3 Reviews 

WORST CUSTOMER SERVICE IN ANY BUSINESS.
I needed to leave three after my contract ran out but they refused to terminate my contract after trying to sell myself utter rubbish for 2 hours on the phone - I will never use them again after being verbally abused and refusin to terminate my contract after trying to sell me all sorts of crud with their over-inflated prices!

Having had issues with going over data, I visited Barnstaple store on 15/8 and took out new contract( new modem/new number/unlimited data). The assistant went online and assured me old contract would be superseded by new one from 15/8. However, “3” still charged me for the old , cancelled contract 6 weeks later so complained via form requesting refund. Received call. Operative told me had not been cancelled. I duly explained and asked him to refund. Refused, saying “that option not available”. So, basically, even though I was assured cancelled and no data was used from 15/8, “3” are simply saying we can do whatever we like and take your money. The epitome of Corporate greed and sheer and utter contempt for the customer. What a disgusting company.

If I could give them a zero I would.
Dire customer service and so much wasted time over the years.

If I could leave 0 stars I would, the customer service is a joke no wonder they have 1 star rating I spent hours speaking to 3 about my bill and keep getting service cut for an issue that is not my fault promised for services activated but they say this to get you off the chat and then don’t do anything this has been going on since august

Abysmal.

Accidentally selected wrong roaming plan (picked my own countries roaming by accident, even though I am already covered for full data use in my own country) and was on holiday thinking all is well. Had service interruption,could not get through to support pages. Used Wifi at hotel. Went home talked to support they explained what happened. Gave me a 300.00 bill and after me asking for this mistake to be taken as an exception they gave me 30% Credit and basically told me to be grateful, as they are by rights not obliged to give me anything as the 30 quid payment I made was 'valid'. It was 'valid' alright. Even though it's 100% provable that I was in a different location to the roaming package.

Been with them for a decade. Avoid they are clowns. Moving to a competitor and never coming back

Absolutely joke of company a disgrace.
My father with them 15 years and they have lied to him numerous times about a upgrade. Disgusting company treating a 78 year man like this...
Stay clear the most unprofessional company I've come across.
I now will be cancelling my 2 contracts.

Hutchison 3g,what a joke,no customer service or care,can't even organise a panto,service staff cannot make decisions, cannot refer you to a complaints team,oh they don't exist,when you do get through it's a rigmarole of pillar to post and don't get anywhere.so bad I'm now going straight to small claims court for time and costs as they even accepted responsibility for there errors.

I have been a customer with three for nearly 20 years. I've had a few problems in the past but not as bad as the current one. A 3 customer service person cancelled the wrong account which means we have not had any broadband service for two weeks. Absolutely pathetic service. I've never been as frustrated with a company refusing to use their brain sells ever. They are only able to say what they can't do but has no solutions at all. I will never ever do business with them again.

Absolutely rubbish signal Signal is one bar in about 80% of most places I’m at and I get 3&4G never have 5G

BEWARE STAY CLEAR!!!!!!! Brutal Company, myself and my wife left 02 to join 3 and what a massive mistake this was. A massive part in us changing over was the perk of a £200 gift voucher. Well this has turned into a disaster. I received my voucher within 6 weeks or so (Back in July 2022) which was great. My wife is still waiting on hers and has incorrectly been issued a £100 voucher 3 times via email. I have been on with 3 numerous times and have the transcripts to prove that i have been promised the £200 voucher time and time again within 48 hours to no avail. Massively disappointing and I strongly advise anyone considering 3 to stay clear!! I was 10+ years with 02 and never 1 problem. The customer service reps are extremely helpful but never ever has the outcome been as they have assured and promised me.

Three is honestly the worst network provider. I’ve been with giffgaff up until recently, I switched to 3 to save some money. I’m currently only paying £17 per month, which I originally considered to be quite good. After experiencing network issues, I called up Three’s customer service, who were lovely and very helpful. They advised me to switch from 5g to 4g, and other advice which ultimately did not end up working. Despite living in central London, I never seem to have signal. That includes travelling anywhere, it usually depends on the area of where I am or I’ll have to raise my phone to get signal. Honestly I never had this issue on giffgaff where I had signal everywhere. Considering this network boasts that it has the best 5g and coverage is quite honestly laughable. The phrase ‘you had one job’ comes to mind. If you are a phone network company surely it should be at your top priority to perhaps have a somewhat decent coverage. After all this is where the source of your income comes from, why is this bad?!

