30secondproductions.com Reviews 

234
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

First time using this company and I was very impressed! This without question is the best bang for your buck for building content that stands out. Looking forward to doing more videos in the future.... See more

Rated 4 out of 5 stars

We ordered a 30 second cartoon animated video to grab a lead's attention while explaining our unique partnership and offer. The process was efficient, quick, and all communication was prompt and clear... See more

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Rated 5 out of 5 stars

My team and I honestly can't believe how consistently good these videos are every month. It's possibly the best use of my marketing budget sine launching the company

Rated 5 out of 5 stars

As a marketer, the video turned out amazing and we've already put it into our marketing arsenal. We're running Facebook ads and getting a lead cost of around AU$5.50 for small business owners (Austral... See more


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4.7

Excellent

TrustScore 4.5 out of 5

234 reviews

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4.7

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(234)

11 reviews in the last 12 months

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Rated 4 out of 5 stars

Great fast service and great end product.

Great fast service!

We are launching a new service offering and decided to give this a try for Social Media and our website. The process was simple, I had a revision or two on the script they developed, as well as one on the video. Piece of cake and very fast, even over the weekend.

The only hiccup was the mid-range package I purchased was supposed to come with captioning, but the video did not have it. When I asked about it, it sounded like I was going to have to pay for that as an add-on. I took a screenshot of the signup page that showed captioning was included and then it was no problem. Just sounds like Marketing was not on the same page as Production!

Overall, I would definitely recommend and will likely use them again.

June 14, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks for the great review! Sorry about the subtitles issue, we have recently been going through an upgrade to a lot of our video packages, and sadly this was a small glitch!

I'm glad you got it sorted in the end though and wasn't wrongly charged! If you email us, Ill have our team make you a free 3D logo video for your company. Just email the team and say "Matt said i can get a free logo video?" - And ill make sure you get one ;)

Rated 5 out of 5 stars

My little secret business tool!

Excellent company excellent videos! I almost hate to leave a review because I wanted to be my little secret will use them again and again! Great value great service great communication!

May 28, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Carlos! it was awesome working with you! No need to worry about letting other people know about us, I'll make sure you always get priority service no matter how busy we get ;)

Rated 5 out of 5 stars

Our business uses 30 Second Explainer…

Our business uses 30 Second Explainer Videos every month to help with marketing. We are always pleased with the videos we receive from the 30SEV team.

May 21, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Daniel! It's been great working with you. Thanks for your continued business :)

Rated 4 out of 5 stars

Great turnkey solution

My overall experience is great. The reason why I didn't give a 5 start review is because the first draft of the explainer video that was sent, wasn't quite as great as I expected.

There were some parts that didn't quite follow the story line that was presented in the script. I write this at a time when I'm still in the draft review process so my anticipation is that all of this will get corrected.

Otherwise, the process from start to finish is clear and easy and that's all you can ask.

April 28, 2021
Unprompted review
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Reply from 30secondproductions.com

Hi Dominik, Im sorry our team failed to deliver a 5 star experience for you. I hope they will be able to fix all your concerns in the first round of free changes :)

Rated 5 out of 5 stars

Love it and will certainly use them again soon!

We decided to try our very first explainer video with 30secondexplainervideos.com and we have been thrilled with this experience. They were quick, efficient and very patient with us! They really helped us demonstrate a complex product of ours in a simple and effective way! Love it and will certainly use them again soon!

April 26, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks for the awesome review Shellie! It was great working with you and we look forward to working with you again soon :)

Rated 5 out of 5 stars

A Great way to get startet into video based customer communication

we wanted to get a first experience in using video as a medium for customer communication.
the 30 seconds explainer videos idea sounded like a very interesting offer and so we took them up on it.
The approach is extremely efficient in leading you through the process of scripting the story/value proposition. The team was very friendly, always helpful and on multiple occasions made the effort to go out of their way to better understand us in order to make this video work. Having said that, the overall time it took from the first contact to delivering the video was less than a week...a five star experience!

April 23, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Hans! It was great working with you! We look forward to working with you again soon :)

Rated 5 out of 5 stars

Very professional and fast

Very professional and fast! I was impressed not only by the quality of the final video, but by the entire process. I will definitely be coming back for more videos! Thanks!

April 18, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Erik! It was great working with you as well! We look forward to working with you again very soon :)

Rated 5 out of 5 stars

Adding my kudos to the many others shared...

Thanks to the entire 30secondexplainervideos team for a great result, on time and on budget! Special shout outs to Jade, Rikki and Stefano for their accessibility, patience and professionalism throughout the process.

April 15, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Eliot! It was great working with you. We look forward to working with you again soon :)

Rated 5 out of 5 stars

Appreciate Customer-Focused Approach

Working with the team at 30 Second Explainer Videos was easy, collaborative, and effective. I'm highly impressed with the output and the overall positive experience.

