360 Cycles Reviews 129

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, making the overall service experience outstanding. People frequently highlight the high quality of the products and the efficient service provided, noting that the team goes above and beyond to ensure customer satisfaction and provide expert advice on bikes and accessories. However, some customers were dissatisfied with the service, reporting instances of unhelpful staff and issues with repairs. A few other people also felt that the prices were quite expensive.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the helpfulness... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their extensive knowledge and... See more

Product

People report positive experiences with product. Many customers praise the quality and suitability of the... See more

Quality

Consumers find quality to be positive, especially regarding service and products. Many customers praise the... See more

Price

Customers had ambiguous experiences with price. While some reviewers found prices to be reasonable, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a bike for our 6 year old, a seamless buying experience. The guys in 360 guided us on best bike based on his age & ability & something that would grow with him. He had his first run on it to... See more

Rated 5 out of 5 stars

I bought two Schwalbe Marathon Plus Puncture Resistant tyres to replace the Schwalbe Citizen tyres that came with the bike. I'd had to deal with 2 punctures in a year with the Citizens and hope that t... See more

Rated 5 out of 5 stars

From start to finish service from all the guy's in 360 was brilliant. They make buying a bike so easy with fantastic knowledge and help. Communication was excellent and continuous. Look forward to con... See more

Rated 5 out of 5 stars

I have been using 360 cycles for well over 10 years and they are exceptional to deal with in every way. Their knowledge of the sport quite apart from the products is inspiring. Their atten... See more


Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Bike Accessories Store

Written by the company

Located on Clontarf's scenic coastline bike route, 360 Cycles is a customer service-driven Dublin bicycle shop. With extended opening hours and a team of precision mechanics, we pride ourselves on offering high-quality bikes and accessories. Shop online for a wide range of bikes, including road, mountain, electric models and essential accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

129 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Arrived on time

Ordered some cycling gloves and winter shoe covers. Arrived in good time. A great service from 360 Cycles :-)

February 2, 2024
Unprompted review
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Reply from 360 Cycles

Thank you, Kevin, for your review! We are happy to hear that you found the items you need and that they arrived on time.

Rated 5 out of 5 stars

Great service

Great service, good quality products, good value.

I managed to pick up some great tyres heavily discounted. Also tubes and stuff.

Arrived well-packaged, on time.

Website gives good recommendations and review scores for all products.

Recommended

December 17, 2023
Unprompted review
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Reply from 360 Cycles

Thank you, William, for your review! We are happy to hear that the items were well-packaged and arrived on time.

Rated 5 out of 5 stars

Service couldn't be better

Service couldn't be better. Use it to fix bike and orders ( tyres, tubes etc. ). Friendly and professional staff.

January 24, 2024
Unprompted review
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Reply from 360 Cycles

Thank you, Marcin, for your review!

Rated 5 out of 5 stars

I am very satisfied

I am very happy with my decision to order here eventhough I live in Germany. I really needed the Yuba Pop top Cover for my Family ebike but it seemed nowhere available. Then I found it with a Shop in Spain that does not deliver to other countries and at 360 cycles, which I contacted since my English is better than my spanish. The support was friendly and very helpful with making my Order and delivery possible. They calculated the delivery cost, informed me and placed the order. They even phoned me to double check the postcode and the Package was sent the following day. I am also very happy with the product itself.

January 9, 2024
Unprompted review
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Reply from 360 Cycles

Thank you so much for taking the time to share your experience with us! We're happy to hear about your positive experience with 360 Cycles, and we're delighted to have been able to assist you in obtaining the Yuba Pop Top Cover.

It's wonderful to know that despite the distance, our team was able to provide support in your ordering process. We understand the importance of reliable and efficient service, especially when delivering products internationally. Your compliments on our team genuinely mean a lot to us, and we're pleased to help you every step of the way.

Rated 5 out of 5 stars

I bought a pannier bag yesterday…

I bought a pannier bag yesterday morning. Item was delivered within 24hrs and fitted straight away. Excellent.

January 5, 2024
Unprompted review
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Reply from 360 Cycles

Hey Mark! Thank you for your purchase! We're happy that it met your expectations and was a perfect fit for your needs.

Rated 5 out of 5 stars

Highly recommend

Highly recommend all the lads at 360 cycles. Recently bought two kids bikes and the service and communication was excellent. Everyone was very friendly and more than happy to help.

December 22, 2023
Unprompted review
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Reply from 360 Cycles

Conor, thank you for sharing your experience! We're thrilled to have helped with the kids' bikes.

Rated 5 out of 5 stars

Thank you 360 cycles!

