Aaron has been an absolute superstar! I enquired about the machine & then my work life got very stressful & it was put on the back burner. However Aaron sympathised with my situation, gave me space to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have recently purchased two devices from 3D, I am extremely happy with the results produced so far. Training has been extremely informative with trainers providing in-depth knowledge and backgro... See more
Colin is an extremely professional and reassuring engineer. He resolved the issues with my two facial devices in good time and diligently tested them prior to signing of the report. He also made sure... See more
Aaron has been very helpful and patient with me. Always there to answer any queries. Has been a great account manager so far. This is my 1st big purchase for my clinic and he has made sure I’ve been... See more
Company details
Written by the company
3D Aesthetics are one of the key industry leaders in the beauty and aesthetics industry, providing some of the most advanced, non-surgical, face, body and laser devices on the market. Our award-winning treatments use the latest technologies for body contouring and inch loss, advanced facials, laser hair reduction, skin tightening, tattoo removal and much more.
Contact info
New Barn Farm, Coventry Road, CV23 9JP, Rugby, United Kingdom
- 01788550440
- STUART@3D-AESTHETICS.CO.UK
- 3d-aesthetics.co.uk
4.5
Excellent
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been helped by Aaron all the way from…
Been helped by Aaron all the way from choosing my visage machine to buying both the visage and Emlift. He has been very available and main point of contact for me. Went through all the financial arrangements, delivery and training details with me which were all very complicated. He has been a major support in my 3D journey.
September 23, 2025
Unprompted review
Good thorough training on the new Trimax
Good thorough training on the new Trimax machine.
Ihave found the company to be very responsive with customer service and good training support.
September 15, 2025
Unprompted review
It was really amazing and the…
It was really amazing and the explanation was perfect
Thanks again
September 11, 2025
Unprompted review
Bad customer service, disgraceful
I previously left a 1-star review due to issues that have since been completely resolved. The new director has gone above and beyond to make things right, and my experience has been fantastic since the change in management. I'm very happy to update this to 5 stars! I feel as though my business is valued and that's really important when we invest in a company to invest in our own growth. The 3d visage is rather spectacular!!
July 7, 2025
Unprompted review
Reply from 3D Aesthetics
Hi Natalie, Thank you for sharing your feedback. Our Customer Services Manager, Hannah, spoke with you on Tuesday afternoon and is in ongoing discussions with you regarding your queries. We can assure you that these are being actively managed and that our team are working with you directly. We want to reassure you that your concerns are being taken seriously, and we remain committed to supporting you. Our aim is always to provide the best possible service to our clients, and we value the opportunity to resolve matters together in a positive way. If you need to contact us again at any point, please reach our customer service team at customerservices@3d-aesthetics.co.uk. Thank you
Very friendly and professional
Very friendly and professional. Paul talked me through how to use the machine and was very knowledgeable.
August 22, 2025
Unprompted review
Amazing service
Amazing service, delivery was prompt and Paul was friendly and efficient. 10/10 service
August 18, 2025
Unprompted review
Amazing company
Amazing company, pay was great when he delivered my first machine.
I say first because I will most definitely be buying again from 3D aesthetics absolutely amazing company.
Do professional and helpful xx
July 24, 2025
Unprompted review
Friendly & Efficient
Friendly, efficient and courteous. Arrived early and couldn’t have been more helpful. Thank you for excellent service.
July 23, 2025
Unprompted review
Had Paul for delivery and he was…
Had Paul for delivery and he was amazing and so informative! Really helpful guy
Thank you so much
July 22, 2025
Unprompted review
Mel from 3D has been absolutely…
Mel from 3D has been absolutely incredible from the first contact with her! I’ve been in talks with her about buying some devices for my clinic for over a year and she has been extremely patient, super helpful, friendly and supportive.
