The new version is one of the worst things I've ever experienced in terms of Inbound Customer Care, practically impossible to use, useless. I hope the developers can fix the problems, such as the inab... See more
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Fast response to customer facing website queries. Been using 3CX for about 4 years now and very happy with the UI/UX and Development builds and release's. Fitting our needs from the front end to the b... See more
Company replied
Previously, I'd recommend 3cx to anyone looking for a PBX. Unfortunately, I no longer can, as they just don't care about their customers. I've not spoken to a single person who thinks the v20 GUI is... See more
Company replied
The 3CX V18 backup can't be restored to V20 if you don't set a 'system owner' To make matters ridiculous, V18 can't be activated to make the necessary modification, nor can the backup be restored... See more
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Company details
Written by the company
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. With integrated video conferencing, apps for Android and iOS, website live chat, SMS and Facebook Messaging integration, 3CX offers companies a complete communications package out of the box.
Contact info
4, Markou Drakou, 2409, Nicosia, Cyprus
- +35722444032
- https://www.3cx.com/contact-form/
- 3cx.com
2.5
Poor
175 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 2 weeks
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3CX ... we are sad
unfortunately I have to say that 3cx is slowly becoming an absolute disaster.
Very strange decisions are made that no customer understands and there are no explanations.
Example:
-The administrators can recently make several settings only through the management console and some settings only through the web client. Everything through the console no longer works.
-Some headset integrations are temporarily removed, with the note: not our problem.
-Guys ... my Nokia 3390 supports different ringtones ... 3CX Desktop client supports only one.
-Only one number per contact is passed to connected phones, and that is the mobile number ... crazy .
There are many examples of this.
It usually takes a very long time to revert strange changes. The partners and the community also have to exert extreme pressure first.
On Reddit there is now a thread where alternatives to 3CX are collected. The partners are also slowly becoming more dissatisfied
@ 3CX, start developing your software together with customers and partners and fire the current decision makers. The PBX has potential.
March 24, 2023
Unprompted review
Reply from 3CX
Hello Horst. Thank you for your feedback. We're sorry to hear you're not satisfied with some recent changes in 3CX. Our goal is to create user-friendly and efficient software, but we understand not all updates may align with every user's preferences.
We offer you to visit our Ideas Forum https://www.3cx.com/community/forums/3cx-ideas/. Here, both Partners and Customers can submit and upvote suggestions for future development.
Received twice menaces in a row from a…
Received twice menaces in a row from a peanut brain women working at 3cx partners department yesterday. I don’t know her and she basically said that if i want extend my partnership agreement until dec 2023 then reply to her. I told her i do business with abp tech to buy my 3cx stuff as a reseller. She replied and asked me what type of customer i am at abp tech and last paragraph she said that she will block my partnership agreement anyway if i don’t sell for $1000 usd in 2023. Found that quite ass hole and bit.. and menacing me. I never called anybody there since i am partner. I just registered on the web site and paid my yearly subscription as s customer. She a piece o sh.. i hope she get fired. I am the customer who spend money there and it us my money that pay her salary. Is it enough clear ?
January 22, 2023
Unprompted review
Reply from 3CX
Thanks for the feedback. To clarify. In order to maintain a 3CX Partner account resellers are expected to sell a minimum of 1K of 3CX subscriptions - an amount lowered in 2023 from 2.5K in previous years. If a company is unable to meet the minimum sales quota, then they can remain a customer.
The service received was 5 star from…
The service received was 5 star from Monika Rimeikaite. We had an issue with billing, which was resolved immediately and we were updated every step of the way with clear instructions. Thanks
November 29, 2022
Unprompted review
Reply from 3CX
Hello Claire! Thanks for your 5-star review. We are happy Monika was able to resolve your issue!
Was not very happy with this
Was not very happy with this. It is marketed like a simple solution but I had a PBX working fine with softphone and took me a week to get it working with 3cx after I even paid for it. Good luck cancelling accounts too. I had to call my bank and cancel my credit card. I have no idea why their softphone didnt work on my cell.
May 11, 2022
Unprompted review
Reply from 3CX
Hi Monika! Sorry to hear you were unable to configure your 3CX System.
3CX is simple to set-up, however, if you require extra assistance we have free resources available to customers: 3CX Forums, 3CX Academy and Live Customer support via our website.
Our Customer Service can advise you regarding any questions you have about your payments, also.
You can also contact a 3CX Partner for technical assistance: https://www.3cx.com/ordering/find-reseller/
We look forward to hearing from you and helping you out!
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