6 ICE Reviews 

2,414
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 696 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewelry pieces and note that the customer support team is exceptionally responsive, friendly, and helpful when addressing questions. Buyers consistently mention that orders arrive quickly and are carefully packaged, making the entire online shopping journey completely smooth and reliable. Some reviewers were not happy with the durability, noting that certain items started tarnishing quickly or turned their skin green after brief wear. A few other people also felt that certain clasps were simply too fragile or didn't close properly, leading to quite frustrating experiences.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning shine, solid feel,... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the fast response... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful shine, solid feel, and overall... See more

Order

Reviewers highlight positive aspects of order completion, noting that the website makes it extremely easy to... See more

Response time

Consumers find response time to be positive, highlighting that agents are super responsive and quick to reply... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only is 6ICE the most authentic & affordable. But they have top tier customer service that I don't think you'd find anywhere else in my opinion. When it comes to jewelers to order from, I chose t... See more

Company replied

Rated 5 out of 5 stars

They genuinely care about their customers. Agent responded to me in under 5 minutes, addressed all my concerns, and reassured me on my order. Not only that but they are so giving they even included a... See more

Company replied

Rated 5 out of 5 stars

I just made my order so I can’t comment on the product yet but so far customer service has been very helpful. It’s nice to be able to talk to a real person in the website help chat rather than ai bot.... See more

Company replied

Rated 5 out of 5 stars

Been ordering from ice for about a year now and have recieved a number of beautiful pieces. Prices are decent even after shipping. Customer service is top notch. Had an issue with size and they helped... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

We are the purveyors of unique designer gold jewelry and accessories. Each piece you see has been meticulously designed to ensure it meets our strict standards of style and quality.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(2,414)

675 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not only is 6ICE the most authentic &…

Not only is 6ICE the most authentic & affordable. But they have top tier customer service that I don't think you'd find anywhere else in my opinion. When it comes to jewelers to order from, I chose them for their pieces, prices & overall satisfactory standards met. Thank you always! 🫶🙏☝️

October 16, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Ryan,

Thanks for your review. We’re so happy to hear that you’ve been satisfied with both your 6 ICE jewelry and the service you’ve received. Providing a great experience from start to finish is always our goal, and your feedback means a lot to our team. We truly appreciate your support and can’t wait to have you back again soon.

6 ICE Team

Rated 5 out of 5 stars

It was not your company

It was not your company. They did a great job. I order to thick of a necklace and it just does not look good n me. I am slender. I cant take i back because i am not able to leave my.condo. The pendant was fine

October 16, 2026
Unprompted review
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Reply from 6 ICE

Hey Ilene,

Thanks for your review. We’re glad to hear you were happy with the pendant and the service you received. We appreciate your kind words about our team and hope to have the opportunity to provide you with more pieces you’ll enjoy in the future.

6 ICE Team

Rated 4 out of 5 stars

Overall excellent experience and a…

Overall excellent experience and a flexible returns policy. Thank you

October 14, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Keira,

Thanks for your review. We’re so glad you had an excellent experience and found our returns process flexible and convenient. We truly appreciate your support and hope to serve you again soon.

6 ICE Team

Rated 5 out of 5 stars

First purchase

First purchase. The jewelry is just as advertised. Beautiful and great quality. Shipping was FAST.

But I have to say….what really separated 6ice was the customer service.
Absolutely PEAK customer service. Abigail was kind, super responsive and just a pro. I screwed up my order and she responded literally in minutes. Back and forth. My issue was resolved just like that.

You cannot possibly ask for better service…

October 11, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey JT,

Thanks for your review. We’re thrilled to hear that you’re happy with the jewelry, quality, and fast shipping. It’s especially great to know that Abigail was able to help resolve your issue so quickly and make your first experience with 6 ICE a great one. We’ll be sure to share your kind words with her. We truly appreciate your support and look forward to serving you again.

6 ICE Team

Rated 5 out of 5 stars

Raheem did a great job helping me…

Raheem did a great job helping me return my items! 6Ice has amazing jewelry I just accidentally bought the wrong size but was able to get the correct one very quickly.

October 12, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Jaden,

Thanks for your review. We’re so glad Raheem could make the return process easy and help you get the correct size quickly. We truly appreciate support and are always here to help.

6 ICE Team

Rated 5 out of 5 stars

I absolutely love the jewelry from…

I absolutely love the jewelry from 6ICE! ✨ The pieces are beautiful, shiny, and catch the sunlight so perfectly. They look stunning in person and add such a special touch to any outfit. I’ve received so many compliments and people keep asking me where I got them! 🖤 The quality and overall look are amazing, and I’m genuinely happy with my experience. Highly recommend 6ICE to anyone looking for beautiful, eye-catching jewelry! 💎

October 8, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Ana,

Thanks for your review. We’re thrilled to hear you’re loving your jewelry and that your pieces have been getting so many compliments. Your support means a lot to us, and we’re so happy to have you as part of the 6 ICE family.

6 ICE Team

Rated 5 out of 5 stars

Greats jewelry and great staff support!

Greats jewelry and great staff support!

October 14, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Eli,

Thanks for your review. We’re so glad to hear you’re enjoying your jewelry and had a great experience with our support team. We truly appreciate your support and hope to see you again soon.

6 ICE Team

Rated 5 out of 5 stars

Hype

Orders are always fast. Looks perfect. And great customer support especially Kristine, she replied very fast and was nice and clear.

Thanks

October 14, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey BWalk,

Thanks for your review. We’re so happy to hear your order arrived quickly and that you’re loving how it looks. We’ll be sure to share your feedback with Kristine. We truly appreciate your support and are always here to help.

