99 bikes totally disgusted with staff who ignored me and when finally paid for minor service of 2 e-bikes was ripped of $400 Normally would pay $95 per bike at Malvern super store glenhuntly were I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Big shout out to Denzel from Bike99! I took my son’s bike to have the crank looked at over the weekend and even though Denzel was busy serving other customers, he said he’d have a look to see if he co... See more
The staff have me great advice over the phone about bikes and training wheels. We got a message to come and pick our bike up within an hour after purchasing online and it was fantastic quality. Our so... See more
Great service, knowledgeable staff. Helped me find the best e-bike for my needs and offered useful suggestions. Big shout out to Robert for going over and above with service!
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
1/200-208 Boundary Road, 3195, Braeside, Victoria, Australia
- (03) 8512 9040
2.9
Average
55 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pedal 26” beach cruiser
Recently purchased a “pedal” brand beach cruiser from 99 bikes to ride to work, for the price it’s unbeatable, rides really well, is comfy and looks cool.
Frame sizes could be a bit bigger for the taller riders but all in all pretty sweet bike for the $$
October 20, 2021
Ordered online and received a message…
Ordered online and received a message the next day that my item, a Micro Scooter, was ready to be picked up.
Easy and fast.
Picked it up from the Mordialloc store.
October 19, 2021
Love my local store.
Service & advice were second to none. Friendly staff & quick service. I’m a regular customer at my local 99 bikes in Braeside.
October 19, 2021
Good service 👍
October 19, 2021
They were helpful and nice
October 14, 2021
Awesome Service from Paul
Ordered a bike that had said was available that turns out it wasn’t quickly received a call from Paul at Mordialloc store explaining the dilemma he apologised and quickly sorted me out with a great deal on a different bike that suited my needs, absolute legend Paul and couldn’t be happier with the bike!
October 10, 2021
Excellent service from Paul of the…
Excellent service from Paul of the Braeside store. He went to great lengths to source a bike rack and physically obtain it from another store. Very impressed and I will definitely be recommending this store to my many cycling friends. Cheers Ernie
October 2, 2021
Unprompted review
What a joy to deal with this team
Well, what a joy it was to deal with Paul from the new 99 Bikes Store at Mordialloc. It began with an email to ask about availability of an ebike for my wife. After a couple of days of back and forth emails we found just what we were looking for.
Paul, was so incredibly responsive and helpful. He went the 'extra mile' to make sure that he understood my needs and then found the right ride to suit that need.
I have absolutely no hesitation in giving Paul and the team at 99 Bikes, Mordialloc, a big 'thumbs up'.
11 out of 10 from me!!!!!!
Thanks, Paul.
October 2, 2021
Unprompted review
quick service
September 30, 2021
Excellent service and prompt click and…
Excellent service and prompt click and collect.
September 29, 2021
Exceptional Service
I placed the order the night before and the item was ready to collect within 10 minutes of the store opening. Seamless transaction.
September 28, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.