The shoes are of really great quality especially since it’s difficult to find lamb leather shoes or heels. However I ordered number 9 and technically that should be size 40 but I received 41 so it was... See more
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I would give this company NEGATIVE 100,000 stars if I could, and I want everyone to be aware of how this company can scam you with their terrible-quality shoes. First of all, they sent me defective s... See more
Company replied
Shoes were exactly as expected. Perfect fit, very comfortable. I wore them on 2 occasions and received compliments both times. Shipping was fast! I ordered 2 pair each due to sizing concerns and 7o... See more
Company replied
Well. They said free shipping upon spending a certain amount. I did spent enough to get free shipping. But when my shoes were delivered, the delivery guy from 中通 (yea, they sent the parcel from China... See more
Company replied
Company details
Written by the company
7or9 was born from the passion of two women who were relentless in their pursuit of the perfect balance between beauty and comfort in high heels. Our mission is to create a sense of freedom and comfort for modern women.
Contact info
SHOP 185 G/F HANG WAI IND CTRNO 6 KIN TAI ST TUEN MUNNT, 999077, Hongkong, Hong Kong
- support@7or9.com
- 7or9.com
3.4
Average
97 reviews
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Replied to 88% of negative reviews
Typically replies within 2 weeks
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Your service is very good and excellent…
Your service is very good and excellent when I want to exchange my shoes! Very professional!
July 14, 2025
Reply from 7or9
Thank you so much for your kind words! 💛
We’re truly happy to hear that you had a positive experience with our exchange service. Providing professional and helpful support is always our top priority, and your feedback means a lot to our team.
We hope you enjoy your new shoes — and we look forward to helping you find your next favorite pair again soon! 👠✨
Shoes are beautiful and comfortable
Shoes are beautiful and comfortable. Customer service is excellent. I have collection of their shoes. I wouldn't hesitate to recommend 7 or 9.
July 17, 2025
Reply from 7or9
Thank you so much for your wonderful feedback! 💛
We’re truly grateful for your continued support and thrilled to hear that you love both our shoes and our customer service. It means the world to us to know you have a growing collection — and we’ll keep working hard to bring you even more styles you’ll adore. 👠✨
Thank you for recommending us — we can’t wait to be part of your next favorite pair! 💛
This is my first time to buy shoes…
This is my first time to buy shoes online from your company. I consulted the customer service about my doubts and received a very detailed reply. I have received the two pairs of shoes I ordered and I like them after trying them on. Thank you.
June 23, 2025
Reply from 7or9
Thank you so much for your kind message!
We’re truly delighted to hear that your first experience shopping with us was a pleasant one, and that you’re happy with the two pairs of shoes you received. It means a lot to us to know that our customer service was able to assist you effectively and help address your questions.
Your support and trust encourage us to continue delivering high-quality products and thoughtful service. We hope our shoes will accompany you comfortably in your daily life, and we look forward to serving you again in the future.
no more china product shopping
Please be mindful no return for online shopping , shoe itself already high ; if style or size wrong need to payment extra freight for second arrangement so high recommend you to think longer n deeper for your online shopping with this store ; not recommending for any future purchase with any china maker !
June 12, 2025
Reply from 7or9
Thank you for taking the time to share your feedback — we truly value every customer’s opinion, even when it’s not what we hoped for.
We’re very sorry to hear that your experience didn’t meet expectations. While we clearly state our return and exchange policies on the site, we understand that international returns can be frustrating. That’s exactly why we’ve been actively working to make the process more transparent and smoother for our customers — including options like returns to our local warehouse when possible.
Your feedback about cost and accessibility has been shared with our team, and we’ll continue to improve both our communication and logistics support. We genuinely want every customer to feel confident and supported when shopping with us.
If there’s anything we can still do to improve your experience or resolve your concern, we’d love to help — please don’t hesitate to reach out to our customer support team.
Reply from 7or9
We’re truly sorry to hear about your experience with our return process. Your feedback is extremely important to us, and we’re actively working to improve the return experience to make it faster, clearer, and more convenient for every customer.
If there’s anything we can do to make things right or assist you further, please don’t hesitate to reach out to our support team. We’d love the chance to help.
