Tenorshare 4DDiG Reviews 279

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were somewhat happy with their experience overall. Some customers found the product effective for data recovery, successfully retrieving a high percentage of lost files and repairing corrupted videos. People appreciated its functionality for tasks like cloning SSDs and improving old photos, with some describing it as a great product that works very well. However, a significant number of people were dissatisfied with the product's performance, reporting that files were distorted or that the software failed to work as advertised for recovery or repair tasks. Many consumers also experienced considerable frustration with customer service, describing communication as strange and unhelpful, often leading to unresolved technical issues. The refund policy was a major point of contention, with numerous complaints about denied refunds despite the product not working or misleading trial information, and some felt pressured into unwanted subscriptions.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers praising its effectiveness, stating it... See more

User experience

Consumers find the user experience to be ambiguous, with many reviewers expressing significant... See more

Refund

Users describe negative interactions with refund requests, often citing frustration with the process and a... See more

Subscription

Customers had negative experiences with subscription, citing confusion and disappointment with the trial and... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing disappointment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use notebook PC. It contains Micro SD Slot. So I save a lot of permanent files. One day I added a USB HDD. And it formatted. But unfortunate, I formatted Micro SD. I confused about the acciden... See more

Rated 5 out of 5 stars

I have used the software to recover lost footage on my SD cards, but the information was severely corrupted. Using the software, I managed to access some lost data.

Rated 5 out of 5 stars

This program has saved my digital data. I searched a lot for a solution because I stopped the cutting client in the middle of the process and this returned the data to me.


Company details

  1. Software Vendor

Written by the company

Founded in 2007, Tenorshare has been committed to the field of data recovery for over 10 years. We focus on features that are truly useful to users, but we also value the worth of the product. At Tenorshare 4DDiG, we are dedicated to helping users resolve data loss, file corruption, system repair, and computer management problems. Along with a variety of innovative methods.


Contact info

3.2

Average

TrustScore 3 out of 5

279 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

It's a scam

It's a scam. The software doesn't work, and when you contact customer service, you get caught in a loop. They appear to intentionally delay the refund process, making it impossible to get your money back for the ineffective product. Avoid is my advice

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

recovery and support

I have used the software to recover a failed external disk drive, failed as in windows did not recognized it, it used to work and now it does not. Every file was recovered.
I contacted Customer support for a license move as I have brought a new P.C, my old one is the one the license is linked to and it was sorted out very quickly

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

This software saved my project

This software saved my project. I have formatted a SD card by accident yesterday, and I bring it to the software and it has recovered about 80-90 percent of data, most of them are video clips, and they can still playback very smoothly.

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

I want to caution potential users about…Beware of Fake Reviews and Malware: Stay Away!

I want to caution potential users about this company's deceptive practices. It's evident that they post fake reviews on their own, as all the five-star ratings here and on their website are undoubtedly fabricated. Each review reads almost identically, revealing the lack of authenticity.

To validate this, take a look at their YouTube channel where genuine users express their frustrations. The consensus is clear – their program is ineffective, and getting a refund is nearly impossible, leading many to resort to credit card disputes.

Adding to my concerns, after downloading their program, my computer immediately contracted a virus. This occurrence is highly suspicious and raises serious questions about the safety of anything downloaded from this company.

In conclusion, I strongly advise against engaging with this company. The fake reviews and potential malware issues indicate a lack of integrity and reliability. Protect yourself and your computer by steering clear of anything associated with this company.

January 20, 2024
Unprompted review
Rated 1 out of 5 stars

Warning: Fraudulent Software and Poor Customer Support

I want to share my unfortunate experience with this company, which appears to be a China-based fraud operation. After reading reviews on TrustPilot and YouTube, I realized I was not alone in facing issues.

I decided to give them a chance and subscribed to a one-year plan, downloading their 4digg Fire Repair (video enhancer) program. Unfortunately, like many others have complained, the program is utterly ineffective. Regardless of the file size or desired resolution, attempting to enhance photos or videos results in the program freezing. I patiently waited for over 48 hours and attempted various file types, but nothing worked.

This company is selling invalid and non-functioning software. What's worse, when you reach out to their customer support team, they do not respond. Their phone numbers are all outside the US and appear to be Chinese. Frustrated with the lack of support, I had no choice but to file a dispute with my credit card company.

I strongly advise against paying anything to this company. It's clear they are not delivering on their promises, and their customer support is nonexistent. Save your money and look for a more reputable alternative.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great product and service!

Great product and service! It's efficient and user-friendly. If you need assistance, the support team at Tenorshare provides quick and actionable solutions.

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

I do not recommend this software…

I do not recommend this software company that's based in China. They have a predatory transaction process. I needed to recover lost files on my dashcam after an accident and found this company by recommendation online. They set up their free trial on a way that recommends you to enter your credit card info, then go ahead to charge you and enroll you in an automatic monthly subscription plan. Although, the software failed to recover my lost files, they refused to refund my $51 purchase. I feel robbed and would continue to warn others from them. Most of the positive reviews here are likely paid by the company

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great product and service

Great product and service! The iAnyGo tool's location services have captured my appreciation. Its user-friendliness is commendable. When you need assistance, the support team at Tenorshare provides quick and actionable solutions.

December 5, 2023
Unprompted review

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