April 8, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Kathie! It was great working with you! We look forward to working on your next project soon :)

Rated 5 out of 5 stars

Great experience!

Great experience! We would highly recommend 30-second explainer videos. The whole process was very smooth, from start to finish.

April 5, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Rob! It was great working with you! We look forward to working with you again soon :)

Rated 5 out of 5 stars

MUST HAVE

their customer service has been very active and stays on top of the updates. I am impressed with their efforts.

April 1, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Micheal! It was great working with you, we look forward to working with you again soon :)

Rated 5 out of 5 stars

Great services

Great services, I have already ordered more than 10 videos and the quality and speed of work are amazing

April 1, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Bassem! It's been great working with you :) Thanks so much for your continued business!

Rated 5 out of 5 stars

My experience with 30secondexplainervideos

My experience with 30secondexplainervideos was awesome from start to finish!! They were clear, friendly, on the mark and FAST!!I felt like I was working with a well-oiled machine and yet I didn't just feel like one more cog in their wheel. Their customer support and delivery were awesome. I would highly recommend them!

March 31, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Miriam! What an awesome review! It was great working with you and we look forward to working on your next video soon :)

Rated 5 out of 5 stars

Very fast and professional service

Very fast and professional service. Very reasonably priced too. Would recommend them to anyone!

March 30, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks John! It was great working with you! We look forward to working with you again soon :)

Rated 4 out of 5 stars

Quick service but expect to be nickled and dimed.

30 Explainer videos offer very quick responses and they have a very set process for everyone which can make things easy but not as flexible. The process is very simple although they give you the opportunity to make changes to the video, they do not give you any details on the animations that they plan to use nor any wireframes. Any changes after the initial draft of the video they seem to charge you. There is quite a bit of nickled and dimed for their services. All in all, the price is not to bad and the product is what we were expecting. I would recommend to use their services again but be very specific on what you're asking for and know what you want.

March 25, 2021
Unprompted review
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Reply from 30secondproductions.com

Hi Kevin, Im sorry for your bad experience! We never never aim to nickel and dime our customers. The only time we charge additional fees is when the script has been re-written by our client, after the video was completed. (This is why we ask you to triple check your script before submitting it to animation, to avoid 'reanimation fees'.). Or when ultra complicated custom artwork is required in the video. Such as operating car engines, or specific technology operating that takes a lot of time to draw and animate.

Its very very very rare that these fees occur, however we do make it as clear as possible upfront that re-animation fees will apply if you approve the script for animation, and decide to change it later. (As it requires us re-animating and retiming the whole video and voiceover)

I hope you can understand our position. And we are sorry you were unhappy with your experience.

Rated 5 out of 5 stars

I had a vision for my video and had a…

I had a vision for my video and had a lot of details, some were not possible but many were possible. The studio team heard my detailed edit requests and honored what was possible. Jade the team manager over my project was exceptional, the scriptwriter very helpful with her suggestions. I will definitely hire the team at 30secondexplainervideos.com again for my next visions.

March 23, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Theresa! It was great working with you. We look forward to working with you again soon :)

Rated 5 out of 5 stars

Great short video for the price

Great short video for the price! Had an issue with the wording and they corrected it quickly. All communication was great!

March 23, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Lindsay! It was great working with you. We look forward to working with you again soon :)

Rated 5 out of 5 stars

Software Excellence

I went to 30secondexplainer videos because my software product is sometimes difficult to explain. They were very easy to work with, understood my product, and gave me great audio and video. When I needed to make corrections, they were prompt and courteous. I would use them again in a hearbeat!

March 22, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Dan, it was awesome working with you! We look forward to working with you again soon :)

Rated 5 out of 5 stars

My first time having a video made - sooo easy!!!

My first video with 30 second has just been completed. I can't tell you how easy their process was. The script writers and animators are excellent - certainly surprised me with an excellent spot on video. The people I worked with were friendly and patient. The video is relatable to my audience, cute and up lifting, and the graphics are well done. I'll be using them again very soon - great value for the price and time it took start to finish. Dr. K

March 21, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks Sherri! Glad you had such a good experience with us. We look forward to working with you again soon :) (Don't forget to tell your friends about us!)

Rated 5 out of 5 stars

This company is an excellent vehicle to increase your products or services

This company is an excellent vehicle to use if you want a video to explain what your services are. My animated video was produced of quality. The video was very affordable compared to companies that I have used in the past. Thank you for making my company look good!! I will use them again.

March 20, 2021
Unprompted review
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Reply from 30secondproductions.com

Thanks for the awesome review Judy! We look forward to working with you again soon :) (Don't forget to tell your friends about us!)

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