The shoes are very comfy
The shoes are very comfy. Defiantly be ordering more styles. The deign really give attention to detail.
May 6, 2025
Reply from 7or9
Hi there,
Thank you so much for your kind words — we’re thrilled to hear that you’re enjoying the comfort and design of our shoes! It truly means a lot to us to know our attention to detail is appreciated.
We can’t wait to have you back for more styles — feel free to reach out anytime if you need recommendations or sizing help.
still do not get my shoes
May 12, 2025
Reply from 7or9
Hello, we’re truly sorry to have kept you waiting. We completely understand how important it is to receive your package promptly—especially when it's something you're excited about.
Due to the nature of cross-border shipping, our standard delivery time is 7–14 business days. Your order was delivered on the afternoon of the 27th, which falls within this timeframe.
That said, we sincerely apologize for the wait and appreciate your patience. We hope you enjoy your new shoes and that they’re worth the anticipation!
It takes so long to get here..
May 12, 2025
Reply from 7or9
Thank you for your feedback, and we're truly sorry to hear you were disappointed with the delivery time.
Please kindly note that your order was placed on May 10th and delivered on May 26th, which is within our standard international shipping timeframe of 7–14 business days (excluding any customs delays). We understand that international shipping can feel lengthy at times, but we always do our best to dispatch orders promptly and provide tracking for transparency.
We sincerely appreciate your support and hope to serve you better in the future. If you have any further concerns or suggestions, we’re here to help.
No Issues…
Only questionable issue was the customs wait time. Shoes came, look good and were well packaged. Haven’t worn them yet but hopefully they live up to the claims.
April 27, 2025
Reply from 7or9
Thank you for your feedback!
We're happy to hear the shoes arrived in good condition and that you’re pleased with their look and packaging. We completely understand your concern about the customs wait — international shipping can sometimes be unpredictable, and we appreciate your patience.
We hope the shoes exceed your expectations once you start wearing them! Please feel free to reach out if you have any questions or need assistance down the road.
Exceptional Customer Oriented Service..…
Surprised by actually receiving “excellent” customer service (like unbelievable service) in handling my orders. Communication was great, resolution of return on wrong sizing easy, and products top notch. A real pleasure to do business with!!
April 25, 2025
Reply from 7or9
Thank you so much for your kind words — your feedback truly made our day!
We’re thrilled to hear that you had such a positive experience with our customer service and that everything from communication to resolution met your expectations. It means a lot to us that you found our products top-notch and enjoyed doing business with us.
We look forward to serving you again in the future!
A lot of work to return my item.
April 18, 2025
Reply from 7or9
Thank you for your feedback.
We’re sorry to hear that the return process felt like a lot of work. We’re constantly working to improve and streamline the experience, and your input is truly valuable to us. If there’s anything we can do to assist you further or make things easier, please don’t hesitate to let us know.
7or9 is a workplace with…
7or9 is a workplace with negative,behaviors. A lack of assistance or encouragement from the company. Unfair treatment. Lack of compassion or understanding for their mistakes. I would give 0 starts if i could. Don't listen to YouTubers. YouTubers earn commissions when working with brands,particularly through affiliate partnerships or by receiving a percentage of sales generated through their promotional efforts.
March 28, 2025
The ankle boot was extremely…
The ankle boot was extremely comfortable and warm. Can walk around all day long. It also looks great.
February 28, 2025
Complicated return process
It took several days days for the company to respond with the request for the return address which it did do. As with most companies, it would be better if 7or9 offered the return option right away rather than it taking 2 email requests.
March 13, 2025
The items which are purchased is very…
The items which are purchased is very satisfied as I received to try it on.
March 2, 2025
Don't waste your time
The shoes are comfortable and I wanted to like them but there are a few issues:
- VERY limited sizing!! I bought the biggest shoe size which is a size 9 and I can't even change for a bigger one.
- you have to email to return an item and their customer service takes DAYS to respond to an email. They say they have a 72 hour respond time and it's been way longer than that. Disappointing.
February 17, 2025
Nice
Very comfortable boots, I like the zipper in the back, it makes it easier to wear.
February 2, 2025
I have not received shoes
January 25, 2025
very good experience!
January 6, 2025
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