7th Avenue Reviews 

407
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and exceptional service during delivery and assembly. Many highlight the efficient and careful white glove service, noting how teams went above and beyond to ensure a perfect setup, including steaming and cleaning. People are also very happy with the product quality, describing their new sofas as comfortable, gorgeous, and a significant upgrade to their living spaces. However, some people were dissatisfied with certain aspects of product quality, mentioning issues such as fabric being difficult to clean, cushions arriving deformed, or covers not fitting properly with misaligned assembly holes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many highlighting the professionalism, efficiency,... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with the... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the professionalism and efficiency... See more

Quality

Consumers generally find the quality of the products to be positive, with many praising the high-end,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aaron and Rusty delivered the couch in speedy fashion. Their white glove service was impeccable and they didn’t leave a single box after the couch was set up. Nick’s top tier service at the West Holly... See more

Company replied

Rated 5 out of 5 stars

Aaron and Alex did a wonderful job setting up our living room couches. They arrived early and completed the task in an hour and explained everything really well. Our whole experience with 7th Avenue h... See more

Company replied

Rated 5 out of 5 stars

Aaron and Juve were exceptional. They were very friendly, and the delivery was seamless and quick. They delivered an armless seat which we added to our existing two seater with chaise, helped us adjus... See more

Company replied

Rated 5 out of 5 stars

I needed replacement and repositioning on our new sofa. The team has been exceptional on all levels. Today , Alex put the sofa together with the new covers he was professional, and precise and excep... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Maker
  3. Furniture Manufacturer
  4. Living Room Furniture Store
  5. Sofa Store

Written by the company

7th Avenue (https://7thavenue.co) is a digitally-native furniture brand offering products that marry luxury design with functional day-to-day features. Our main product is a modular sofa collection we call “The World’s Greatest Modular Sofa” that includes features such as endless modularity, water-repellent and stain-resistant fabrics, removable and machine-washable covers, adjustable back cushion firmness, microplastics-free fabrics, and many more. All products are sustainably-built, free from harmful chemicals, and designed to last 10 years or more. Try out the modular sofas in person at our appointment-only showrooms located in Los Angeles, Orange County, San Francisco, Las Vegas, and Houston. During your showroom appointment, you'll be able to try out our modular sofa, get a product demo on all its functional features, and explore all of your fabric options.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(407)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company and people!

I had an amazing experience both with Stefanie in the showroom and Aaron and Alex who came to deliver and install the sofa. They made the whole experience easy. Aaron and Alex explained everything regarding the modular sofa, how to secure each modular and how to remove the washable fabric, etc. They cleaned up and vacuumed the floor before leaving. I felt very taken care of as a customer and would highly recommend this company as the experience so far is A++.

September 30, 2025
Unprompted review
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Reply from 7th Avenue

Thank you so much for sharing your wonderful experience! We’re thrilled to hear Stefanie, Aaron, and Alex made the process smooth and enjoyable. We’re glad you felt taken care of, and we hope you enjoy your new modular sofa! We truly appreciate your recommendation.

Rated 5 out of 5 stars

5 Star experience from start to finish

5 Star experience from start to finish. William helped me lay out the design for my living room which looks perfect. The company was fantastic about holding my furniture a week until my construction was finished. The white glove delivery service was just that seamless and the guys were great absolutely great.

September 26, 2025
Unprompted review
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Reply from 7th Avenue

Thank you so much for your kind words! 🌟 We’re thrilled to hear that William was able to bring your living room vision to life and that our team could make the process smooth from start to finish. We’re glad the furniture hold worked out perfectly with your timeline and that our white glove delivery service made everything seamless. Enjoy your beautiful new sofa!

Rated 5 out of 5 stars

Sales and Delivery were a breeeeze!

Adrian and Alex were super respectful, thorough, and fast when setting up our new couch. We are excited to finally have a super comfy couch in our home for years to come. Thanks, Adrian and Alex for making the set up a breeze!

September 25, 2025
Unprompted review
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Reply from 7th Avenue

Thank you for sharing your experience! We’re so glad to hear that sales and delivery were a breeze and that Adrian and Alex took great care in setting up your new couch. Wishing you many years of comfort and enjoyment with your new couch!

Rated 5 out of 5 stars

Amazing White Glove Delivery Experience

Had a great experience with Eddy and Justice on their white glove delivery.

