Their bad software locked my account without warning because I logged in from a rooted Android device. I contacted their support multiple times, but they couldn't unlock my account each time. Then the... See more
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still haven't received withdrawal request for 280usd. countless emails saying it's been sent in email. yet when I contact gigadat(payment provider for etransfer), they acknowledge that no such request... See more
Company replied
Signed up for poker. Has to be the stingiest site I have ever seen when it comes to bonuses/ rewards or any sort of loyalty program.Spent 4 figures and didn’t receive as much as a dollar in bonuses-Ev... See more
Company replied
Banned from playing at 888 because of having a mental disability. Feel discriminated against by their support team. This was my only source of entertainment and now i have none. Can't withdraw or... See more
Company replied
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I think 888 poker despise their customers
I am trying to find out why my account has been blocked from receiving bonuses. I have asked Live Chat they told me to email. I emailed 2 months ago and no one has responded. Then I was told to go on Reddit but they told me to go on Live Chat. I wrote a review on here and 888 responded by telling me to let them know my account details but they didn't tell me where to send the details and I am unable to respond to them on here. Is it some kind of sick joke? Does 888 really despise their customers this much? I've been trying to find out why this decision was made for literally weeks. When will I ever get any kind of proper response?
October 22, 2024
Unprompted review
Reply from 888poker
Hello Rachel,
We’re truly sorry to hear about the challenges you’ve faced in trying to resolve this matter, and we understand how frustrating and exhausting this situation must feel. Your concerns are important to us, and we want to make sure you receive the assistance you deserve.
To address this as quickly as possible, we kindly ask you to contact us directly through the following path: Cashier -> Help? This will connect you with our dedicated support team, who can provide clarity and guidance regarding your account and bonuses.
We’d like to assure you that any decisions regarding bonuses are based on our internal policies and industry regulations. Please know we value you as a customer and appreciate your patience as we work to resolve this for you.
Thank you for giving us the chance to make this right. Have a good day!
Sincerely,
888 Team
A scam 100% do not play online “crazy…
A scam 100% do not play online “crazy time” especially as the wheel is on a motor and is stopped on purpose. I’m not sure how they’re getting away with it it’s illegal what they’re doing.
November 18, 2024
Unprompted review
Reply from 888poker
Hi Adam,
Thank you for bringing this to our attention. We take all feedback seriously and are committed to ensuring a fair and transparent gaming experience for all our players.
We assure you that our games, including "Crazy Time," are subject to rigorous testing and regulation to ensure their fairness and integrity. The wheel is operated under strict guidelines, and any suggestion of manipulation is taken very seriously.
We would like to investigate your concerns further. Please provide us with any specific details or evidence you have regarding the issue. Our team will thoroughly review the matter and take appropriate action if any irregularities are found.
Your trust is important to us, and we are dedicated to maintaining a safe and enjoyable environment for all our players. Thank you for your patience and cooperation.
Best regards,
888 Team
Customer support non existent
I have been getting kicked when still have active credit. Just lost 30 in a snap game! I can't find a real person to resolve this anywhere
November 18, 2024
Unprompted review
Reply from 888poker
Hi Tim,
Thank you for reaching out to us. We apologize for the inconvenience you've faced with your recent game session. We understand how frustrating it can be to lose credit unexpectedly and not be able to find immediate assistance.
Please be assured that we take such matters seriously. We will investigate the issue with the snap game and your account to understand what went wrong. In the meantime, please provide us with any additional details, such as the time of the incident and any error messages you received, to help us resolve this more efficiently.
Our support team is here to assist you, and we are committed to ensuring that your gaming experience is smooth and enjoyable. We appreciate your patience and will work diligently to address your concerns.
Thank you for bringing this to our attention.
Kind regards,
888 team
After 9 days of waiting to get my…
After 9 days of waiting to get my verification, i took the rest of my deposit out that day. If you want to play high stakes poker for real money with other bots then be my guest, out of several games i saw 4 of a kind come up 5 times, and again out of several games i had the same cards (exactly) 4 times, i think one person i met was real (probably AI is very good these days), they say these coincidences happen because the game is faster playing than normal, i tried to explains it was the number of hands not the time that had elapsed that had these very strange coincidences, but did not get an answer back because the email was obviously written by.... yep you guessed it, A Bot. dont waste your time with this for Gawds sake
November 12, 2024
Unprompted review
Reply from 888poker
Hi S.,
Thank you for reaching out and sharing your concerns. We take all feedback seriously and are committed to ensuring a fair and transparent experience for all our users.
We apologize for any inconvenience you may have experienced. Please provide us with your account details and any specific issues you encountered so we can investigate further. Our goal is to resolve any problems promptly and ensure you have a positive experience with our service.
