Returned to 99 Bikes at Hoppers Crossing for first service (free of charge) on new bike purchased in May. Received the same friendly service from Christiano and Toey in the service department. Returne... See more
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Terrible service and poor attitude by the store and owner. Essentially got snobbed off as soon as I walked through the door.
Company replied
The bike computers we ordered were dispatched(next business day) and delivered within good time. Our delivery experience was from Vic to WA. Packed well and arrived in good condition.
Company replied
Good day people of melbourne and Wyndham council. I own Gaint Hard tail and Gaint dual suspension ( Bought from different place). Been shopping at Hopperscrossing 99 bikes for the last 1 year for... See more
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
21/428 Old Geelong Road, 3029, Hoppers Crossing, VIC, Australia
- (03) 9492 0935
4.5
Excellent
213 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from 99 Bikes - Hoppers Crossing
Thanks for the great review!
Reply from 99 Bikes - Hoppers Crossing
Thanks so much for the great review and feedback!
99 bike Hoppers
99 bike Hoppers, my favorite shop, good price and great product quality.
June 29, 2023
Reply from 99 Bikes - Hoppers Crossing
Cheers for the amazing review!
Reply from 99 Bikes - Hoppers Crossing
Thanks Simon!
Have a great day!
Returned to 99 Bikes at Hoppers…
Returned to 99 Bikes at Hoppers Crossing for first service (free of charge) on new bike purchased in May. Received the same friendly service from Christiano and Toey in the service department. Returned an online purchase garment that was too small (hassle free). Got an sms to say bike was ready to collect (in just 2 hours) and a detailed notes of service points and maintenance / care tips. Very impressive team of cycling enthusiasts and always look forward to going back there.
June 4, 2023
Reply from 99 Bikes - Hoppers Crossing
Thank you for the great review!
Reply from 99 Bikes - Hoppers Crossing
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad Tristano and the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Decent Packing and Dispatch Time
The bike computers we ordered were dispatched(next business day) and delivered within good time. Our delivery experience was from Vic to WA. Packed well and arrived in good condition.
April 25, 2023
Reply from 99 Bikes - Hoppers Crossing
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Wouldn't recommend
Terrible service and poor attitude by the store and owner. Essentially got snobbed off as soon as I walked through the door.
March 26, 2023
Reply from 99 Bikes - Hoppers Crossing
Hi Marcus,
Thank you for your feedback, we're quite disappointed to hear about this experience. We've passed this along and will be following up on it. In the meantime please don't hesitate to contact us.
Reply from 99 Bikes - Hoppers Crossing
Hi Rob,
We are glad you find out pricing competitive and cheap!!
Enjoy!
We got bikes for my entire family
We got bikes for my entire family. The sales person was polite and knowledgeable. He provided great help in setting up the bikes.
January 12, 2023
Reply from 99 Bikes - Hoppers Crossing
Thank you Girish!
All workers know what they are talking about.
What can I say made my purchase smooth and easy. All the workers know what they are talking about. Experienced and very helpful. I wouldn't fault anything from start to finish.
December 15, 2022
Good experience staff are helpful
November 28, 2022
its a very good store get every thing …
its a very good store get every thing i need in one shop
November 4, 2022
Good day people of melbourne and…
Good day people of melbourne and Wyndham council.
I own Gaint Hard tail and Gaint dual suspension ( Bought from different place).
Been shopping at Hopperscrossing 99 bikes for the last 1 year for spares and safety gear for my mountain bike rides.
My son is 4 years old , he owns a ‘16’ Trek bike ,did shop some spare’s and safety gear for him and his bike too .
Great place , price compatibility and more over good customer service
November 8, 2022
Unprompted review
I have our local Shop and inquiry line…
I have our local Shop and inquiry line verry reliable and helpful
October 4, 2022
Good price and fast, efficient delivery
Good price and fast efficient delivery. Well done for the 99 Bikes team.
October 3, 2022
Front tyre flat after a week
The front tyre of the bike I purchased from my daughter from 99bikes at Hoppers Crossing was completely flat after 1 week. They said I should regularly maintain tyre pressure. Seriously, how does it go completely flat in a week unless there was a leak somewhere? I pump some air into it and same thing has happened.
October 22, 2022
Granddaughter lives the helmet
September 1, 2022
Chanawat was fantastic
Chanawat was fantastic ! customer focus he fix my wheel spoke twice already!
Ensure that the wheel is in good condition and do this effeciently!
September 24, 2022
Reply from 99 Bikes - Hoppers Crossing
Thanks Mijares!
Have a great week!
Helpful and easy to deal with
Helpful. Friendly approachable staff. And happy discount at the end! Yay!
September 8, 2022
Reply from 99 Bikes - Hoppers Crossing
Thanks Rebecca,
I'm so glad the team could help out!
Have a great week!
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