandwich sofa was excellent! Will definitely be buying more from this company
March 15, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
Great purchasing experience and love…
Great purchasing experience and love the furniture!
November 29, 2024
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
The customer service was excellent
The customer service was excellent! The overall construction of the couch is great materials looks like they will hold up. It's a little lower than I was expecting, but everything else is fantastic.
March 1, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
Nice sectional
I had a great experience with 25home. They are very generous and the polyester sectional that we received looks nice and stylish. 25home responded to all my questions and concerns in a timely manner before purchasing. I received the sectional very quickly, in less than 3 weeks. The sofa is also free of harmful chemicals that are found in other furnitures, so the sofas did not come with a smell when it arrived. I highly recommend 25Home and would purchase again.
March 12, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
Love it
Nice, good quality couches, I ordered a complete set of all leather couches. 5 months in and I’m still happy. Looking forward to the longevity.
August 19, 2024
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I recently purchased a couch from 25homes, and I couldn't be happier with my decision! From the moment I walked into the store, the staff was incredibly welcoming and knowledgeable, helping me find the perfect piece for my living room.
The quality of the couch is outstanding—the fabric is soft yet durable, and the craftsmanship is evident in every detail. It’s not just a beautiful addition to my home; it's also incredibly comfortable. I've already spent hours lounging bag relaxing..
Delivery was prompt, and the team was professional and careful while bringing the couch into my home. I really appreciate the hassle-free setup they provided.
Overall, my experience with 25homes has been fantastic. I highly recommend their products for anyone looking to elevate their living space. You won’t be disappointed!
March 4, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
Excellent customer service
Excellent customer service. Quick response times to all my emails. Shipping was well coordinated. Communicated delivery updates promptly. Easy to assemble once arrived. Only issue was no instructions explaining that out of 4 holes only three screws needed to be utilized for metal feet.
January 30, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us!
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
Love my couch
Love my couch! Shipping was quick and the couch looks like the photos, and is very comfy. The chat function on the website was super convenient also, overall great experience.
February 15, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
The sales associate was incredibly…
The sales associate was incredibly helpful when we needed to make a change to our order, ensuring everything was updated smoothly. Even after the purchase, their customer service team was attentive and supportive, making sure we had everything we needed.
The furniture itself is nice—the color is perfect and fits seamlessly into our home. We truly appreciate the service from 25Home. You’ll be happy with their helpfulness and friendly staff!
March 5, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
best choice I made for furniture!
The online chat was extremely useful in helping me make the decision between fabric types and what would best suit our lifestyle! We love our couch, arm chair and ottoman! It’s sturdy, comfortable and easy to clean! I have a toddler and a dog that loves to track dirt into the house and the polyester material I chose for my couch is very easy to clean and maintain! Will always recommend 25home to anyone looking for new furniture!
January 31, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
My experience was great from beginning
My experience was great from beginning
to end with customer service and a lady
named Nicole. She goes above and
beyond for her customers. I absolutely
LOVE my furniture. It looks great, could
be a bit more comfy but it will do okay. The pillows and cube ottoman were way better then expected as well. Thank you!
March 3, 2025
Unprompted review
Reply from 25home Furniture
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services.
Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at service@25home.com. We’re always here and happy to assist.
Once again, thank you for your trust. We look forward to serving you again!
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