If you have any additional questions or need further assistance, please don’t hesitate to contact us directly via Live chat.
Thank you for your patience and understanding.
Best regards,
888 Team
Do not use. Help needed!*
In reply to 888poker response. My username was attached to this. You don’t offer email support and the customer service on live chat and the woman on the phone was rude and not interested. Look into the for me before I take it to the UK Gambling Commission.
Do not use.
Having played with 888poker/casino for a few years no issue.
I had an email on the 5th November stating I have net deposit limit set on my account by 888. This limit was $1300 dollars per month.
I was the allowed to deposit over $5000 on the 5th and 6th November.
Contacted them on chat and they were rude and told me they hadn’t broken any gambling regulations.
Had a call off them and I explained the same, I was told she would raise this as a high priority and I will receive an email. They have no email support anymore where you can email. You can only receive them.
Does anyone know who I can contact regarding them breaching this.. because with a net deposit limit. $1300 dollars is the maximum from the 5th November - over $5000 was deposited and used.
November 7, 2024
Unprompted review
Reply from 888poker
Hi Riskcall,
Thank you for reaching out and sharing your concerns. We take all feedback seriously and are committed to ensuring a fair and transparent experience for all our users.
We apologize for any inconvenience you may have experienced. Please provide us with your account details and any specific issues you encountered so we can investigate further. Our goal is to resolve any problems promptly and ensure you have a positive experience with our service.
If you have any additional questions or need further assistance, please don’t hesitate to contact us directly via Live chat.
Thank you for your patience and understanding.
Best regards,
888 Team
cant seem to get any reply concerning…
cant seem to get any reply concerning my documents, the live chat is non-existent, emails unanswered for days, think i will just cut my losses, best not to use this site.
November 12, 2024
Unprompted review
Reply from 888poker
Hi Seamus,
Thank you for reaching out and sharing your concerns. We take all feedback seriously and are committed to ensuring a fair and transparent experience for all our users.
We apologize for any inconvenience you may have experienced. Please provide us with your account details and any specific issues you encountered so we can investigate further. Our goal is to resolve any problems promptly and ensure you have a positive experience with our service.
If you have any additional questions or need further assistance, please don’t hesitate to contact us directly via Live chat.
Thank you for your patience and understanding.
Best regards,
888 Team
This place is a sham
This place is a sham with a highly suspect RNG. Never felt so distrustful of a poker site as I do playing here. The "blast" games are unreal with the constant set ups and the tournys are just as bad. Busting out and never playing here again. There are better places to play. Their endless youtube shills can get in the sea as well!
November 7, 2024
Unprompted review
Reply from 888poker
Hello Chris,
Thank you for sharing your feedback, and we’re sorry to hear that you’ve had a negative experience. We take all player concerns seriously, including issues around fairness and game integrity. Please rest assured that our games are powered by a certified and independently tested Random Number Generator (RNG) to ensure fairness for all players.
We understand your frustration and would love the opportunity to look into your specific concerns. Please reach out to our support team via live chat, where we can assist you further and provide any clarification you need.
We appreciate your time and feedback, and we hope we can resolve this for you.
Sincerely,
888 Team
It's a scam
It's a scam. They froze my account with the plan to unlock it after my deposit bonus worth $900 had expired. I have legal action pending against them that they think will pass but will not, I plan to chase this all the way regardless of legal costs.
October 29, 2024
Unprompted review
Reply from 888poker
Hi Alnair!
Thank you for reaching out and sharing your concerns. We take all feedback seriously and are committed to ensuring a fair and transparent experience for all our users.
We apologize for any inconvenience you may have experienced. Please provide us with your account details and any specific issues you encountered so we can investigate further. Our goal is to resolve any problems promptly and ensure you have a positive experience with our service.
If you have any additional questions or need further assistance, please don’t hesitate to contact us directly via Live chat.
Thank you for your patience and understanding.
Best regards,
888 Team
This online site is a scam best…
This online site is a scam best avoided. They put up every kind of hurdle to stop you withdrawing your funds. If you complain your chances of winning go way down. Some very suspect plays on this site or the algorithm is set against you.
October 3, 2024
Unprompted review
Reply from 888poker
Hi John!
Thank you for reaching out and sharing your concerns. We take all feedback seriously and are committed to ensuring a fair and transparent experience for all our users.
We apologize for any inconvenience you may have experienced. Please provide us with your account details and any specific issues you encountered so we can investigate further. Our goal is to resolve any problems promptly and ensure you have a positive experience with our service.
If you have any additional questions or need further assistance, please don’t hesitate to contact us directly via Live chat.
Thank you for your patience and understanding.
