The bike was delivered without a proper check for wheel alignment. They don't have mobile services so I have to walk with the bike to west ryde store to get it fixed. The workshop in the West Ryde s... See more
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the click & collect worked very well for me. I was a little disappointed that the product I purchased may not be suitable for my needs but was then pleasantly surprised that it worked perfectly !?... See more
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The order takes a long time to arrive (over 7 days) after the order. Would be better if the online system can let me know if it is not available in stock!
Prompt assembly and delivery of bike. Friendly staff.
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Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
6/562 Church Street, 2151, North Parramatta, NSW, Australia
- (02) 8898 0460
4.3
Excellent
147 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from 99 Bikes - North Parramatta
Thank you for the great review! Happy riding!
The bike was delivered without a proper…
The bike was delivered without a proper check for wheel alignment. They don't have mobile services so I have to walk with the bike to west ryde store to get it fixed. The workshop in the West Ryde store was really good, they assembled a new bike for me and returned the faulty one back to north paramatta store.
March 9, 2023
Reply from 99 Bikes - North Parramatta
Hi Yen,
Thank you for providing this feedback. We are very sorry to hear how your bike was delivered. It looks like the team have followed up on this with you. If you require further assistance please don't hesitate to contact us at help@99bikes.com.au.
Great service, delivery and website point of sale
the click & collect worked very well for me.
I was a little disappointed that the product I purchased may not be suitable for my needs but was then pleasantly surprised that it worked perfectly !?
The Product was an Allen MT-1
- the box indicated that it may not be suitable for an Audi Q3
- the reality is that it's PERFECT for an Audi Q3
February 24, 2023
Reply from 99 Bikes - North Parramatta
Thank you for the review!
Reply from 99 Bikes - North Parramatta
Thank you for the great review!
Great kids bike 🚴
The quality of the bike that I bought was outstanding and the guys at 99 Bikes put it together for me with precision.
January 31, 2023
A recommended store
The customer service is still friendly and helpful. A well-set store location with a team of knowledgeable staff. Excellent bike tuning.
January 13, 2023
First toddlers bike
They have excellent products and customer service on the shop. They have knowledge of what they are selling and have great advice for newbie’s.
December 15, 2022
Great service
December 29, 2022
The order takes a long time to arrive…
The order takes a long time to arrive (over 7 days) after the order. Would be better if the online system can let me know if it is not available in stock!
October 11, 2022
Staff are really helpful
September 24, 2022
The team at the North Paramatta store…
The team at the North Paramatta store are very knowledgeable and very helpful indeed even with the finer and smallest of detail of the questions I have on many of my visits to buy a bike, trike or replacement parts etc. Some of the items I did not think they stocked, they had available even on a Sunday when I work on my bicycles - kudos to the 99bikes team
October 9, 2022
Booked my bike in for a tune-up service…
Booked my bike in for a tune-up service at the North Parramatta store. Happy with the service provided by Tom who thoroughly explained the ins and outs of what he did to my bike. Great customer service!
October 8, 2022
Reply from 99 Bikes - North Parramatta
Thank you so much for the great review :)
Great bike service
Dropped my roadie off for a service with 99 Bikes North Parra which is my local. Great, professional service from the lads in the workshop as always, got them to swap me over to a new set of wheels as well whilst they were at it. Very happy, thanks guys
August 11, 2022
Reply from 99 Bikes - North Parramatta
Thanks for the amazing review!
Transaction was very easy.
Transaction was very easy.
Stock was ready to pick up at the nominated time - very happy with my purchase.
August 24, 2022
Reply from 99 Bikes - North Parramatta
Thanks for the great review Reuben
happy with the assembly
happy with the assembly, speed of delivery and care while transport and the kind delivery guy. Overall very good performance from 99bikes. will shop again
August 5, 2022
Greas Service all round.
Easy on line order. Great price. Service in the Parramatta store on pickup was awesome. Bike is fantastic. Thanks guys. I would recommend 99 bikes.
June 28, 2022
Reply from 99 Bikes - North Parramatta
Hi Darren,
Thank you for your review. We are so pleased to hear that you enjoyed your visit to our North Parramatta store. We look forward to seeing you in store again soon :)
Bought something that came brocken and…
Bought something that came brocken and they couldn’t give me a new one
June 24, 2022
Reply from 99 Bikes - North Parramatta
Thanks for your feedback. So sorry that your item arrived damaged.
We'd be happy to replace it for you if you are able to send the broken one back to us. Please email us on help@99bikes.com.au if you wish to organise this.
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