I looked into switching accounts & was quoted over £305 for leaving my contract early. I want to cry, I’m not willing to pay that, but unfortunately it looks as though I’m stuck with this contract now. I expect three to go bankrupt in the next few years, I can’t imagine they’re making a lot of money. Their reputation is awful, all I heard from people around me & online that their network coverage was awful. I wished I had listened. Don’t make the mistake that I did, it’s the worst company that I’ve been with! Avoid at all costs!

Perhaps, 3 should spend money on building strong network in the UK. Too expensive but S***t quality of network . Been in this company for 7 years now still no improvement in network service thinking to leave as soon as my contract expire .

I am disgusted by this company's so called customer service. I took out a contract back in April and cancelled it LESS than 24 hours later, well within the 14 day cancellation period. So ce then I have received monthly bills despite me calling to complain every time and being assured my account has been cancelled. I have now received a letter from a debt collection agency!! When I ask to be put through to the complaints team I conveniently get told the line is busy every time!! How can a company of this scale behave like this?! I'm disgusted. And you can't even get through to the debt collection agency to explain the situation to them! Absolute scam.

I have just live chatted with Swati from 3's customer service, he was absolutely fantastic, cant thank him enough! Amazing service, best I have ever had! Billie-jean x

I have been using 3 since January and the network is routinely congested in my area resulting in the dropping of important calls. Frequently checking of my postal code returns an issues in area due to work response that hasn't changes for 8 months. I have had important calls drop or not go through causing lots of anxiety and fear. Sadlyy, I am under a 12 month contract as well so I have to wait to cancel, even though the service is borderline useless in the area I currently reside.

I got banned for “suspicious activity “ I was having banter with my girlfriend in text messages when my sim suddenly quit working. My girlfriend is older than me, we’re both late 40’s anyway I went to 3 shop to see if I could get my account back, the assistant dealing with me was young, nice and polite, unlike her manager that talked down to her, anyway nothing got resolved, I was advised to go online and visit a link proofs at 3 dot com, I was told to go online at home, the SIM card and network I’m banned from are my internet access, anyway, I bought a sim from
Poundland as advised, still no resolution, I had money on that sim, I’m furious they treat me so bad, I’ll definitely switch networks now, the manager of that store was obnoxious, 4 years I was with 3, I’ll go to Asda mobile as smarty uses 3.

Don’t bother with this network I took a sim only deal with a promise to be able to upgrade to a device as long as I paid 3 months bills on time which I did i then contacted them to upgrade to a device and they declined me will just make all the promises under the sun to get you as a customer and treat you like rubbish afterwards and lie I had a sim only deal with o2 make all payments on time and upgrade to a device I did this and upgraded to a device with no issues just avoid three at all costs the network signal is very very poor anyway so frustrating how these phone companies get away with it clearly I am not a valued customer

Used issued pac code to move my number to a new company 16th February 2022, 7 months later still taking money from my bank account. Phone number is active with another company so how can they say i was still using their services and haven't cancelled, mind boggling incompetence. Even the PAC code req reply SMS stated no cost on final bill yet 7 months down the line i am being charged the same monthly line rental.

5 long phone calls and still no movement on this complaint, nor any blooming replies, I have to do all the leg work using my time to resolve this and chase things up. I have to wait for another bill to be generated with extra charges before they will process a refund and then told me to call up to check. WTH what extra charges, my pac code SMS stated no charges will appear on my final bill if the code was used there and then which it was now I am being told there are extra charges.

Total Incompetence, also found out that this isn't isolated either my wife and Daughter both have experienced this. How can a comapny charge for a service when they don't actual own the number anymore to provide a service.

Language barrier doesn't help either when speaking with an overseas call centres.

3 you robbing incompetent fools!!!!

Bet not even a gesture of goodwill or apology for their incompetence will be forth coming either.

You can only tell how good a company is when they resolve a problem.....3 show they hide behind their coporate structure and plethora of departments and get away with taking paying customers, both current and former as cash cow fools.

Try to leave and they use every trick in the book to make it difficult, including broken website and call centre staff telling outright lies about the cancellation process!