Best regards,
888 Team
I joined 888 and was NEVER even able to…
I joined 888 and was NEVER even able to find a game of online Poker let alone play it. Very complicated. I didn't take up the "bonus" offer as this is just a method of getting you to spend more money for very little return. All I wanted to do was sign up, deposit money and start playing. It's as if 888 just want you to deposit money and then not play. Ridiculous - stay away!
October 12, 2024
Unprompted review
Reply from 888poker
Hi David,
Thank you for your feedback. We’re sorry to hear about your experience with our platform. We aim to provide a smooth and enjoyable gaming experience, and it’s clear we missed the mark.
If you could share more details about the issues you faced, we’d be happy to assist you further. Our customer support team is available 24/7 to help resolve any problems.
We appreciate your feedback on the bonus offer and understand your concerns. Please let us know how we can improve your experience.
Best regards
888 team
888 poker it s a scam
888 poker it s a scam, if you don t take my word for good, go and find out. good luck!
October 11, 2024
Unprompted review
Reply from 888poker
Hi Dumitrache,
We understand your concerns and want to assure you that 888poker is a trusted and secure platform with a long history of providing fair and responsible gaming. We take all feedback seriously, and we’re here to assist you with any specific issues you might be facing.
If you’ve encountered any problems or have concerns about your account, gameplay, or transactions, we strongly encourage you to contact our support team via Live Chat. Our team is available 24/7 to help resolve any issues or answer your questions in real-time. You can easily reach us by following this path in your 888poker account: Cashier > Help.
We aim to provide transparent and thorough support to all our players, so please don’t hesitate to reach out so that we can assist you directly and address your concerns.
Looking forward to hearing from you!
Sincerely,
888 Team
I have never been rivered so many times…
I have never been rivered so many times on other sites.The abysmal rating is well deserved.The only saving grace is their are a reasonable amount of mtts which is why I play their but who wins them I do wonder.
October 2, 2024
Unprompted review
Reply from 888poker
Hi N H,
Thank you for reaching out and sharing your experience with us. We understand how frustrating it can be to feel like you’re constantly on the losing end, especially when it comes to river cards. Your feedback about the site’s rating and the quality of the games is valuable to us.
We’re glad to hear that you appreciate the variety of multi-table tournaments (MTTs) we offer. We strive to provide a diverse and enjoyable gaming experience for all our players. If you have any specific concerns or suggestions on how we can improve, please don’t hesitate to let us know. We’re here to help and ensure you have the best possible experience.
Thank you for playing with us, and we hope your luck turns around soon! If there’s anything else we can assist you with, please feel free to reach out.
Regards,
888Poker
The most atrocious poker software
The most atrocious and amateurish poker software you'll ever find.
If your internet cuts out for even a split second, the entire software immediately crashes and can't be restored without restarting, and then you can kiss goodbye to all the money you had invested in your hands. So the desktop software is literally unusable on wifi.
And to make it even better, every time the software crashes, it just deletes all your player notes you've made on people, which is potentially months of work and can cost you serious money.
I remember this being an issue when I tried 888 poker years ago, which means they don't make any attempt to update and improve their software problems, clearly.
September 27, 2024
Unprompted review
Reply from 888poker
Hi Mark,
Thank you for sharing your feedback regarding our software.
We sincerely apologize for the frustration you've experienced. Your concerns about software stability and the loss of player notes are taken seriously, and we are committed to improving our platform.
We appreciate your input as it helps us identify areas needing enhancement. If you have any further questions or need assistance, please feel free to reach out.
You may contact us by following this path: Cashier -> Help? Have a good day!
Regards,
888Poker
Deposit bonus scam
Absolutely brutal. THE DEPOSIT MATCH BONUS IS WORTHLESS. I deposited $250 to get $250. I know I’m roughly a break even player so I figured I’d play the $250 and then get the matched deposit. Well, turns out you have to play $1000 not $250. Ok annoying but not such a big deal. Played the $1000 worth and 250 bankroll is down to 215. But I go to collect my $250 deposit bonus. Oops I get $10 and every subsequent $1000 I play I get another $10 until I reach $250. So I have to play $25000 in order to get $250. Deposit match my ass. The misleading should be criminal.
September 26, 2024
Unprompted review
Reply from 888poker
Hello James,
I’m really sorry to hear that you’ve had a frustrating experience with the deposit bonus.
While I understand how the terms might seem confusing, the wagering requirements for releasing the bonus in increments are a part of our standard policy. It’s definitely not our intention to mislead anyone, and we want to ensure every player has a clear understanding of how these bonuses work.
For a more in-depth explanation or if you have any other concerns, you may contact us by following this path: Cashier -> Help?. Our team will be happy to assist you. Have a good day!
Regards,
888Poker
Lost a significant proportion (if not…
Lost a significant proportion (if not all) all-in’s, I am seriously dubious that by playing poker on this site, you are on a level playing field.
Feels a lot like it’s rigged.
