3DPartnershop Reviews 422

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The whole process of ordering was smooth and quick, more so than many larger online vendors. But what I'd like to focus on is that when I tried to order from a US vendor, I was told they couldn't be b... See more

Rated 5 out of 5 stars

Ordered a Printer and Resin to Switzerland. Worked all fine. FedEx took a bit longer than expected but 3DPartnershop was constantly checking-in on the delivery status and I was kept updated. Hope the... See more

Rated 5 out of 5 stars

Hello I ordered a screen for phenom ordered Monday arrived Tuesday in France nothing to say excellent product on the site the photo of the screen is indicated jw31 and I received a jw33 but to my s... See more

Rated 5 out of 5 stars

3DPartnershop was east to order from and provided excellent racking with FedEx. They shipped quickly and their parts matched perfectly with my ultrasonic WonderCutter S. Extremely Pleased with my pur... See more

Company details

  1. Electronics Store

Written by the company

Fastest growing 3D printers online shop in Europe.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Service

I had been looking for a new motor for my printer and couldn't find one anywhere. 3DP had exactly what I needed, and shipped to the US faster than many US companies. Could not ask for better service.

August 16, 2022
Rated 5 out of 5 stars

perfectly fine!

Purchased Resin, silicon mat and some other small things. It was shipped really fast. Packaging keeps everything save, prices are fair. Nothing I didn't like.
Thank you for this shop!

August 6, 2022
Rated 5 out of 5 stars

Good day

Good day

I buy one bottle polimer Jamanghe and test it. Price is good and fast shippment to. I m looking for polimer to building smal model house and another similar bulding.

Thanks you

July 27, 2022
Rated 5 out of 5 stars

Review

Great service. But If your a Uk resident be aware you will have to pay important tax on your item, my tax bill came to £450

June 15, 2022
Rated 4 out of 5 stars

something went wrong with logistics

something went wrong with the communication of the logistics group, which was not the fault of 3D PARTNERSHOP. SHIPMENT TIME WAS A BIT LONG DUE TO uKRAINE WAR.
Communication was perfect and accurate, friendly and reliable, love to make more business with this company.

May 24, 2022
Rated 5 out of 5 stars

Very happy with the speed of delivery…

Very happy with the speed of delivery (In my case to Germany) and with the communication. Question are getting answered quickly and I was able to return a big 3D printer since it had some technical problems. Highly recommend that store for everything 3D printing related.

May 9, 2022
Rated 1 out of 5 stars

Blame yourself!

On February 7, I made a pre-order. The store has sent a message about a successful payment. There was supposed to be a shipment in early March, but it did not take place. The store did not contact me and did not inform me that there were difficulties with the order. I found out about the difficulties myself when I wrote to them, at the end of March. They reported that they were returning the money. The refund was made on March 26, but the money was never returned to me. No customer orientation. No concern for the client. No help. No apologies. Nothing. First they blame my government. Then they blame their partners. No. Blame yourself!

upd/

Exactly. You will not be notified of problems with the order for a long time if you are from Russia. The goods will not be delivered to you if you are from Russia. You will not get your money back if you are from Russia. Are Russians to blame for being Russian? From the very beginning, you were not interested in resolving the dispute because I am from Russia. There was no initiative from you because I am from Russia. And after I asked about the possibility of delivery to Kyrgyzstan, you removed this country from the list. It was more important to you not how to please the client and work competently, but where this client came from. You can treat the current situation as you like, but something those who taught us to work by the rules themselves do not follow their own rules. And you call yourself a civilized society? Ostracism, unprofessionalism and a complete lack of moral principles in relation to the civilian population of Russia. Shame on your entire "democratic and legal" world order.

May 6, 2022
Unprompted review
3DPartnershop logo

Reply from 3DPartnershop

Dear Customer, I think you forgot to mention that the purchase was made from Russia. And after war declared to the country of Ukraine all EU banks blocked the comunication and money transfers so that is probably the main reason you did not recieved your money back. And you know that very well because you mentioned it in email...
Also, we are not a bank, we do not own or control our customers money and we do not have any partners to do such things.
You also contact the payment provider - Mollie.com that handles the money transfers between banks, hope they will also help you to handle your issue.
And thank you for sharing this great 1 star opionion! This way more customers will be able to read that! You are so kind!

Update/
Please don't judge the whole world with your measure. With your statement, you have shown exactly how wrongly and hastily you judge other people. We will not continue this conversation. In business and everyday matters, we always stand on the side of the client - person and of course the rule of law. In this case, we will not get involved in your personal judgement.
However, we sincerely wish that banking matters will be resolved as soon as possible and that you will receive a refund of your payment.

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