260samplesale.com Reviews 41

Purchased a very expensive new dress. The dress that was delivered was significantly damaged. There are no returns or refunds. I contacted Wool& the manufacturer and they stated for me to contact 260 that they weren’t responsible. Regardless at this point I am out significant money.

The only reason they're not getting one star is because Jasmine in customer service did a great job navigating the absolute chaos that goes on in their warehouse. I ordered three items. One month and several emails later, my order was finally delivered but only one of the items was sent. The shipped emails indicated all three were delivered. I was able to get the other two items refunded after a couple of emails, but they did not refund any shipping. By then it cost nearly full retail price at a department store. After two more emails they refunded half of the shipping cost.

I took a chance because I really wanted the deal, but it wasn't worth it and I won't be shopping with them again

Mayowa at the 260 Sample Sale (Phillip Lim) was EVERYTHING today 🙌
Super helpful, super on it, and just had the best vibe. Even with the chaos, she kept things moving and made the whole experience actually fun. You can tell she really cares and goes the extra mile without you even having to ask.

Give her a raise!! 💯

They sold me a fake pair of sunglasses and have no resolution if outside of their 14 day policy. Items aren’t real. Don’t shop.

We recently went to a Parke sample sale in Dallas, TX and it was done very well. The lines and ticketing system was very easy and well managed. The stock was organized and well labeled. Check out was a breeze and the staff were all friendly. Troy was especially helpful and kind managing the long lines.

Zero stars would be more accurate. I’ve ordered with them 3 times. Two of which had fulfillment issues. In the most recent, they refused to provide a refund for a product that did not arrive for nearly 6 weeks and over 12 back and forth emails. Their customer service and business practices were in violation of Consumer Protection Laws and FTC policy, and likely constituted Fraud. It was not until I filed a report with the BBB and reminded them they needed to respond to my prior emails that they did. If you have an issue, they will not help. They do not care about your experience and will do everything in their power to protect their bottom line. I have never felt the need to review a business before, but their dismissiveness and the difficulty and delay in their responses made this necessary. Buyer’s Beware!

I see now that I am not alone in having issues with 260 Sample Sale. I order 2x Zadig and Voltaire bags online. After a long delay, I followed up. That is how the brand finally shipped them. However, they only shipped one.

I have corresponded with customer service for a couple of weeks. They just sent me the original packing invoice, which I already had sent them, and said the brand refused to give a refund.

I like going to the sales in person even though the pricing is sometimes off. This is theft and I will report to BBB.

On Thursday, December 4, 2025, I attended the LAST day of the MACKAGE Sample Sale. The plan was to purchase TWO winter coats, as I’ve done so annually for the past 7 years. I registered to attend this event several days prior and descended all the way from Brooklyn, NY to The Met Pavillion in 30-dg weather. However, upon arrival, I was informed by the coat-check staff that "Apple Pay and cash were NOT acceptable forms of payment(s)." Despite this being a very CRITICAL detail for shoppers, no formal announcement was made nor ANY prior notice was given in any of the 100 emails that 260 Sample Sale circulated.

To obtain further clarification, I attempted to consult with manager, "John," but he seemed visibly annoyed that I was even seeking to confer with him. Despite my pleading with him, John was curt, seemed to care less, and didn’t even offer me a one-time exception to their “NEW” payment policy! I will NO longer be attending ANY of the 260 Sample Sales!!!!

Great service! Allowed me to return an item even on a non-return policy.

I visited the Dallas store. Jerry speaks to customers like they are children. He’s rude and very disrespectful. He told me another customer we couldn’t bring our babies stroller in and don’t put my baby down! The man is so rude! It looks like a flea market in there!

I would give zero stars if I could, I placed an order for quite an expensive item. Have email confirmation, supposedly shipping confirmation but the link is broken & doesn’t provide any tracking details. Emailed on 4 occasions now, no customer service what so ever. No response. No item. Very disappointed. The item was a winter coat for my son. Right before Christmas. Do not buy from this company.

Zero, never got my items, they kept me sending emails back and forth. Wrong shipping information. At the end, they stopped responding my emails. I filed a complaint against them with BBB.
At the NYC stores didn’t have an issue, the items though are always more expensive than when you are buying online.
P.S.
I had previously good experience ordering on line until I made a $200 purchase.
Ver sad.

I was a good customer of 260 Sample Sale. In June 2025 I purchased a Hanky Panky Bathing Suit. After wearing it six times over approximately a 2 month period the color ran and it became blotchy all over. I sent them photos of the bathing suit and I asked for a replacement, refund, or credit for the defective bathing suit. They refused to do anything. I basically paid $45 for a DEFECTIVE bathing suit that I wore only six times, I also tried consulting the Hanky Panky company. They too would take no responsibility. I will never purchase anything from either company again.

I have made several online orders in the past with absolutely no issues. In my most recent order, I typed in the wrong address. I emailed customer service with my issue, and it was resolved very quickly and transparently. Every step of updating the shipping details was written in an email- Thanks, Jasmine!

If you visit the physical store, there’s usually no issue. However, be very cautious when ordering online.

I had a terrible experience. They shipped the wrong items three times, and one item was missing entirely (which they never refunded). Instead of correcting their mistake quickly, they required me to ship the wrong items back first, and only then would they send the correct items. Unfortunately, that never happened, and I ultimately had to file a chargeback to get my money back.

They constantly have inventory issues and refund you without warning, despite charging $8 for shipping.

I have been ordering off of 260 sample sale for about a year now. At first, the service and shipping was just fine. It has only been recently that my orders kept getting cancelled. If you are ordering items off here, it is a gamble whether you'll actually get them or not. I am disappointed in the inconsistency of it.

Shoutout to Xeavier and his amazing Chicago 260 crew — always showing up with the best energy and the biggest smiles! Their positivity is contagious, and it’s people like them who make you feel like you are part of an amazing community.

Amazing experience, Good price

Order 260SS752379.
Received a worn Bruno Magli sweater without tags on. Disgusting that it was for my husband’s birthday and he was supposed to wear it later the same evening.
Also, the shipping took forever, although the customer service kept insisting that it was delivered at the beginning of November.
I learned about 260samplesale from gigihadid instagram, as Guest In Residence had their sample sale on it.
I guess 260samplesale cares about the more expensive brands only, and does not take responsibility for the quality issues. Clear discrimination of the customers based on the purchase capacity.
To note, they accept complains within 14 days after delivery, but they will tell you that the item was delivered earlier just not to deal with the problem.