September 18, 2025
Unprompted review
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Reply from 7th Avenue

We’re so happy to hear you had a great experience with our white glove delivery! Eddy and Justice will be thrilled to know their care and service made such a positive impression. Thank you for sharing your feedback, and we hope you enjoy your new sofa!

Rated 5 out of 5 stars

You won’t be disappointed, awesome team

Can’t say enough good things about my experience buying from 7th avenue. Stefanie was incredible both in the show room and with troubleshooting my couch when it ended up being maybe slightly too big.

Aaron and Alex are the real stars. Totally professional and jovial, they were awesome at setting the couch up and making recommendations as to layout and possible changes should I want to do an exchange.

September 23, 2025
Unprompted review
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Reply from 7th Avenue

Thank you so much for your wonderful feedback! We’re delighted to hear Stefanie took such great care of you in the showroom and beyond, and that Aaron and Alex made delivery and setup such a positive experience. We’re lucky to have such a dedicated team, and it means a lot to know they helped make the process seamless for you. Enjoy your new sofa!

Rated 5 out of 5 stars

Jay and Eddy were phenomenal

Jay and Eddy were phenomenal! They handled my new couch with exceptional care and assembled it in a timely manner - way faster than I would have. This was definitely a white glove experience, would recommend!!

September 22, 2025
Unprompted review
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Reply from 7th Avenue

Thank you so much for sharing! 🌟 We’re thrilled to hear that Jay and Eddy provided such phenomenal service and made your 7th Avenue white glove experience a great one. 🛋️✨ We’ll be sure to pass along your kind words to them — and we’re so happy your new couch is all set up and looking perfect.

Rated 5 out of 5 stars

I love my new couch and the white glove…

I love my new couch and the white glove service was worth the money. They set up my couch and ottoman quickly and it looks great!

September 18, 2025
Unprompted review
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Reply from 7th Avenue

Thank you so much! We’re thrilled to hear that you’re loving your new 7th Avenue couch and that the white glove service was worth it. 🛋️✨ Our team works hard to make setup quick and seamless, and it’s wonderful to know everything looks perfect in your space.

Rated 5 out of 5 stars

White glove service

White glove service. Guys came and unboxed, assembled and clean up after themselves in about an hour. Also, even vacummed and steamed the couch. 5 star service and response. Thread was missing on a cover and they sent it via FedEx on the spot. Highly recommend!

September 18, 2025
Unprompted review
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Reply from 7th Avenue

Thank you so much for your thoughtful review! We’re thrilled to hear that our white-glove team provided such a smooth experience — from unboxing and assembly to cleaning up and even steaming the couch.

We’re also glad we could resolve the missing thread issue quickly and get the cover to you right away. Your recommendation means the world to us, and we’re so happy you’re enjoying your new piece!

Rated 5 out of 5 stars

Exceptional Customer Service

From the moment I placed my order with Josh to the final delivery with Eddie and Justice, 7th Avenue’s customer service exceeded all expectations. The staff was incredibly helpful, responsive, and genuinely cared about making sure everything went smoothly.
It's rare to find a company that combines great products with such outstanding service. I LOVE my new couch!
I highly recommend 7th Avenue to anyone looking for stylish furniture and a customer-first experience.

September 17, 2025
Unprompted review
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Reply from 7th Avenue

Thank you so much for your wonderful review! We’re thrilled to hear that Josh, Eddie, and Justice made your experience seamless from start to finish. Our team takes pride in making sure every step — from ordering to delivery — feels smooth and stress-free.
We’re so happy to hear you love your new couch, and your recommendation truly means the world to us.

Rated 5 out of 5 stars

The entire experience was 5 stars…

The entire experience was 5 stars across the board from start to finish. Stephanie was so helpful and knowledgable in the showroom; she took the time to walk us through all of our options and answered everyone of our questions and concerns. The delivery team was punctual, courteous and even took the time to steam our entire sofa after they e=finished setting it up. Wow, now that's service!

September 16, 2025
Unprompted review
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Reply from 7th Avenue

Thank you for sharing such an amazing review! We’re delighted to hear that Stephanie provided such knowledgeable, attentive support in the showroom and that our delivery team went the extra mile to make sure everything was perfect — right down to steaming your sofa.
Your 5-star feedback means the world to us, and we’re so glad your experience was seamless from start to finish. We hope you enjoy your new sofa for years to come!

Rated 5 out of 5 stars

Be still my beating heart…..