I have spoken to many other manufacturers who really give the hard sell, are extremely pushy and have felt pressured by others in the past. However, Mel has been entirely different and this has been a key contributing factor in my decision to choose 3D. I attended an in person demo at HQ and was welcomed from start to finish by Mel and the wider team, with no question unanswered and a comprehensive demo with both hands on elements and educational presentations. If you’re looking for excellent devices and customer care that goes above and beyond then head to 3D aesthetics!
June 12, 2025
Unprompted review
Nicola is truly the best trainer❤️❤️😍
Nicola is truly the best trainer❤️❤️😍
She explains everything so clearly and with such friendliness that it makes learning enjoyable and easy. Nicola is always there to help.This has been the best training experience ever – thanks to her dedication, knowledge, and positive energy🙏🙏🙏 we really enjoyed lot during our hydra facial training😍😍
June 10, 2025
Unprompted review
It’s was such a great experience..
It’s was such a great experience..our Nicola were an amazing teacher therapist..she makes us so comfortable and keep asking if we have any questions..all the staff were so welcoming..they’re so helpful. She give us training with all her great skills and experience..and also We enjoyed unlimited tea coffees..and drinks..Thanku so much all of the team who makes us feel like a home
June 10, 2025
Unprompted review
Paul was amazing he really knows his…
Paul was amazing he really knows his stuff, so friendly and helpful! Can’t wait to get started with my training. Such a professional company to work with.
May 14, 2025
Unprompted review
Mr Paul delivered and installed 2 new…
Mr Paul delivered and installed 2 new machines 3D Hydro2facial and 3D Triologyice. He explained everything nicely, very professional and kind person. He answered all my queries and explained in details. I'm so happy with the service 10/10. Thank you so much Mr Paul and 3D asthetic.
May 12, 2025
Unprompted review
0/10000 customer service.
Review for Lesielle UK that this company owns - ordered on the 6th April as to which my payment was accepted and money was taken. 2 weeks later, still nothing delivered despite it saying 48-72hrs online. Messaged via the website 4 times, messaged on instagram, (no replies on any), and so finally resorted to messaging on LinkedIn. A kind lady on LinkedIn who works for Lesielle in France then kindly replied to me and said it wasn’t her domain but she would email and tag me in. I still haven’t had a reply from this company. I also emailed them using the email I was tagged into asking for a refund which I haven't had a reply to. My order was finally sent to me and arrived yesterday (only a month late), but only because of the lady on LinkedIn. So basically, there’s no form of customer service in any way shape or form. They are quite happy to take your money, not send the product and pretend you don’t exist. They wouldn’t have even bothered actually sending the product if it wasn’t for the lady on LinkedIn sending them an email. AND THEY STILL HAVEN'T REPLIED TO ME!!!! Awful service.
April 6, 2025
Unprompted review
Reply from 3D Aesthetics
Thank you for your feedback, and we're sorry for the inconvenience you experienced. 3D Aesthetics are a stockist of these items and not the manufacturer or owner of Lesielle. Due to a change in internal management, there was a temporary disruption in our internal processes as we did not have immediate access to the correct systems. This impacted our ability to respond and support you as promptly as we normally would. Please be assured that we’ve since resolved these issues and put measures in place to prevent this from happening again. We understand how frustrating this must have been and we appreciate your patience during the transition. If there is anything still unresolved or if you’d like to speak with us directly, please don’t hesitate to contact us at customerservices@3d-aesthetics.co.uk we’d be more than happy to help.
Brilliant customer service.
Brilliant customer service.
Paul was very helpful and set up the Machine, ensuring each step and parts of the hydro2facial were explained.
Very happy with the service so far!
May 1, 2025
Unprompted review
Great service.prompt delivery and…
Great service.prompt delivery and excellent communication all the way
April 30, 2025
Unprompted review
Very helpful and explained everything…
Very helpful and explained everything well
April 29, 2025
Unprompted review
Reply from 3D Aesthetics
Thank you for the feedback. I'm glad everything was explained well. Please let us know if you need anything further!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.