Staff were friendly and explained everything about my new bike, let me take a test ride before taking the bike home.
Company replied
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See what reviewers are saying
Just picked up my Early 1990s Micro mountain bike from 99bikes North Lakes after an overhaul couldn’t be happier thanks Adam
Company replied
Super fast response for my click and collect, I was told 24-48 hours and received a phone call within 40 minutes telling me it was ready to be collected. Super friendly and helpful staff, overall grea... See more
Have had multiple bad experiences with 99 bikes at multiple stores. The online shopping experience was also not amazing.the website stock numbers are not live and updated in coordination with the st... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
Shop 1, 4-6 Burke Crescent, 4509, North Lakes, QLD, Australia
- (07) 3495 0177
4.7
Excellent
92 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful stuff and great products
Very helpful stuff and great products! Very happy with service
July 16, 2023
Reply from 99 Bikes - North Lakes
Thanks a lot for the great review
Just picked up my Early 1990s Micro…
Just picked up my Early 1990s Micro mountain bike from 99bikes North Lakes after an overhaul couldn’t be happier thanks Adam
August 4, 2023
Unprompted review
Reply from 99 Bikes - North Lakes
Thanks so much for the great feedback!
Excellent Customer Service
Staff were friendly and explained everything about my new bike, let me take a test ride before taking the bike home.
June 11, 2023
Reply from 99 Bikes - North Lakes
Thanks so much for the great review. We hope you are loving riding your new bike.
The delivery arrived before the duevdate
The delivery arrived before the due date. Adam at North Lakes fitted it for me. Great work by him.
May 23, 2023
Reply from 99 Bikes - North Lakes
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
My order online always arrived on time.
My order online always arrive on time. Friendly staff.
March 9, 2023
It was super fast delivery thankyou!
Fast delivery Perfect item it was exactly what I expected to receive and I will be buying bike lock from 99 bikes again for my front bike tyre
January 26, 2023
Reply from 99 Bikes - North Lakes
Thank you Maddie!
Passionate and experienced
Charlie from the North Lakes branch was very knowledgeable, patient and passionate and made a stubborn older woman change her mind about e bikes
January 19, 2023
Unprompted review
Fast and friendly service
Super fast response for my click and collect, I was told 24-48 hours and received a phone call within 40 minutes telling me it was ready to be collected. Super friendly and helpful staff, overall great experience.
December 2, 2022
The team member Julia was so helpful
The team member Julia was so helpful. Took the time to talk to us Good pricing
December 19, 2022
The staff is great and helpful
The staff is great and helpful. They talked me through everything I needed to know about my bike.
October 13, 2022
Service we expect
Great service from very friendly and efficient staff. Not our first visit and certainly not our last.
September 21, 2022
Unprompted review
Reply from 99 Bikes - North Lakes
Thanks Justin for your awesome feedback and kind words. See you in store again soon.
Reply from 99 Bikes - North Lakes
Hi Rod,
thanks for the review!
We are pleased to hear you enjoyed the service provided by our North Lakes team!!
I have passed this on for Julia to see!!
Happy riding!
Helmet purchase
I ordered another helmet on line and as always it was a very simple and efficient process.
August 19, 2022
Reply from 99 Bikes - North Lakes
Thanks Mark,
I'm so glad we could help out once again and get you your order quickly.
I hope you have a great week!
Happy riding!
Quick delivery
Great price on Thule 925 bike carrier and unexpectedly quick delivery after it needed to be ordered from Thule. That turned out to be no delay at all. Staff in store were very helpful. Verh happy with the carrier.
August 27, 2022
Reply from 99 Bikes - North Lakes
Hi Owen,
So pleased you're happy with your purchase! Please let us know if we can assist any further!
Great range of sunglasses for riding…
Great range of sunglasses for riding bikes (and motorbikes). Order online with club discount. Get a text when they arrive. Collect. What could be easier?
August 2, 2022
Helpful staff
July 27, 2022
Reply from 99 Bikes - North Lakes
Thanks for the great feedback, we appreciate it!
Trusted for good sales support.
I recently bought a set of mud guards for my bike, the team fitted them and came up with a solution at no extra cost when there was a fittment issue. I would go back anytime I need anything as I trust them to get the right result in the end.
July 16, 2022
Reply from 99 Bikes - North Lakes
Cheers for the review, we appreciate the feedback!
Prompt help with delivery and good…
Prompt help with delivery and good advice when purchasing my lovely gravel bike interstate.
June 29, 2022
Reply from 99 Bikes - North Lakes
Thanks so much for the great review, we hope you are enjoying the new bike!
Had my bike in for service
Had my bike in for service. Mechanic Matt very helpful. Informed me of cost for service plus other possible replacement parts if required. Given time frame for completion of service.
June 8, 2022
Reply from 99 Bikes - North Lakes
Thanks! Always happy to help.
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