Let me start by saying Lauren Taylor (design/sales consultant) did an amazing job with the design and correct configuration of my sectional and that it would be a perfect fit for my space. She helped ease my anxiety about making such huge investment without actually being there in person. Her patience and effort throughout the early stages of my order, and her willingness to go above and beyond to ensure I was happy with the end product, truly impressed me.

I chose the 7th Avenue Modular Sofa in Sand Beige velvet, this sofa with extra deep cushions configured as a 4-seat sofa with two additional seats and an ottoman is more than I imagined it was love at first sight. The velvet is sumptuous and the sand beige tone is a super sexy color being so incredibly versatile, giving my space a warm, modern feel that is so me. The extra-deep cushions are perfect for lounging yet maintain shape for everyday use, and the modular design makes rearranging for entertaining easy. The color reads beautifully in natural light and pairs well with evolving décor.

Last, but not least, Page, a head supervisor in the customer support department, played a very crucial part in ensuring that all my concerns were addressed promptly and that every detail was taken care of. Her exceptional efforts convinced me that I would definitely become a repeat customer.

Overall, I wholeheartedly recommend 7th Avenue and their amazing staff. I give them a perfect score of 10 out of 10!

K.Stokes

July 7, 2025
Unprompted review
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Reply from 7th Avenue

Wow — this absolutely made our day! 💛 We’re so thrilled to hear how much you love your new Sand Beige velvet 7th Avenue Modular Sofa, and we couldn’t be happier that it’s the perfect fit for your space.
Lauren will be overjoyed to know that her thoughtful design guidance helped you feel confident and supported through such a big decision — and we agree, she’s amazing at what she does! We’re also so glad that Page was there to ensure every detail was taken care of, making your entire experience seamless from start to finish.
Your description of the color, the comfort, and how it transforms your space is exactly what we dream of delivering for our customers. Knowing that you’re already thinking about being a repeat customer is the ultimate compliment.
Thank you for sharing this beautiful review and for trusting 7th Avenue with such an important part of your home.

Rated 5 out of 5 stars

Aaron and Alex did an amazing job…

Aaron and Alex did an amazing job assembling and setting up the couch. They took their time. A lot of attention to details - washed hands before putting on the velvet covers, laying plastic on the ground so the couch never touched the floors, fluffed seats/pillows. Excellent service.

September 12, 2025
Unprompted review
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Reply from 7th Avenue

Thank you so much for sharing this wonderful feedback! 🌟 We’re thrilled to hear that Aaron and Alex delivered such a careful and detail-oriented assembly experience. From laying down plastic to washing their hands before handling the covers — that’s exactly the level of care we aim for with every setup. We’ll be sure to share your kind words with them! Enjoy your beautifully assembled couch. 💛

Rated 5 out of 5 stars

Justice and Eddie from 7th Avenue…

Justice and Eddie from 7th Avenue delivered an absolutely first-class experience with my recent couch changeover. They arrived right on time, were polite and respectful from start to finish, and worked in complete unison — truly hand in glove. Their efficiency and professionalism turned what could have been a stressful day into a smooth, seamless process.

The result is a brand-new couch that has completely transformed my space. Everything was handled with such care and precision that I could just sit back and enjoy the upgrade. It was clear that Justice and Eddie take pride n ur juju ughin their work, and that pride shows in the flawless outcome.

And of course, the Princes of Potrero Hill — my cats, Frank and Sam — have already given their royal approval by claiming it as their new throne. Thanks to Justice and Eddie, I couldn’t be happier with both the service and the result. Highly recommend!

September 10, 2025
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Reply from 7th Avenue

Thank you so much for this amazing review! 🌟 We’re delighted to hear that Justice and Eddie from 7th Avenue delivered such a first-class experience during your couch changeover. Their timeliness, professionalism, and teamwork are exactly what we strive for with every customer — we love that it turned a potentially stressful day into a smooth, seamless upgrade for you.

We’ll be sure to share your kind words with Justice and Eddie so they know how much their care and pride in their work meant to you. We’re also thrilled that Frank and Sam have already given the new couch their royal seal of approval — that’s the highest honor! 👑🐾

Thank you for recommending 7th Avenue and for letting us be part of transforming your space. 💛

Rated 5 out of 5 stars

Such a seamless experience

Such a seamless experience. The guys are so proficient and made the experience so nice. 10/10 ⭐️⭐️⭐️⭐️⭐️

September 9, 2025
Unprompted review
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Reply from 7th Avenue

Thank you for your wonderful feedback! We’re so glad to hear that everything went smoothly and that our team made the experience so enjoyable. We truly appreciate your 10/10 rating and kind words — it means a lot to us.