Update…
888 poker replied, with information which was NOTHING to do with my original post! Good effort with attention to detail folks
September 22, 2024
Unprompted review
Reply from 888poker
Hi Jonathan,
We understand your frustration with the connection issues you've been experiencing on the 888poker app. It's great to hear that you enjoy playing with us, and we're committed to ensuring a smooth gaming experience. Since you've already checked your firewall and antivirus settings, we recommend clearing the app's cache or trying a different network to see if the issue persists. Additionally, our support team is always here to help troubleshoot further, so please don't hesitate to reach out for more personalized assistance.
Please contact us via your 888poker account: Cashier -> Help. Our support team is ready to assist.
Thank you for your patience, and have a great day!
888poker is a great place to play but i…
888poker is a great place to play but i have connection problem with the app. I have tried to allow my firewall anti virus etc but after 20 min or so i got connection problem again. I have other poker apps running, they work just fine
September 14, 2024
Unprompted review
Reply from 888poker
Hi Mike! We understand your frustration with the connection issues you've been experiencing on the 888poker app. It's great to hear that you enjoy playing with us, and we're committed to ensuring a smooth gaming experience. Since you've already checked your firewall and antivirus settings, we recommend clearing the app's cache or trying a different network to see if the issue persists. Additionally, our support team is always here to help troubleshoot further, so please don't hesitate to reach out for more personalized assistance.
Please contact us via your 888poker account: Cashier -> Help. Our support team is ready to assist.
Thank you for your patience, and have a great day!
On 11 August 888poker stole $10.00 from…
On 11 August 888poker stole $10.00 from my poker account and when I send them proof and ask them for money back they respond with rubbish.
Eleonora said my visa was declined but I didn't use a visa
Other support people say they will look into it but they don't reply.
There are honest poker sites out there
STAY AWAY FROM 888POKER
I have provided all details read review before replying
August 11, 2024
Unprompted review
Reply from 888poker
Hi Thomas! We are truly sorry for the inconvenience and frustration you’ve experienced regarding the unauthorized $10.00 transaction on your 888poker account. We understand how upsetting this situation is, especially with the conflicting information you’ve received.
Could you provide more details about it. This will help us investigate and assist you better.
For immediate help, please contact us via your 888poker account: Cashier -> Help. Our support team is ready to assist.
Thank you for your patience, and have a great day!
not a helpful site
lost my promotions over 8 months ago. still trying to get a reply on why
do not download rubbish customer service
March 1, 2024
Unprompted review
Reply from 888poker
Hi Tina,
Thank you for reaching out, and I sincerely apologize for any inconvenience you've experienced regarding your promotions. I understand how frustrating it must be not to have received a response after all this time.
Please know that we take these matters seriously. We’d like to personally ensure that your query is reviewed thoroughly. Could you kindly provide more details about the promotions you believe were lost and any relevant communication you've had with us? This will allow us to investigate further and assist you more effectively.
For immediate assistance, you may also contact us directly by following this path in your 888poker account: Cashier -> Help. This will connect you to our support team, who will be happy to assist.
Have a wonderful day, and thank you again for your patience.
Kind regards,
888 Poker
888poker dead
well, if you just want to lose money, then you can play here, but if you win, you will most likely not withdraw money. because where the bank statement is suitable for address confirmation everywhere and in such giants as pokerstars or natural8 not here. there is no support either online or emai, someone posted it on reddit, but there the forum is the forum. so don't waste your time, because some people on reddit wrote that after 6 months we will only get the money. the website works crookedly, half of the files cannot be uploaded because there are constant technical obstacles and delays
September 4, 2024
Unprompted review
Reply from 888poker
We understand your concerns regarding the withdrawal process and the technical issues you've encountered. Our team is committed to providing a reliable and user-friendly experience. We are actively working on improving our website functionality and customer support accessibility. Please rest assured that we are dedicated to resolving these issues promptly and efficiently. Your feedback is invaluable in helping us enhance our service, and we apologize for any inconvenience caused.
888 hell
Opened an account and deposited some money. Account frozen and you are pushed to a verify page. I send the documents they require and then they ask for more. I send them and nothing, no reply no account. You cannot chat as you cannot log in, the site and App make it impossible for you to communicate with them just putting you in a verify loop.
I have now been using Resolver for a week to just try and cancel the account and have my money returned.
Surprise they now want copies of my bank card. This is crazy and just feels like a scam. Without doubt one of the worst companies I have ever been involved with, avoid!
What a shock, I get the generic reply every complaint gets and its means nothing. Even gives instructions on how to speak to someone, which by the way doesn’t work if they lock you out of your account. Appalling service but from my experience with 888 what I expected.
August 29, 2024
Unprompted review
Reply from 888poker
Hi Glenn,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
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