6 ICE Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Kristine went above and beyond to help with my new order and process an exchange. Top class, strongly recommend and can’t wait for my new chain!

October 14, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Omar,

Thanks for your review. We’re so glad Kristine could help with your exchange and make the process a smooth one. We’ll be sure to share your feedback with her. We can’t wait for you to receive your new chain and hope you enjoy it for years to come.

6 ICE Team

Rated 5 out of 5 stars

Great customer service

I wasn't able to get the chain I previously ordered, but my agent did everything to get me taken care of so that I was satisfied.

October 14, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Kelvin,

Thank you for sharing your experience with us. While we’re sorry we couldn’t get you the exact chain you originally ordered, we’re glad our team was able to step in and help make things right. We truly appreciate your support and are always here to help.

6 ICE Team

Rated 5 out of 5 stars

Nice product!

Great packaging, better product, perhaps the only issue was the size change, but overall I’m happy with the purchase.

October 13, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Sebastián,

Thanks for your review. We’re glad to hear you’re happy with your purchase and that the quality and packaging met your expectations. We truly appreciate your support and are always here to help.

6 ICE Team

Rated 5 out of 5 stars

Christina in service was an amazing…

Christina in service was an amazing advocate in helping me get a new set of screws for my bracelet. I will continue to buy from 6 ICE because of the product quality and customer service.

October 13, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Blake,

Thanks for your review. We’re so happy Cristina was able to help you get the replacement screws for your bracelet. We’ll be sure to share your feedback with her. It means a lot to know that both our product quality and customer service have earned your continued trust. We appreciate your support and look forward to serving you again.

6 ICE Team

Rated 5 out of 5 stars

I have always been pleased with the…

I have always been pleased with the items I have received. Great quality and customer service and wonderful products.

October 12, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Jason,

Thanks for your review. We’re so glad to hear you’ve had consistently positive experiences with your 6 ICE jewelry and our customer service. Your support means a lot to us, and we look forward to helping you find more pieces you’ll love.

6 ICE Team

Rated 5 out of 5 stars

My interaction with Raheem was top…

My interaction with Raheem was top tier. Very helpful and patient! Thank you so much for the great service

October 13, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Nakedria,

Thanks for your review. We’re glad to hear Raheem was able to assist you with patience and care. We’ll be sure to share your feedback with him. We truly appreciate your support and are always happy to help.

6 ICE Team

Rated 5 out of 5 stars

I am very happy with my experience with…

I am very happy with my experience with this company. Customer service was excellent!! I had an issue with the sizing for my order and Abigail made the return process very easy and her response time was very fast, she was very pleasant to deal with. I highly recommend 6ice to anyone who is looking for good quality jewelry and amazing customer service. Will definitely be ordering from 6ice again in the future!

September 27, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Sam,

Thanks for your review. We’re glad Abigail made the return process easy and provided such a pleasant experience. We’ll be sure to share your feedback with her. Your recommendation means a lot to us, and we look forward to helping you with your next 6 ICE order.

6 ICE Team

Rated 5 out of 5 stars

Great Return/Exchange experience

Great communication, phenomenal product, good chat support 24/7 assistance for my exchange.

October 13, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey CMAY,

Thanks for your review. We’re happy you’re happy with the quality of your jewelry and that our support team made the exchange process smooth and easy. Providing helpful, reliable service is always a priority for us. We appreciate your support and are always here to help.

6 ICE Team

Rated 5 out of 5 stars

Abigail did an amazing job assisting…

Abigail did an amazing job assisting me, helped with exactly what I needed, fast and efficient, highly recommend:)

October 12, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Marah,

Thanks for your review. We’re happy to hear Abigail was able to assist you quickly and efficiently. We’ll be sure to share your feedback with her. We truly appreciate your recommendation and thanks for choosing 6 ICE.

6 ICE Team

Rated 5 out of 5 stars

Hundred percent buy from here

I had lost a pair of earrings and they unfortunately couldn’t let me buy a single earring due to company policy but Abigail was so helpful in going out of her way to talk to her team and see if she could arrange a discount on a replacement pair for me this is S tier costumer service going over and beyond.

October 12, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Karan,

Thanks for sharing your experience. We’re glad Abigail took the time to explore options and help find a solution for your replacement earrings. We’ll be sure to pass along your kind words to her. We truly appreciate your support and are grateful for the opportunity to help you find a way forward.

6 ICE Team

Rated 5 out of 5 stars

Customer service was very quick and…

Customer service was very quick and easy to access. They were able to answer my questions regarding materials used right away, even on a stat holiday.

October 12, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Stephanie,

Thanks for your review. We’re glad our team was able to answer your questions about our materials quickly and make the process easy, even on a holiday. We want you to feel confident in your purchase, and we appreciate you taking the time to share your experience. Thanks again for choosing 6 ICE.

6 ICE Team

Rated 5 out of 5 stars

Canadian Ice Princess meets 6 Ice.

I've been looking at a few items for the past 24 hrs after finding 6 Ice. And after speaking with Raheem R. He assisted me with a few questions and then I placed my order. I totally recommend 6 Ice especially because of his excellent customer service which has been top notch. I cant wait to receive my bling.

From the Canadian Ice Princess.

October 11, 2026
Unprompted review
6 ICE logo

Reply from 6 ICE

Hey Kerisa,

Thanks for your review. We’re thrilled Raheem was able to answer your questions and help you feel confident placing your order. We’ll be sure to share your feedback with him. We can’t wait for you to receive your new bling and hope you absolutely enjoy it.

6 ICE Team

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