Rated 5 out of 5 stars

Delivery experience 10/10 with Aaron…

Delivery experience 10/10 with Aaron and Alex can be definitely called the A-team , respectful polite and professional with a positive attitude with the whole setup , even with before assembling everything they vacuum around my floor as they started that was amazing , as everything was done they made sure it was in the right spot where I wanted the couch ! Thank you to the whole 7th Avenue team all around

September 5, 2025
Unprompted review
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Reply from 7th Avenue

Thank you so much for sharing such a detailed and heartfelt review! We love hearing that Aaron and Alex delivered a true 10/10 experience — from vacuuming before setup to making sure your couch was placed exactly how you wanted it. Their professionalism and positive attitude truly embody what we aim to provide for every customer. We’ll make sure the entire 7th Avenue team sees your kind words — they’ll be thrilled to know their efforts made such a difference. Enjoy your new sofa!

Rated 5 out of 5 stars

Truly the best delivery experience

Truly the best delivery experience: Aaron and Alex were so kind, so professional and so careful with the installation. They even steamed my couch so it would look perfect! They moved it to the perfect spot and took away all of the packaging

September 5, 2025
Unprompted review
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Reply from 7th Avenue

We’re so happy to hear this! Knowing that Aaron and Alex took such great care with your couch — from steaming it to perfection to making sure it was placed just right — means the world to us. Taking away the packaging and leaving your space ready to enjoy is exactly the experience we hope for every customer. We’ll be sure to share your kind words with them — they’ll be thrilled to know they made such a positive impression. Enjoy your beautifully set-up couch from our local white glove service!

Rated 5 out of 5 stars

great delivery experience!

Alex and Aaron provided our delivery for storage base upgrades and did a phenomenal job. I really appreciated that from the beginning, they asked if we would like them to wear shoe covers and showed incredible care in their set up. They were able to efficiently set up our new storage bases and left our sectional looking even newer! We already loved our couch and have gotten so many compliments but now with the storage bases it’s even better and we have had nothing but wonderful experiences with everyone we’ve encountered - the West Hollywood showroom, delivery teams each time, and correspondence via email with the support team. Great service and would highly recommend over and over again.

September 5, 2025
Unprompted review
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Reply from 7th Avenue

Thank you so much for taking the time to share this wonderful feedback! We’re thrilled to hear Alex and Aaron delivered such a thoughtful experience — from offering shoe covers to leaving your sectional looking even better than before. It’s great to know the storage base upgrade made such a difference for you, and that every touchpoint — from the West Hollywood showroom to delivery and support — has been so positive. We truly appreciate your kind words and your recommendation — it means so much to our whole team! Enjoy your new storage sofa! Such an exciting addition for 7th Avenue!

Rated 5 out of 5 stars

Couch delivery!

Gabe and Camilo just delivered our new couch - they arrived right on schedule and took great care assembling everything, showing us how to connect/disconnect the pieces if needed, and how to add firmness to the pillows. They were friendly and efficient. The experience with this brand has been so positive from start to finish. So excited about our new furniture!

September 5, 2025
Unprompted review
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Reply from 7th Avenue

Thank you for sharing your experience! We’re so glad to hear Gabe and Camilo provided such careful and informative delivery — from assembly to showing you how to adjust your new couch for the perfect comfort. It’s wonderful to know that every step, from start to finish, has been so positive. We’re excited for you to enjoy your new furniture and appreciate you letting us be part of making your space feel just right!

Rated 5 out of 5 stars

Great service and very professional

Great service and very professional

September 4, 2025
Unprompted review
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Reply from 7th Avenue

Thank you for your kind words! We’re so glad to hear you had a great experience and found our team professional. Providing excellent service is always our goal, and feedback like this means a lot to us.

Rated 5 out of 5 stars

Extra deep ottoman with storage

I had my new deep ottoman with storage delivered today. The delivery team was quick, friendly and professional. My new ottoman with storage is perfect. It fits a ton of blankets.

September 3, 2025
Unprompted review
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Reply from 7th Avenue

Thank you for sharing your experience! We’re so glad to hear the delivery team made everything quick and easy, and that your new deep storage ottoman is the perfect fit for your home. It sounds like it’s already working hard holding all those blankets — we love that! Enjoy your new piece!

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