5starsteamcleaningandhomeimprovements Reviews 2

Absolutely disgusted with the service! I paid £300 for small driveway and patio to be cleaned. Two young boys chucking my furnitures, cushions, chairs onto grass with no care. Left my whole garden in dirt and muddy. They don't even deserve the 1 star! These people are scamming absolutely fuming I had to pay to much money. They said they will seal afterwards no sign of this either. If I had to wash I could have done myself. No pretreatment, no scrubbing nothing. This was my first time hiring someone to pressure wash and unfortunately landed on a terrible service. Absolutely disgusted! Please save your money and hire someone who is actually professional. Spent hours and hours cleaning everything, terrible day for me today.

I hired 5 Star Steam Cleaning & Home Improvements to clean and seal both the front and back of my garden. They clearly stated the job included sealing, and even the invoice confirms this. However, they only pressure‑washed the area and never carried out the sealing that I paid for.

The quality of the work was also very poor. They covered my neighbour’s cars, my fences, and even my children’s toys in mud. Several areas were left uncleaned, and they threw all my garden items onto the grass and didn’t bother to put anything back.

When I raised these issues and asked for a professional resolution or a refund for the sealing that was never done, they refused to acknowledge any responsibility.

Overall, this felt like an overpriced cleaning job rather than the full service they promised. I would not recommend based on my experience.