Beautiful in appearance, delivery was expedited, and everything arrived without breakage. However, the quality of the taste and texture was not acceptable. Overly thick, no taste, and not sweet at all. I shared with the company and was granted a total refund. The customer service was exceptional in addressing my concern. They even took the time to write a note apologizing. Excellent customer service!!!
Reply from 4AllPromos
We’re sorry this item didn’t meet your expectations. Shortbread is a simple cookie, known for its subtle sweetness and dense texture, which may not be as sweet or light as some other treats. We do offer free samples of most items if you have time before your order needs to arrive—this can help you find the perfect product for your taste.
Thank you for sharing your feedback with us. We’re glad our customer service team could promptly address your concern and provide a refund, along with a personal note of apology. We appreciate your understanding and hope to serve you again.