8x8 Reviews 617

The rep knew what she was doing and was able to make suggestions for our set up.

EASY TO USE AND NAVIGATE CLIENTS & EMPLOYEE CONTACT

The tech that I spoke with resolved my issue and they were patient with me while walking me through process

The gentleman that helped me was great he explained to me what exactly to do to solve my problem, he even called back days later to confirm that all was good

Service was not excellent. It always took many tries to troubleshoot any issues, and we were rarely confident with the outcomes.

We’ve been loyal 8x8 customers for many years, and while things started off great, their service and support have significantly declined over time. In the beginning, you could easily get someone on the phone who was knowledgeable and eager to help. Sadly, that’s no longer the case.

The biggest frustration came when we decided to cancel and move on. Instead of a smooth transition, they hit us with a $1,600 bill, claiming it was for the remaining 10 months of a contract we don’t recall ever agreeing to. It feels like they buried this supposed "contract" in the fine print somewhere. As far as we’re concerned, we’ve more than fulfilled any obligations during our years as customers.

This has been an incredibly frustrating experience, and we wouldn’t recommend 8x8 to anyone. Their current practices feel less about customer service and more about trapping businesses with surprise fees when they try to leave.

Matthew Black is an asset to 8x8, he is such a wonderful sales executive and does not force you to take services that you will not require. I have had a great experience with 8x8.

The technical support department reach out to you within minutes of raising a ticket and are there to make sure that everything is working ok for you round the clock.

I don't remember this particular experience but the service I receive is always exemplary.

I appreciated the support via the chat in solving a technical issue with our phone system.

They overall provide a solid service. When things go wrong, it is just a slow burn to resolve and the last go around took days to resolve and get us back online.

Was not good

The representatives I worked with took the time needed to troubleshoot the problem with our phone service and were courteous and professional.

Understanding and resolution of the issue took too long and is still not complete!

Nothing seems to ever work as described. Customer service usually decent but only after running to gauntlet of poorly programmed trobots

It just works. No frills no headaches.

I had an unusual need today and your service representative worked diligently to fix things 100% on one call.

Terrible time table with cancelling our free 30 day trial. 8x8 continued to bill us for months after we emailed them and contacted them via phone to cancel the account. In fact they billed us for 4 months after the fact. Then it took them another 30 days to actually cancel the account after weeks of trying to have it cancelled due to their policies. Why can't you just immediately cancel the account like other companies?

The portal is easy to navigate and complete my business in a timely manner.