The advisors were very friendly and professional on the phone. Also reassuring when I was using the portal! I would prefer to deal with paper copies of documents required and they were very helpful. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was advised by Barclays that they could supply a solicitor on my behalf for the transfer of my mortgage from my existing lender... I'm glad I decided to use there recommendation. Optima Legal did it... See more
Company replied
I had a great experience with the Optima legal company. The team was courteous and always kept me in the loop especially Aaron. Their online tool is great as it keeps me informed and I can access wh... See more
Company replied
Very efficient and responsive! I was applying for a remortgage with a new mortgagee and left an enquiry in their system regarding a letter from my old mortgagee. Optima Legal replied promptly the fo... See more
Company replied
Company details
About Optima Legal
Written by the company
Optima Legal
We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.
Contact info
Suite 5A, West Village, 114 Wellington Street, LS1 1BA, Leeds, United Kingdom
- info@optimalegal.co.uk
- 360.optimalegal.co.uk
4.3
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We are able to get the good support in…
We are able to get the good support in the portal and email but it is difficult to reach them over the phone.
April 18, 2026
Poor communication
Because we had no direct way to reach the case worker and could only leave messages that took several days to get a reply, our completion was delayed by 10 days, costing us an additional £500.
April 14, 2026
Easy and responsive
April 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good online portal and overall service
Good online portal and overall service. Need to keep chasing.
March 31, 2026
Reply from Optima Legal
Vicky,
We appreciate your feedback and are happy you like our online portal and service. We'll work on improving our follow-up communication.
Optima Legal
Reply from Optima Legal
Mike,
We are pleased to hear that our service was quick, efficient, and helpful! Thank you for your positive feedback; we appreciate it greatly.
Optima Legal
Customer processes online
Their online service and dashboard are excellent as it keeps the client up to date with progress.
The entire process from start to finish was so smooth.
April 16, 2026
Reply from Optima Legal
George Fomba,
We're happy to hear that our online service and dashboard kept you well-informed. It's great to know that the entire process was smooth from beginning to end. Thank you!
Optima Legal
Pain Free completion
Being exceptionally busy I was dreading the back and forth with a mortgage completion, however, it was painless and the most important factor being the prompt response any questions and the tracker.
April 15, 2026
Reply from Optima Legal
John,
We're happy to hear that your mortgage completion was painless, despite your busy schedule. We appreciate your highlighting our prompt responses and the tracker's usefulness. Thank you for your positive feedback!
Optima Legal
Reply from Optima Legal
Thank you for taking the time to leave your feedback, we appreciate it!
Reply from Optima Legal
Mr Rusniak,
We're happy our service was fast and our contact was quick for you. Thank you for sharing your positive experience with our services!
Optima Legal
Excellent service and systems these…
Excellent service and systems these people are great would definitely recommend
April 15, 2026
Reply from Optima Legal
Gary,
We're happy to hear that you found our service and systems excellent! Thank you for your recommendation; it means a lot to us.
Optima Legal
Made a stressful process simple and…
Made a stressful process simple and straightforward. Trusted them completely to execute my wishes and they did not disappoint
April 15, 2026
Reply from Optima Legal
Janice,
We're happy we could simplify a stressful process for you. It's wonderful to hear you trusted us and that we met your expectations. Thank you for your positive feedback!
Optima Legal
It was something I did dread in dealing…
It was something I did dread in dealing with but the while experience was very smooth and easy .
April 15, 2026
Reply from Optima Legal
Paul,
We appreciate you sharing your experience. We're happy to hear that your experience was smooth and easy for you. Thank you for your feedback.
Optima Legal
Reply from Optima Legal
We're happy to hear that you had a great experience with our professional and quick service! Thank you for your positive feedback.
Optima Legal
Clear, Efficient and Professional Service
The advisors at optima Legal are very professional, clear and provide very efficient service.
April 14, 2026
Reply from Optima Legal
We're happy to hear that you had a positive experience with Optima Legal. We appreciate your feedback and are glad our advisors were professional and efficient.
Optima Legal
Very good communication and excellent customer service Lots of communication which kept…
Lots of communication which kept everything running smoothly and efficiently and a very quick turn around was the outcome very happy and would highly recommend to anyone, the customer service was excellent .
April 14, 2026
Reply from Optima Legal
Simon,
We're happy to hear that our communication helped everything run smoothly and efficiently! We appreciate your recommendation and are glad you found our service excellent. Thanks for your feedback!
Optima Legal
Brilliant service from start to finish
Brilliant service from start to finish! Very easy to navigate the portal and very helpful when needing to contact via phone. Would recommend
April 14, 2026
Reply from Optima Legal
Katie,
We're happy to hear you received brilliant service! It's great that you found the portal easy to navigate and our phone support helpful. Thank you for your recommendation!
Optima Legal
Went smoothly apart from the .gov deed…
Went smoothly apart from the .gov deed signing .. it failed after a lot of time taken getting regd ..so that was disappointing . Otherwise I’d have given 5 stars
April 13, 2026
Reply from Optima Legal
Karen,
We appreciate your feedback. The electronic deed signing service is offered by the government and we therefore do not have any control over this, including being able to resolve any issues with heir service should they arise. We continue to work with the government to improve the service they offer in this regard.
Optima Legal
Remortage
Very easy to use online portal and staff were polite and handled questions well.
April 1, 2026
Reply from Optima Legal
Senthil,
We're happy to hear that you found our online portal easy to use and that our staff were polite and helpful with your questions. We appreciate you taking the time to leave a review.
Optima Legal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.