7artisans Reviews 7

Do not buy from this company if you think you might ever need customer support.

I lost the lens cap for my fisheye lens and needed to purchase a replacement. I've sent two polite emails to their Customer Service address and even sent a message via Instagram over the past few weeks.

The result? Absolute silence. Not even a "we received your request" auto-reply.

It's shocking to receive zero response for a simple, paying customer inquiry. If they can't be bothered to help me give them money for a small part, I have zero confidence they would help with a serious warranty or repair issue.

Save yourself the hassle and look at other brands that value their customers.

Great product and customer service, thank you!

I bought a 35mm f/1.4 Sony E Mount Black. The lens is high quality, controls are smooth.

7artisans stated on their website free next day delivery. I ordered on Tuesday 31st Dec with the hope to use it on a trip on Sunday 5th Jan, but it arrived after the 5th. Apparently the 7artisans team was on holiday until 2nd Jan. I would have appreciated some communication on this at the time, for example, a banner on the website.

Prompt delivery and great communication! Great value for the lens.

i bought a camera lens 35mm t1.05 and it became loose between the aperature and and focus ring and is continuously getting worse to the point i can no longer use the lens.

Reached out about a dozen time and recieved ZERO response whatsoever. It has been MONTHS… I am now at a $500 loss. DO NOT BUY FROM THEM, if anything is wrong with your product, good luck resolving any issues!

Messaged them many times over a period of a few weeks for information on a product before buying.

No response so I assume they are no longer in business

Very responsive communications. Prompt delivery. Thumbs up from me.