Great service
Great service. Ole was good to find out what i needed and offered advice on materials and improvements to my model. Worked out well in the end so Im very happy with the end product.
September 1, 2017
Unprompted review
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Company details
Information provided by various external sources
3D Printhuset er Danmarks og Nordens førende leverandør af 3D print- og scan teknologi. Med store showrooms/butikker og kontorer i centrum af København og Aarhus, ønsker vi at udbrede kendskabet til teknologien og mulighederne. Vi er autoriseret forhandler af printere og udstyr fra verdens førende 3D virksomheder, og har egen serviceorganisation til support af alle produkter. Vores eksperter står altid klar til at rådgive om implementering, uddannelse og valg af teknologi. 3D Printhuset tilbyder også en omfattende print- og scan service, hvor vores ingeniører er involveret i hele udviklings- og designfasen, hvad enten der ønskes standard eller skræddersyet løsninger af dit produkt. Vi bestræber os hele tiden på, at skabe værdi for vores kunder. Det gør vi blandt andet ved at være på forkant med de nyeste produkter og teknologier på markedet, samt sørger for at gennemteste løsningerne, så vi kan give den bedst mulige rådgivning.
Contact info
Dronningens Tværgade 26, 1302, København K, Denmark
- 70 60 55 33
- info@3dprinthuset.dk
- 3dprinthuset.dk
People also looked at
Received wrong item. Poor customer relationship/PROBLEM SOLVED/satisfied now
I ordered 3Doodler and instead of it I received Wi-Fi router. At their website they state that they answer in 24 hours. Immediately, I sent an email asking about exchange and postage expenses. It has already been one week since I emailed them first. I sent second email couples days later. No answer yet. I have also sent another email today, because I tried to call them and the phone number does not work at all.
I'm not sure what I should do. Should I just keep emailing you every damn day through all your media channels?
ONE WEEK LATER:
After my negative review, I received an answer pretty quickly and the new package was sent out couple days later. Super happy about that. However, from their emails I didn't not understand where should I send first package, again, communication problems. So I just sent it to one of their offices.
I received new package with an extra 3 packages of filament (thank you!) and there was a prepaid postage form inside the box too. I couldn't use that because I already dispatched wrong item at the same day when I picked up the 3Doodler.
I wish this young company good luck and I hope to buy Ultimaker from them in the future ;)
May 22, 2017
Unprompted review
Reply from 3D Printhuset
Dear Dovile
I am truly sorry that you had the wrong item sent to you. We have contacted the warehouse in charge of distribution so that we can make sure the mistake will not be repeated in the future. By now you have been contacted directly by our support team who will help solving the problem and ensure that the right product will be sent to you as soon as possible.
I am very sorry for the inconvenience.
Best Regards,
Søren, 3D Printhuset
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