My recent order from this company was…completed well
My recent order from this company was highly satisfactory, decent price, quick delivery, only downside lack of email confirmation.
April 27, 2021
Unprompted review
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Company details
Information provided by various external sources
Buy Ignis spares for your cooker, dishwasher, fridge, freezer, tumble dryer and washing machine. Authorised Ignis Dealer & Next Day Delivery available
Contact info
Talbot Way, B10 0HJ, Birmingham, United States
- 4ignis.co.uk
3.4
Average
3 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolutely appalling service
Absolutely appalling service. I ordered a part for my cooker, a specific carbon filter. That was a month ago. Their live chat does not work, when you email you have to wait 3 days for a response. When i ordered it, it was in stock. When I checked on the tracking a few days after, it said processing and despatched simultaneously, at the very date and time when I checked! More days went by, I emailed. I got the response " the part was faulty/ incomplete, we have no more in stock. We have to order it in.". So, I am waiting yet again. Got fed up of waiting and emailed AGAIN. Now it's " your part is now in stock but it will be 3-5 working days to despatch it," then a further week for delivery I'm assuming. I then replied with a request for a refund. That was two weeks ago and I didn't even receive an email to confirm this request. So I have now escalated a claim to PayPal as I have neither received a refund or the product. Avoid this company at all costs.
UPDATE
I received a refund from PayPal as the company did not respond to them in regard to my claim. This is a tin pot organisation. Don't give them your time or your money.
April 30, 2020
Unprompted review
RIP OFF DO NOT USE!
RIP OFF DO NOT USE!
We ordered a burner cap for a cooker hob. (The small metal disc that sits in the centre of the burner, it weighs about as much as a 50p.)
It was £5 postage which we thought was extortionate on top of the £10 for the disc but couldn't find one anywhere else so had no option.
10 Days after dispatch it had still not arrived. I emailed them and received a computerised email telling me that they would respond in 48 hours.
I went onto their site and found that live chat doesn't work.
I found that I have to allow 3 weeks for delivery before it will be considered lost in the post.
When it arrived on the 12th day it came in an A4 cardboard envelope stuffed full of their marketing material and a pen with their name on. They had charged me the postage costs to send this.
RIP OFF DO NOT USE!
August 10, 2019
Unprompted review
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