Thank you 360 cycles!
I do all of my shopping online and I have never experienced anything close to this level of customer service, it was amazing! Everyone I dealt with via email and over the phone was so pleasant, helpful and informative. They kept me in the loop at every stage of the order because the bike I wanted was out of stock, it arrived well in time for Christmas without a glitch! Just brilliant, highly recommend, 5 star all the way!

December 12, 2023
Unprompted review
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Reply from 360 Cycles

Thank you, Gemma! Your glowing review truly made our day. Thanks for choosing 360 Cycles!

Rated 5 out of 5 stars

Great customer service (and products)

Ordered a tyre and brake pads. Arrived two days after I ordered in recycled packaging which was fantastic. Brake pads somehow weren't delivered but I was able to speak with the business and they created a new order to be shipped asap. Great customer service, especially with them busy near Christmas!

P.S. parts quality excellent, bike is good as new now!

December 17, 2023
Unprompted review
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Reply from 360 Cycles

Thank you, Gabriel, for your review! We are sorry for the minor issue with the brake pads delivery. We are happy everything was sorted. Thanks once again for the review.

Rated 5 out of 5 stars

Great, speedy service

I bought from 360 cycles two separate times in the last month or so. First time I got a bike carrier for panniers, the second a pump. In both occasions, the service was super quick (I think I got the packages within 2 working days), the items were properly packaged and protected, and the price was reasonable for what I was getting (with free shipping on top because I was over the threshold for it). They even added a personalized "thank you" card in the parcels, which was a nice touch. So I will be buying from them again!

November 1, 2023
Unprompted review
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Reply from 360 Cycles

Thank you for your kind words! We appreciate your feedback.

Rated 5 out of 5 stars

Top service

Top service as usual. the guys are always helpful and ready to go the extra mile for all queries.

October 9, 2023
Unprompted review
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Reply from 360 Cycles

Thank you for your kind words! We appreciate your feedback.

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service from 360 cycles. Had an order in which went astray due to outside shipping issues, Cian, Mike and Marius handled replacement order for me. Correspondence and calls were very proactive with assurances and tracking all the way. Replacement item upgraded to ensure I could get cycling again as quickly as possible, and total ownership of my issue throughout.
Can't praise the team highly enough.
Fantastic company to deal with .
Continued success guys.

Gearoid Lacey - Dublin

September 27, 2023
Unprompted review
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Reply from 360 Cycles

Thank you, Gearoid, for your review. We're happy that in the end, you got your order. We appreciate your feedback.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, no problem returning an item that didn’t suit, very helpful staff, will definitely recommend 100%

September 4, 2023
Unprompted review
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Reply from 360 Cycles

Thank you, John, for your review. We're thrilled you had a great experience with our customer service. We appreciate your feedback.

Rated 5 out of 5 stars

Very quick shipping

Very quick shipping , good communication, very happy

August 18, 2023
Unprompted review
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Reply from 360 Cycles

Thank you, John, for your kind words! We appreciate your feedback.

Rated 5 out of 5 stars

Got 2 old bikes back to their best

I have brought in 2 older mountain bikes to 360 this summer that were in poor condition that I wanted to get roadworthy again. Firstly Dean and then Tomas provided me with their expert advice on what could he done with both bikes. It took a few visits, but both bikes now back as good as new. The 2 lads could not have been more helpful and only interested in getting the bikes into shape to best assist the rider without unnecessary costs. 👍

August 8, 2023
Unprompted review
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Reply from 360 Cycles

Thank you, Paul, for your kind words!

We appreciate your feedback and are delighted that Dean and Tomas could provide you with their expert advice to restore your older mountain bikes.

Your satisfaction is our top priority! Thank you for your continued loyalty!

Rated 5 out of 5 stars

I Recently got my Bike repaired new…

I Recently got my Bike repaired new Cassette and Chain and it feels like a brand new bike.
Best Bike shop in Dublin.

The staff really know what they are doing.

June 28, 2023
Unprompted review
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Reply from 360 Cycles

Thank you, Trevor, for your kind words! We appreciate your feedback.

Your satisfaction is our top priority! Thank you for your continued loyalty!

Rated 5 out of 5 stars

The staff that work at 360 Cycles are…

The staff that work at 360 Cycles are thoroughly professional in the execution of their duties. Independent informed advice based on your needs rather than their turnover. I have absolutely no hesitation in recommending this company.
Brendan Mays.

July 4, 2023
Unprompted review
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Reply from 360 Cycles

Thank you, Brendan, for your kind words! We appreciate your feedback and your trust in our team of professionals.

Your satisfaction is our top priority! Thank you for your continued loyalty!

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